Christopher Denno Email & Phone Number

Rexford, Ny, Us

Project manager in charge of onboarding new clients into Government Community Cloud (GCC) and Government Community Cloud High (GCCH) Microsoft cloud environments and configures tenant to meet NIST 800-171 compliance requirements. Research, tests, and implements new Microsoft changes to ensure tenant has the most secure and up to date configuration. Configures Sentinel data connectors, analytic rules, playbooks, and automation. Utilizes KQL queries to search Sentinel logs for support and incident response. Documents artifacts and customizes policy templates for attestation of NIST 800-171 compliance. Migrates Exchange, Teams, OneDrive, and SharePoint data from commercial tenants to GCC or GCCH tenants using AvePoint Fly Server. Key Results:Researched, tested, and modified baseline Office 365 configurations to include Defender Spam/Phishing, Intune, SharePoint, and BYOD and Corporate mobile device configuration and compliance policies.Wrote department, tenant admin, and end user processes and procedures including but not limited to sensitivity labels, tenant to tenant collaboration configuration, reporting and analysis of malicious emails.Tailored tenant configurations to fit their business needs, ensured all configuration changes aligned with NIST 800-171 compliance, and documented changes for audits.Coordinated baseline implementations and modifications and established expectations and timelines with tenant admin to ensure smooth implementations and limit user impact.

Rexford, Ny, Us

Project manager in charge of onboarding new clients into Government Community Cloud (GCC) and Government Community Cloud High (GCCH) Microsoft cloud environments and configures tenant to meet NIST 800-171 compliance requirements. Research, tests, and implements new Microsoft changes to ensure tenant has the most secure and up to date configuration. Configures Sentinel data connectors, analytic rules, playbooks, and automation. Utilizes KQL queries to search Sentinel logs for support and incident response. Documents artifacts and customizes policy templates for attestation of NIST 800-171 compliance. Migrates Exchange, Teams, OneDrive, and SharePoint data from commercial tenants to GCC or GCCH tenants using AvePoint Fly Server. Key Results:Researched, tested, and modified baseline Office 365 configurations to include Defender Spam/Phishing, Intune, SharePoint, and BYOD and Corporate mobile device configuration and compliance policies.Wrote department, tenant admin, and end user processes and procedures including but not limited to sensitivity labels, tenant to tenant collaboration configuration, reporting and analysis of malicious emails.Tailored tenant configurations to fit their business needs, ensured all configuration changes aligned with NIST 800-171 compliance, and documented changes for audits.Coordinated baseline implementations and modifications and established expectations and timelines with tenant admin to ensure smooth implementations and limit user impact.

Scottsdale, Arizona, Us

Provided application support for air-gapped backup and disaster recovery solution for endpoints and servers regarding all manners of issues such as misconfigurations, bug fixes, and data recovery issues. Collaborated between Acronis International (parent company) and clients in escalated cases to provide seamless flow of communication to resolve issues in a timely manner. Created customer facing and internal support documentation for newly found issues.Key Results: Created VMWare test environment allowing support, sales, and quality assurance personnel an environment to replicate issues, demo the product, and test new builds of the software. Reviewed and updated entire support knowledge base ensuring that all articles were relevant to the current product. Analyzed product configuration files and determined location of database files causing major issues preventing FIPS compliance. Maintained 95% customer satisfaction rating with an average 12 hours from when the issue was first reported to resolution.

