Build and Manage Client Relationship:Provide customized information, reports, or other forms of support. Leverage product experience and knowledge to build deep relationshipsDevelop deep understanding of the security/software/applications and be able to elaborate alternatives to clients Provide clients with factual information and analysis on systems and application status.Act as a liaison between the client and the Accenture teams to support our client needs providing the best technology solution.Ensure availability of software/ application for end users and day to day support:Ensure security / software / application availability; ensure it is active and operating as defined in any SLAs; monitor application in production environment, including monitoring servers, applications, etc. manually and automatically Provide outage resolution support and facilitate restoration of service to production environment; investigate outage cause, impact on user, and resolution; organize any conference call, meetings, etc. needed to facilitate the investigation and the subsequent restoration of serviceCommunicate status of security breach if any and apply required patches or changes to resolve future penetration Communicate status of software / application production outages and any error-resolution activities via periodic pages/e-mails/phone calls, etc. to application community during an outageCreate disaster recovery plans; establish and practice disaster recovery procedures to ensure recovery capability; properly organize and maintain data retention practices; assist in administering the recovery of application(s)

Day to Day Security / OS/ Application/ End user Support services:Responsible for security /OS/ software / application availability; ensure it is active and operatingMonitor application in production environment, including monitoring servers, applications, etc. Maintain, security, OS and application support and facilitate service to the production environment Investigate any outages and outage cause, impact on user, and resolution by organizing any conference call, meetings, etc. needed to facilitate the investigation and the subsequent restoration of serviceCommunicate status of security breach, software or application production outages and any error-resolution activities via periodic pages/emails/phone calls, etc. to users and upper management during an outage Work with disaster recovery team to ensure proper procedures are in place to ensure recovery capabilities Run practice test for network and servers to ensure failover is functioning as required by the planWork with company Executives exclusively to provide 24/7 service on all IT related issuesProjects:Implement replacement of companywide phone system from analog to VOIP on the RingCentral platform Implement Zoom to replace point to point meeting servicesOffice Move- Work with Network, Security, Audio Visual and Architect team to implement all services in the new locationSetup 7 Conference rooms with new hardware to work with Zoom and Crestron services and interact with Office 365 Implement Single Sign on with OKTA services

Systems Administrator Consultant, Sunrise Office Systems January 2011 to Present• Provide 24/7 service to over 100 Small Business clients.• Deploy Network project from planning, purchasing, implementation\migration and administration.• Administer Windows 2012/ 2008/ 2003 AD, Hyper-V, VMware, Virtual Box, Exchange 2013/10/07/03, with Win 8/7/XP and Mac clients. • Manage backups of Windows 2003/2008/2012 Servers using Backup Exec, Barracuda, Amazon ASW, Datto, Cloudbery and CA BrightStor.• Monitor all sites using monitoring tools like N-able NetEnritch and Spiceworks.• Manage Security for all our clients using Trend, Symantec, McAfee Panda and Viper systems.• Configure Firewalls for clients and managed access as required.• Troubleshoot and resolve client Hardware OS and Application issues. • Train users on application and computer issues.• Consult clients on technologies, providing ways to improve business and save money.

•Provide 24/7 on call onsite infrastructure support for Wintel environment including servers and Storage Area Networks (SANs). •Administer Windows 2003 Server with Windows XP – Windows 2K workstation network. •Troubleshoot and repair Windows operating system (OS), Microsoft Office, network, hardware, printer, and application problems experienced by end-users on Windows XP and Windows 2000.•Manage backups of Windows 2003 and Windows 2000 Servers using CA BrightStor 8.•Install and configure images, printers (local and network), and applications.•Perform onsite technical support for Storage Area Networks (SANs).•Provide on-call support for Wintel infrastructure and assist with onsite troubleshooting and repair•Install and upgrade all onsite Bloomberg terminals •Train users and coworkers on application and computer issues•Supervise a team of 5 coworkers as the onsite lead for the FINRA account

•Provide 24/7 on call onsite infrastructure support for Wintel environment including servers and Storage Area Networks (SANs). •Administer Windows 2003 Server with Windows XP – Windows 2K workstation network. •Troubleshoot and repair Windows operating system (OS), Microsoft Office, network, hardware, printer, and application problems experienced by end-users on Windows XP and Windows 2000.•Manage backups of Windows 2003 and Windows 2000 Servers using CA BrightStor 8.•Install and configure images, printers (local and network), and applications.•Perform onsite technical support for Storage Area Networks (SANs).•Provide on-call support for Wintel infrastructure and assist with onsite troubleshooting and repair•Install and upgrade all onsite Bloomberg terminals •Train users and coworkers on application and computer issues•Supervise a team of 5 coworkers as the onsite lead for the FINRA account

•Provide 24/7 on call onsite infrastructure support for Wintel environment including servers and Storage Area Networks (SANs). •Administer Windows 2003 Server with Windows XP – Windows 2K workstation network. •Troubleshoot and repair Windows operating system (OS), Microsoft Office, network, hardware, printer, and application problems experienced by end-users on Windows XP and Windows 2000.•Manage backups of Windows 2003 and Windows 2000 Servers using CA BrightStor 8.•Install and configure images, printers (local and network), and applications.•Perform onsite technical support for Storage Area Networks (SANs).•Provide on-call support for Wintel infrastructure and assist with onsite troubleshooting and repair•Install and upgrade all onsite Bloomberg terminals •Train users and coworkers on application and computer issues•Supervise a team of 5 coworkers as the onsite lead for the FINRA account