Christopher D. Email & Phone Number

Atlanta, Georgia, United States

Integration Analyst for Active Directory with Azure and PSAP integrations with 911 centers.Providing assistance to customers to automate data processes for safety and security.

Atlanta, Georgia, United States

Providing assistance to customers with request for monitoring, mobile app, safety updates, maintenance scheduling, RMA's, quotes for new orders including purchase orders and fulfillment. Field Services scheduling for maintenance and request for service to ensure hardware and software have 100 percent uptime. Proactively monitoring all sites for urgent active alerts for safety.

Alpharetta, Georgia, United States

Monitored fleet vehicles to confirm accuracy of data and implemented new hardware and software in connected telematics devices for businesses and government accounts. Tested tracking vehicles via software and mobile applications for ELD logbooks and live map services for fleet vehicles. Trained and assisted business to business customers in implementing new hardware for connected vehicles with cameras, GPS tracking devices, debugging of software for mobile applications and online software for fleet tracking and reporting used for compliance. Assisted installers with hardware by provisioning of new devices for vehicles and sending test signals via commands to confirm activation. Salesforce managed to track and implement changes and upgrades for customers and integrate with SAP to handle contract changes.

Atlanta, Georgia, United States

Dynamically Identify trends and case-by-case complex scenarios to deliver technical troubleshooting and OEM engagement for Verizon IoT service to dealerships for OEM.Increased the collaboration of technical support team with several teams in the organization to resolve all Application issues for connected vehicles. Salesforce managed to track and implement changes and upgrades for customers and integrate with SAP to handle contract changes. Increased Social Media awareness to help in retaining and improving customer relations using Sprinklr thus directly increased brand loyalty. Knowledge Base Administrator working on live edits and adding new content. Continually working to reduce average call time and increased productivity averages with better content. Reporting results via Smartsheets.

Atlanta, Georgia, United States

User Access Testing for launches of new telematics mobile applications and hardware, provisioning and servicing client accounts. Engage cross-functional partners for escalations and problem-solving for business to business customers and end users.

Managed Linux and Microsoft severs on maintenance, scheduled urgent reboots, and security issues. Managed data center compliance thus improving performance via network monitoring and notification tools such as Building Management Service. Dispatch techs for reboots of customer equipment collocated in different locations. Responsible for ticket documentation utilizing REMEDYManaged the Wiki Knowledge Base to provide online user guides and tutorials for data centers.

Bachelor Of Science - Bs, Information Technology

Education record

Activities and Societies: User Management, Prepare your Salesforce Org for Users, Salesforce Platform, Basics, Accounts & Contacts.