* Completed power quality studies at multiple customer sites.* Acted as a liaison between business owners and utility providers, helping nontechnical business owners communicate issues to their utility providers.* Contracted by a third-party service company to perform failure analysis on multiple UPS circuit boards.* Reviewed solar energy installation quotes provided by others, making recommendations based on industry knowledge to ensure the end user maximized value.* Assisted with troubleshooting and repair of single-phase and three-phase UPS systems.* Phone support for UPS, Generators, and Stored Energy Systems technicians and end users.* Repaired test equipment to include load banks, multimeters, oscilloscopes, and battery testers.

* Reviewed and approved used UPS and Power Distribution equipment purchases.* Conducted customer site visits with sales to determine the best backup solution.* Reviewed Battery Energy Storage Opportunities and determined the best possible solution.* Designed quick deployable containerized Uninterruptable Power Supply.* Reviewed and qualified potential UPS service vendors.

* Managed the Software Services/Critical Power Monitoring Team.* Implemented critical infrastructure changes necessary to maintain uninterrupted service to end users.* Fostered an environment where the whole team has ownership of tasks.* Assisted sales with customer walkthroughs and other customer needs.* Connectivity SME.

*Managed the Technical Support Team.*Provided Technical Support to Field Engineers and Customers across the United States and locations overseas.* Acted as the “Technical POC” for several major accounts providing a direct point of contact.* Authored and implemented the Quality Assurance/Quality Control Policy, holding monthly meetings.* Managed the Load Loss/Incident Reporting program, performing after-action technical reviews of in-field failures and failure analyses to determine the root causes of failures.* Authored multiple Scope of Work Documents defining services provided.* Applications engineering: Assisted the sales team with sizing UPS, generators and DC plants, batteries based on load, available space, etc.* General Sales Support assisted with technical questions outside of a sales team’s general purview. * Acceptance testing of new equipment.* Maintained the Serviceability matrix.

Senior Technical Support Engineer supporting end users and field engineers across the United States on all makes and models of Uninterruptable Power Supply, DC Plants, and Batteries.

Technical Support Engineer supporting end users and field engineers across the United States on all makes and models of uninterruptable power supply.

Field Engineer Servicing all makes and models of Uninterruptable Power Supply at customer locations across the greater Chicago and Milwaukee areas. Acting regional service manager receiving accolades from the national manager.Promoted to Technical Support after a year.

Field Engineer servicing Uninterruptible Power Supplies, Automatic Transfer Switches, Variable Frequency Drives, Switch Gear, DySC, and programmable lighting in locations across the United States, Central and South America.

Operated, repaired, and performed organizational and intermediate maintenance on electrical components of ship's propulsion Gas Turbine Engines (GTE), Ship's Service Gas Turbine Generators (SSGTG), electrical distribution equipment, assigned auxiliary equipment (including AC motors, motor-operated valves, solenoid operated valves, logic controllers, and automatic bus transfer systems), machinery control systems, assigned electrical and electronic equipment up to the printed circuit boards, and alarm and warning circuitry.