Christopher Desimone Email & Phone Number

St. Louis, MO, US

Thousand Oaks, CA, US

• Launched new program for Tezspire, designed to incorporate comprehensive in-house patient support for Amgen, covering training, quality assurance, and operational standards
• Monitor employee production daily to ensure teams surpass performance and quality goals
• Carry out regular performance assessments and offer feedback to individuals under supervision
• Maintain positive rapport with internal and external customers to identify areas for continuous improvement
• Report all adverse events disclosed in alignment with standard operational procedures
• Actively coach staff and assist with the hiring and termination process

Thousand Oaks, CA, US

• Managed customer success communities and identified brand ambassadors for an enterprise Visualization and Insights platform, including Tableau, Smartsheet, and Spotfire
• Led a cross-functional customer success team for an enterprise-wide Intelligent Search platform, ensuring timely resolution of user feedback and prioritization of backlog content
• Developed a deep understanding of the product and customer experience through user education, customer journey mapping, and persona development with a focus on enhancing user experience
• Executed projects by closely collaborating with engineering, product management, and other team members, while representing the voice of the customer
• Collaborated with users at critical touchpoints of the customer journey to extract insights on customer preferences and priorities
• Influenced strategy by monitoring product performance and leveraging data to uncover trends in user behavior

Thousand Oaks, CA, US

• Owned/managed 18 critical systems and standard operating procedures for Corporate Functions Platforms while serving as a subject matter expert for senior leadership
• Collaborated with vendors and IS teams to ensure that strategy aligns with Amgen goals and standards
• Collected and translated business requirements from key stakeholders to support onboarding process
• Ensured systems were maintained in a compliant manner according to the IS quality system
• Led system assessments for implementations, changes and enhancements

Thousand Oaks, CA, US

Hiring Our Heroes (HOH) is a U.S. Chamber of Commerce foundation that connects the military community with American businesses to create economic opportunity and a strong and diversified workforce.

Randolph AFB, TX, US

• Maintained oversight of $340M Mobility Air Force Command and Control global information grid network delivering over 80 weekly briefings providing situational awareness to senior leaders
• Managed maintenances for cyber systems impacting 11 federal installations within Air Mobility Command, resulting in zero major incidents over 32 months
• Delivered U.S. Transportation Command, Air Mobility Command, Defense Information Systems Agency, and Joint Force Units network service interruption visibility supporting global decision planning
• Evaluated, recommended and implemented cyber security solutions including vulnerability management, centralized log management and endpoint protection
• Investigated, responded, tracked security activities, and collaborated with subject matter experts to resolve issues

St. Louis, Missouri, US

• Analyzed/processed data for senior advisors ensuring clients financial health aligned with company values
• Searched for profit driving initiatives throughout the company that led to improvements in financial and operating performances
• Recruited for and key member of crisis response team responsible for sustaining operations vital to company's business during crucial transition period
• Developed records management process to align with ethical financial practices

Milwaukee, WI, US

• Designed life insurance, annuities, and long-term care cases for prospective clients
• Prepared marketing materials, contacted referrals and set meetings with Senior Advisors
• Built/maintained customer relationships to identify needs and develop sales plans
• Developed an ability to manage time effectively and handle several tasks simultaneously

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Marketing

Associate Of Arts - Aa, Information Systems Technology

Airman Leadership School