Christopher Diedrick Email & Phone Number

Cleveland, Ohio, Us

● Remotely assisting users who work from home and are on site.● Support OS and Windows machines.● Work on issues with Office 365, Adobe, and other windows-based issues.● Handled email forwarding in Exchange Online.● Handle difficult cases passed over after it goes through the first two tiers.● Work with Meraki and help sites setting up printers/ network testing.● Work with other teams to release new information for the team and train everyone.● Designed a knowledge base using existing knowledge and Salesforce for the team to utilize and work with.● Created reports to track knowledge use and development needs to keep an ongoing up to date knowledge base.● Worked with the team on existing knowledge and how to utilize the tools we have in place to help the technicians elevate skills.● Used salesforce for ticketing system.● Advanced support for the Encompass program used for the mortgage industry.● Supported the Chicago land area with other issues regarding going in and supporting sites.● Develop new ways of training of future employees and continual training of employees.

● Set up laptops and desktops using SCCM to create image files● Create documentation on how to build the standard setup for computers ● Create other documentations for other software builds for servers and computers.● Perform shard drive fixes, recoveries and changes.● Add new hardware such as graphic cards, RAM.● Work with Active Role Service and web ARS.● Rebuild and repair iPhones and other mobile devices● Work with Cisco switches, phones and VOIP software.● 1st line of contact for both companies creating and assigning tickets● I had a very high-ticket ratio to call response on when I will get the ticket started or finished.● Work with TeamViewer, Splashtop and Remote Desktop.● Work with virtualized server’s setup with the domain on one, our applications on other various servers.● Edit the existing log in VBS script to automatically map drives.● Follow up on completed tickets to ensure SOX compliance is met. ● Monitoring licenses● Setting up video conferencing projects ● Setting up wireless projectors using InFocus and LiteShow● Setting up meraki wireless apps● Created procedures for cyber security incidents and every day how to guides● Can work with Windows do, 7 and 10 and in place upgrade.● Performed Office 365 Install and maintenance. Installed Teams as well.

Wheaton, Il, Us

- I work on general Level 1 to Level 2 help desk issues.- Both hardware and software issues for the clients, whether its their PC/laptops or some of the external hardware equipment. Also I help out with more of their program issues whether that be Windows software or specific programs they use for tax season.

Saint-Charles, Illinois, Us

• Server builds such as Unbuntu, Server 2008R2, and Server 2012 on virtually created machines on a server from VSphere, and then building these servers.• Installed windows 8 on machines and windows 7 machines• Set up computers an updated RAM, Hard drives, Solid State Drives, and adding video cards.• Set up NAS devices, and set up file sharing across the network in the office.• Remotely worked with clients and driven on site to fix computers for client• Data transfers of User information and of Windows Programs onto new machines from oldmachines.• Physically installed servers, switches, and remotely fixed issues with servers.• Set up M-Files and implemented on a server while trying to incorporate this documentation system into a Domain Controller on the Server 2008R2.• Experience coding in Linux server to set it up as a backup and tie it to multiple backup systems. • Physical moves of computers to different offices.

Richfield, Minnesota, Us

• Fix broken computers as far as:o Hardware issues like memory, hard drives, and internal computer fixes.o Software issues like viruses, loading programs, fixing programs, and making sure that o Doing backups for computerso Doing installs of RAM, Hard Drivers, and programsthe code for programs is operating more efficiently.• Working in teams of Geek Squad members to get the jobs for the computers done, and making sure that the clients are happy.• Working with clients on a daily basis at the store from start to finish, and make sure their experience is a good and efficient one.

Us

• Remotely worked with multiple clients on a daily basis over the phone.• Set up Active Directory accounts, work with XP, Vista and Windows 7• Worked with Windows Server 2003, 2008, and 2011.• Phone support and provided explanation about issues and how to prevent them in the future.• Worked with multiple ticketing systems and a wide range of issues.• Remotely worked with on customer PC’s as well as VPN issues.

Downers Grove, Illinois, Us

• Supported customers by redirecting them to the correct location or providing 1st• Took phone calls and monitored network status.• Provided quality customer service and made sure all patients and employees are happy and ableto work.

Elgin, Il, Us

• Helped children understand and develop skills to better help them understand course material and develop in a cognitive way to find new ways to solve their own problems• Provided mentorship and motivation for struggling students.

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Associate'S Degree, Computer Systems Networking And Telecommunications