Dublin, Oh, Us

Account Access/Special Privilege/SOX Auditing.Authored departmental wide documentation to include, but not limited to, SOX audit procedures, self-service troubleshooting, incident response, and application/system configuration.Provide IT support for a wide range of issues to include desktop/server hardware and applications, printers, user profile creation/modification across multiple systems/applications, data recovery, network connectivity. Collaborate with outside agencies to source solutions outside of scope for local support. Active Directory Administrator responsible for profile creation, Group Policy assignment, assignment of users, devices, and groups to the correct Organizational Unit.IBM I programmer responsible for profile creation, menu assignment, RPG program creation/modificationPerforms SQL queries to collect data that assists with troubleshooting application and database issues.Utilize MECM to set maintenance windows, deploy software and updates, and assign collections.Installs and configures applications to include but not limited to Office 365, AutoCAD, 5250 emulators, CCure, and Oracle.Maintains a computer network of over 1500 computers and 81 multifunction printers and 200 tag printers.Forecasts yearly leasing requirements for desktops, laptops, tablets and other devices.Ensures system updates are performed regularly on workstations though Group Policy and Security Policy updates.Tracks service tickets to ensure customers receive timely results.

Arlington County, Va, Us

Attends daily supervisory meetings, reviewing all current repair request across the installation, identifying potential issues with open PO’s, discussing corrective actions, and planning for future projects.Provides feedback from meetings on all concerns that need attention such as incorrect orders, requests or guidance from higher authorities, and updates on upcoming tasks or deadlines.Researches potentially incorrect PO’s to provide identify discrepancies and correct errors.Prepares detailed purchase requisitions, RFQ's, and purchase orders resulting in delivery of correct components through mandatory and local vendors.Improves vendor relations through communication including plant visits, in-house meetings and phone calls which improves product quality, reduced lead time, and lowered cost.Reviews engineering and purchase specifications for accuracy so purchase orders quantities and parts specifications were accurate and correct reducing purchasing errors.Performs market research to ensure the Government is getting the best quality parts and materials at the best price.Applies organizational skills and sharp attention to detail in creating PO's and sending out requisitions.Closely monitors expenses, PO's, and receipts in order to promptly identify and resolve issues.Maintains and stores files on all transactions according to both internal and federal policy.Creates and maintains monthly ledgers through the use of Microsoft Excel.Provides technical expertise to ensure the correct part purchased by the Purchasing Agents matched the needs of the technicians.Performs a variety of receptionist, timekeeping, record keeping and miscellaneous duties. Purchases various equipment, supplies, and services up to $10,000 through credit card purchase.Utilizes a variety of automated systems to enter, update, revise, sort, and calculate data such as GFEBS and Microsoft Excel.Utilizes different ordering, reporting procedures, and purchasing according to regulation.

Arlington County, Va, Us

Identifies and/or resolves IT issues, to include email, web, and desktop applications, VOIP desktop phones, printers, network connectivity, and hardware. Maintains a computer network of over 150 computers and 7 multifunction printers. Tracks service tickets to ensure customers received timely results. Liaison between agency and Xerox concerning all matters of 30 multifunction printers, such as supply ordering issues, hardware issues, and software updates. Ensures system updates are performed regularly on workstations though Group Policy and Security Policy updates. Configures Java for proper interface with commonly used web interfaces such and WAWF, PIEE, and GFEBS. Identified misconfiguration of 30 machines using invalid authentication standards. Identified network infrastructure deficiencies spanning 2 buildings such as out of date patch panels, faulty grounding, electromagnetic interference, and physical security. Collaborated with outside agencies during planning of network infrastructure upgrade addressing concerns such as complete demo and reinstallation of network for procurement warehouse, locations of new shielded and unshielded switch cabinets, proper grounding, installation of Wi-Fi access points, and shield network for agency’s industrial workshop. Prepared all required documents and gathered all necessary approvals from comptroller and director during planning of projects. Collaborated with outside agencies during equipment fielding to correct issues, such as the ordering processes for printer supplies during directorate wide shortages, software issues preventing users from using CAC enabled features, and widespread hardware issues.

