The Agency Director is responsible for the overall sales and operational results of the branch, and ensures that all home care support services are delivered in a safe, efficient and effective manner, in accordance with established quality standards, and applicable state and federal regulations.-Drive the development and implementation of the branch's marketing and sales strategies to increase client census/revenue growth and business development. Develop and maintain relationships with state and county referral agencies to promote the branch's programs and services, and expand its client base. Develop referral sources with Managed Care Organizations along with other governmental contractors. Participate in national and regional home care industry organizations to follow trends and developments, and identify potential business opportunities.-Manage the overall operational execution of the branch and provide direction and guidance to the branch staff for the scheduling and performance of home care services. Ensure a high level of care is delivered to all clients and resolve service issues timely and proactively.-Manage the branch's daily activities and administrative functions, including client/employee scheduling, personnel management, payroll processing, billing preparation and records maintenance. Oversee and participate in the recruitment, orientation, training and retention of branch staff, and coordinate the design and implementation of staff education programs.-Responsible for the execution of the branch's annual budget. Monitor the branch's performance against established revenue, expense and profitability targets, and implement appropriate corrective actions to address problem areas and/or negative trends.-Participate locally in the Company advocacy program to educate and favorably influence legislators and other elected officials in Congress and state government to the benefits of in-home care services, reimbursement rates and program funding.

Responsible for all areas of store operations. Store operations was composed of the following areas of specialization: Financial planning and performance, merchandise selection and execution of productive standards, adherence to corporate and government laws and regulations, community involvement and relationship building and finally human resources.Key Strengths Included: Human Resource talent development and engagement. Seasoned merchant that adjusted the store layout to explore more product product categories which allowed for consistent comp sales increases and a top performer when compared with other Market stores consistently during each year of my tenure. Extremely successful at interfacing with the local and adjacent communities to build relationships that improved the well being of the residents in the area as financial and customer perceptions of Walmart Stores Inc.+Recognized as the Region 43 Store of the year during Walmart's Year Beginning Meeting. Feb. 2016. Reduced shrink by 50% and was a top Regional performer in this focus category of our business.+Recognized as earning an associate engagement score that was in the top 50 of Walmart U.S. +Recognized as earning an associate engagement score that was in the top 200 of Walmart U.S.+Annual financial performance versus company budget projections allowed our store to be ranked in the top 5 in the regional rankings for three of the last six years.-Partnered with two area communty organizations to bring $85,000 in Walmart Foundation State grants to make positive improvements to our local markets.-Very involved with area organizations and business and government leaders. Through my leadership and relationship building my team and I are recognized as having a key role and partnership in our community. Walmart is not always recognized as a Good Neighbor. We worked hard in this community to reverse that image.

+Multi-Unit business professional which directly led specific business categories within twelve Walmart retail business units. In this role I was a direct liason between our Home Office and the field units for which I served while interacting daily with other mid and higher level leaders to ensure continuity in the field with corporate expectations. Responsibilities included decision making roles in merchandise, corporate compliance, human resources and financial performance.+Served as a Compliance Leader on assigned corporate compliance responsibilities. Provided compliance training to store managers and hourly associates while serving in this role. Was responsible to ensure store compliance performance was within corporate guidelines in addition to government laws and regulations. In this role I did work directly with state government officials regarding store compliance inspections and compliance.+Served as a Human Resource Partner. Interacted, monitored and advised business units on proper staffing levels and associate performance and development opportunities. +Responsibilities included serving as a Claims Investigator. Various claims were submitted by Walmart customers which I personally investigated, gathered and recorded necessary information and documentation and worked directly with our Claims Administration to formulate a final judgment on corporate liability. I interacted directly with the claimants in these instances and served as the representative of our company.+During my tenure in this role I helped open two new ground up Walmart Supercenters as a Market Leader. It was in this role that I help to purchase and setup required equipment and fixtures. Researched, recommended and refined merchandise selection to correspond with competitor merchandise selections and customer needs. Helped to facilitate and monitor associate hiring, training and retention for our new facilities for my assigned areas of responsibility.

First assignment in the Store Manager role while working with Walmart. -This Walmart Supercenter was an eight month old ground up Walmart Supercenter that was not meeting sales or profit targets. Was able to return store to a positive status in less than one year. Exceeded company set store sales and profit targets during my tenure.-As the Store Manager we reduced shrink to one of the lowest percentages in entire market and was below the company shrink target that was set for the store.-Partnered with local Evangelical Leaders, Government Officials, Media Outlets and community residents to improve their perception of our store and company.-Successfully promoted and developed numerous leaders while in the store that transferred to assist other stores in the company.-Was successful in this role and was promoted to a Market Manager role.

Served as an Assistant Manager or Co-Manager in six Walmart Supercenters in three states. Three of the six Supercenters exceeded 100 million per year in annual sales.-Earned the highest associate engagement score of any store management position in the Southeast Missouri Market in 2005 while serving as a Co-Manager in Farmington, Mo. I received my first assignment as a Store Manager after receiving this award.-Served as a Co-Manager in Marion, IL in 2001 when that store was recognized as the Regional and Divisional Store of the year.- Was selected as Assistant Manager of the year in my Market in 1999 while working in our 100M+ Supercenter in Poplar Bluff, Missouri.

Led multi-million dollar jewelry sales operations in three high volume jewelry stores in the Chicago area.-Was recognized for conducting the second largest revenue driving loose stone and jewelry remount event while serving in the Naperville, IL location. The sales contest included all corporate stores in the Chicago market.

Partnered with a successful entrepreneur Jeweler and Gemologist to open an innovative retail jewelry establishment that crafted new jewelry and repaired existing jewelry while the customer waited. I served as a bench jeweler and Assistant Manager. While in this role I performed the following roles:-Jewelry Design-Merchandise Selection-Jewelry Repair-Financial Management-Inventory processes