Christopher Dickie Email & Phone Number

Johannesburg, Gp, Za

South Africa

South Africa

• Day to day running of four major programs worth over R200 000 000 • Community Works Programme in Free State and Northwest with 45000 participants.• Ekurhuleni Clean City Project 600 Participants.• IDT Program in Limpopo and Western Cape with 1200 participants• Nelson Mandela Day and one million tree Project 120 Participants.• Using PMBOK methodology on a day to day basis on all projects • Problem solving issues on the ground• Preparing and executing financial elements for projects like budget, expenditure, reporting, invoicing and cash flow• Meetings and reporting to Provincial, District and Local government on projects Worked with Departments like COGTA, IDC, GDARD, DFFE and Johannesburg Parks and Zoo. • Reporting to Board on all projects on a weekly and monthly basis• Visiting Sites ensuring compliance to standards• Empowering staff and overseeing 30 Staff to become a team to execute on common goals with excellence.• Training and facilitation of staff and participants.• Overseeing all Human resources strategically and compliance point of view

• Spent two years working in TVET collages in Soweto and Springs training/facilitating and coaching 200 students• Entrepreneurship training was provided to 50 Students with creation of 10 business • Job seeking training was given to 150 Students with 70% successfully finding work• Sales and presentation training given to all students with 20% finding work at Barlow World selling automobiles. • Applications for funding to DTI and IDC • Some of my clients during this time include Reimax, Continental Tyres, Rito Technologies, Entropovate, and Focused People and GO Peak and many more business I have helped with modelling and scaling.• Have hosted a number of business model training courses as well as implementation in small and medium business giving a 15 to 25 % growth in these business.• Facilitated E.N.P.S and N.P.S surveys with companies and consulted to increase staff engagement and Customer satisfaction.

Wild Fig Business Park Cranberry Street Honeydew South Africa 2170

• As a business Consultant that helped business owners and staff draw up strategies to achieve growth and helped though targeted engagements to give business owners real growth though cost saving and operational efficiency.• Increasing the engagement of staff with the overall goal of the business and increasing customer service to ensure that business is retained and grown though upselling opportunities.• I was an executive in the business and give that business real growth of 15 % to 30 %.• Executed on enterprise supplier development one year programs where disadvantaged business owners where given skills and mentorship to give sustainability.• Through Business Doctors, I was able to provide an objective assessment of a business, identifying blind-spots of potential risk to profit and sustainability and to then help business expand the value of their enterprise.• Interviewed over 900 business owners of micro and small business to access common trends of difficulty and to engage with 50 of them on programs between 3 to 12 months.• Human resources consulting on compliance and training and development of staff

Pretoria Area, South Africa

• To manage the business strategically, operationally, key account management, human resources, financially and reporting to shareholders• To continuously control quality, innovatively develop methods of managing claims spend and contain average cost of claims.• Oversee the execution of supplier audits• Advice on Quality issues by educating stakeholders about processes and procedures.• Ensure good governance is seen in data accuracy and fraud prevention.• Report on project progress, issues and progress against timelines.• Research global best practices and ensure compliance in procedures and controls.• Actively implement and monitor service delivery practices to determine the status of customer service and relations.• Negotiate and Implement effective SLA’s with internal and external stakeholders.• Oversee Sales team of 5 and drive sales strategies and targets of over R40 000 000• Lead team of administrators and assessors in providing fleet management solutions

Johannesburg Area, South Africa

• Managing the accident claims process for corporate self-insured companies as well as insured corporate clients.• Managing Supplier compliance with agreed service level agreements (SLA's).• Managing Key accounts (i.e. SAB, Nestle, Plessey, Wurth, Trentyre and Apollo).• Ensuring seamless customer claims process and new client on boarding.• Managing the team responsible for all service level agreements.• Producing monthly reports on team performance and suppliers.• Overseeing recovery and the salvage process on all vehicles.• Implementation of all new systems.• Managing independent assessors.• Maintaining current towing supplier relationships and forging new relationships.• Ensuring cost-savings wherever possible on vehicle accident claims, via supplier network.• Auditing new suppliers in terms of quality of service.• Oversight of regular ongoing in-progress work audits and post-work audits.• Arranging the annual conference for the supplier network.• Managing annual negotiations with the supplier network.• Managing the national network of Panel beaters• Demand Planning of vehicle parts to ensure less down time on vehicles in accidents• PMBOK project management of all projects

Johannesburg Area, South Africa

• Managing the day to day running of the business units, reporting to the Managing Director.• Financial management and reporting of the business unit.• Operational logistics and reporting of the business unit.• Human recourses for the units ensuring the unit complies with the country’s laws• Implementing tailor-made sales agreements with customers.• Developing and implementing a strategic business initiative which includes sales strategies, financial, Budgets, operational developments and system enhancements.• Overseeing the staff compliment by reviewing and developing process flows and reporting to ensure that the necessary outputs are delivered for both internal and external customers.• Training of staff.• Using PMBOK methodologies to set up 20 bakeries in townships in Gauteng• Developing franchise owners with business skills and sales support• Demand planning and ordering for all the franchises.

Johannesburg Area, South Africa

• Develop and implement annual business plan.• Formulate, monitor and control channel budgets.• Achieve sales targets.• Develop and monitor performance goals against specific benchmarks. • Ensure superior promotional and in-store execution.• Monitor supplier outputs through the implementation and management of supplier agreements.• Achieve superior customer satisfaction as per CSI index.• Develop and monitor competitor activity report.• Monitor team and individual outputs to identify non-performance areas and implementation of corrective measures.• Provide support and leadership to team members

Pretoria Area, South Africa

•Duties included the management of key customers, •The respective sales, and distribution, invoicing, reaching and exceeding targets set of between R500000 to R800000, of packaging into Hyperama and Checkers in the Gauteng area, the Meat markets in the rural areas of Gauteng, Mpumalanga, Northwest and Northern Provinces, as well as Free State.•Distribution of plastic bags for Nampak Gauteng

Pretoria Area, South Africa

•Duties included customer liaison, purchases cycle, cleanliness and maintenance of store, displays, stock levels•Handling of sales representatives•Acting as mediator between staff and management and recruitment of all staff and disciplinary actions.•Cashing up and closing of store, and general day to day running of the store.

Facilitation And Moderation Accreditation

Diploma In Business Management, Business Administration And Management, General, 80%

Diploma, Business Administration And Management, General, 80%

Business Administration And Management, General, Nqf6

Diploma In Management Development, Business Administration And Management, General, Nqf Level 6

Graduated with Honors and second in class

Skills Development Facilitator Course (3 Months)

Spar Management Course, Business Administration And Management, General

Bachelor’S Degree, Theology/Theological Studies, Degree

Finished course with honors

High School, 12

Activities and Societies: Elected to the Prefect bodyPassed with University exemption