Arlington County, Va, Us

Detailed to the Procurement Section and assisted Purchasing agents.Researched and requested price quotes through GSA and local vendors under direction of the Purchasing Agents.Performed market research to ensure the Government is getting the best quality parts and materials at the best price.Assisted the Billing Official with updating ledgers and maintaining files.Contacted vendors regarding matters of documents and delivery discrepancies.Provided technical expertise to ensure the correct part purchased by the Purchasing Agents matched the needs of the technicians. Installs and services electrical systems including but not limited to: light switches, receptacles, light fixtures, ballasts, countertop stoves, exhaust fans. Removes, replaces, tightens, and splices defective wiring, fixtures and equipment. . Drives government vehicle to and from each job site. Completes weekly vehicle inspection and tracks mileage.Correctly completes paperwork required for job work order completion.Order parts and materials needed for jobs through researching specific needs and submitting purchase order forms.Searches local and nonlocal markets for specialized equipment not readily available.Provides information or decisions from supervisor on status and progress of work, causes of delays, and overall work operations and problems.Ensures safety standards are followed.Follows all state and federal rules, regulations, laws and guides. Possesses a valid state driver’s license.

Provo, Ut, Us

Installs and services security systems and various home automation equipment including but not limited to: Doorbell cameras, thermostats, takeover systems, outdoor cameras. Removes, replaces, tightens, and splices defective wiring, thermostats, fixtures and equipment.Run new low voltage wire and Ethernet cable in walls, attics, or crawl spaces for cameras and other devices. Troubleshoot termination and connectivity issues with Ethernet cable through the use of Ethernet cable testing equipment.Completes service and repairs of installed systems and rewires hardwired electrical systems using schematics and test equipment. Drives work vehicle to and from each job site in order to transport self, supplies and other employees on public roads.Completes trip reports, performs preventive maintenance along with regularly scheduled maintenance.Perform weekly inventory of equipment and order equipment and supplies based on forecasted usage.Receives, clarifies, and coordinate requirements with technical activities for purchase description, special requirements, regulations and procedures, to obtain items in a timely manner.Test and package all defective equipment and obtain shipping labels for transport of equipment to suppliers.Coordinate with suppliers and resolve issues on matters of special requirements and delivery.Ensure safety standards are followed.Follows all state and federal rules, regulations, laws and guides. Possesses a valid state driver’s license.

Arlington, Virginia, Us

Operated as the division manager ensuring communication of tasks and results between upper management and separate departments.Coached individuals during high stress environments.Maintained gas masks and chemical detection and decontamination equipment for the organization.Input statistics into military computer systems to track and schedule training and upcoming events.

Team leader during 2 week competition between separate organizations involving high stress and team building exercises resulting in a second place. Instructed organization in proper use of chemical detection and protective equipment.

Washington, Dc, Us

Provided seamless transfer of information between members of the Emergency Operation Center and the Senior Watch Officer while acting as the Instillation Emergency Manager during Hurricane Irene, for which I received a Navy and Marine Corps Achievement Medal, in addition to training two Watch clerks in their duties. Taught Counter Chemical Warfare to Marines, performed gas chamber exercises, and supervised organization wide CBRN exercises. Created country briefs to be presented to the Commanding Officer regarding country CBRN threats and capabilities. Wrote workshops procedures for acquisition and disposition of equipment, ordered, maintained and returned over $30,000,000 in CBRN equipment. Ordered and disposed of hazardous materials through various government and non-government agencies.Ordered supplies, training materials and chemical, biological and nuclear detection equipment based of manpower needs and unit training requirements.Searched non-local markets for specialized items.Prepare requests/ paperwork for parts and components for maintenance or repair of specialized equipment.Coordinate with suppliers and resolve issues on matters of special requirements and delivery.Arranged transportation of goods to and from warehouse where equipment was stored. Supervised 10 Marines and organized the smooth flow of transporting these Marines to and from the Mobile Issue and Recovery Point, trained over 10,000 Marines and maintained good order during the transition from the M40 Field Protective Mask to the M50 Joint Service General Purpose Mask. Assisted Senior Watch Officer in coordinating tasks and logistics, logged all incoming and outgoing messages between agencies, built briefings to the commanding officer during critical situations on base. Coordinated the CBRN program resulting in the training of 1,500 Marines.

Associate Of Applied Science - Aas, System Security And Analysis

Education record