Christopher D. Email and Phone Number
I am a top-performing technology professional and a Salesforce graduate fusing fresh tech skill with experience in telecommunications, customer service, technical product support, network operations, database administration, and business analysis. A team player leading in key performance metrics for quality, production, and attendance. Core Competencies: Telematics > Provisioning > Wi-Fi > Mobile Apps > Application Support > Connected Vehicle > Data Center Operations > Network Operations > CRM > Salesforce > SAP > Social Media > Customer Service > Technical Writing > Knowledge Base Administrator for content additions, edits, and live updates I currently live in Atlanta, Georgia. I have a Bachelor's Degree in Information Technology. I love spending quality time with my family, hiking, jogging, soccer, sci-fi, theatre, and music. I am an Atlanta Track Club member. I was selected by the Atlanta Track Club to be an Ambassador for the 2024 season. I have completed the 5k, 10k, and 10 Miler. Next up is the half-marathon in February 2024 and a Marathon by 2025.
Centegix
View- Website:
- centegix.com
- Employees:
- 32
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Technical Support AnalystCentegix May 2023 - PresentAtlanta, Georgia, United StatesIntegration Analyst for Active Directory with Azure and PSAP integrations with 911 centers.Providing assistance to customers to automate data processes for safety and security.
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Customer Success AnalystCentegix Jan 2023 - May 2023Atlanta, Georgia, United StatesProviding assistance to customers with request for monitoring, mobile app, safety updates, maintenance scheduling, RMA's, quotes for new orders including purchase orders and fulfillment. Field Services scheduling for maintenance and request for service to ensure hardware and software have 100 percent uptime. Proactively monitoring all sites for urgent active alerts for safety.
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Customer Service - Tier Two, Technical CoordinatorVerizon Connect Aug 2021 - Dec 2022Alpharetta, Georgia, United StatesMonitored fleet vehicles to confirm accuracy of data and implemented new hardware and software in connected telematics devices for businesses and government accounts. Tested tracking vehicles via software and mobile applications for ELD logbooks and live map services for fleet vehicles. Trained and assisted business to business customers in implementing new hardware for connected vehicles with cameras, GPS tracking devices, debugging of software for mobile applications and online software for fleet tracking and reporting used for compliance. Assisted installers with hardware by provisioning of new devices for vehicles and sending test signals via commands to confirm activation. Salesforce managed to track and implement changes and upgrades for customers and integrate with SAP to handle contract changes. -
Advanced Technical Support, Tier ThreeVerizon Connect Jan 2013 - Jul 2021Atlanta, Georgia, United StatesDynamically Identify trends and case-by-case complex scenarios to deliver technical troubleshooting and OEM engagement for Verizon IoT service to dealerships for OEM.Increased the collaboration of technical support team with several teams in the organization to resolve all Application issues for connected vehicles. Salesforce managed to track and implement changes and upgrades for customers and integrate with SAP to handle contract changes. Increased Social Media awareness to help in retaining and improving customer relations using Sprinklr thus directly increased brand loyalty. Knowledge Base Administrator working on live edits and adding new content. Continually working to reduce average call time and increased productivity averages with better content. Reporting results via Smartsheets.
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Network Operations CenterVerizon Connect Jan 2012 - Dec 2012Atlanta, Georgia, United StatesUser Access Testing for launches of new telematics mobile applications and hardware, provisioning and servicing client accounts. Engage cross-functional partners for escalations and problem-solving for business to business customers and end users.
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Network Operations AnalystInternap Jan 2006 - Dec 2012Managed Linux and Microsoft severs on maintenance, scheduled urgent reboots, and security issues. Managed data center compliance thus improving performance via network monitoring and notification tools such as Building Management Service. Dispatch techs for reboots of customer equipment collocated in different locations. Responsible for ticket documentation utilizing REMEDYManaged the Wiki Knowledge Base to provide online user guides and tutorials for data centers.
Christopher D. Education Details
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Information Technology
Frequently Asked Questions about Christopher D.
What company does Christopher D. work for?
Christopher D. works for Centegix
What is Christopher D.'s role at the current company?
Christopher D.'s current role is Operations Analyst | Customer Success Manager | Network Operations | Product Manager.
What schools did Christopher D. attend?
Christopher D. attended American Intercontinental University, Trailhead By Salesforce.
Who are Christopher D.'s colleagues?
Christopher D.'s colleagues are Ryan Frisco, Sarah Collins, M.ed, Sydney Finn, Kelsey Wright, Justin Mcquillen, James Wolfe, Vicky Szczypkowski.
Not the Christopher D. you were looking for?
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Christopher Selvik
Quantumtech Science & Disease Foundation Ceo & FounderDallas-Fort Worth Metroplex1hotmail.com2 +181789XXXXX
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Christopher Haynes, J.D., Ph.D
Director Of Industry And Technology Transactions @ Stanford UniversitySan Francisco, Ca -
christopher d
Miami, Fl -
Christopher White, D.Sc
Washington, Dc4bah.com, live.com, jhuapl.edu, boozallen.com -
Christopher Jones
Mooresville, Nc3yahoo.com, lydall.com, boysen-online.de
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