Provide onsite engineering support to customers, inspectors, and contractors. Communicate engineering concepts to non-engineers via phone, email, and through presentations. Provide engineering consultation to fire protection designers and Victaulic sales organization. Investigate and test product performance capabilities at field installations and with returned materials. Design new fire protection technologies and improve existing fire protection technologies. Provide expert technical advice to customers on Victaulic products and fire code and standard requirements. Work with other organizations (NFPA, AWWA, NFSA, AFSA, etc) to further the fire protection industry. Sit on various technical committees to update fire protection standards and manuals.

Provide engineering consulting support to sales organization, and address technical applications for Victaulic Products to customers, owners, specifiers, code officials, and installers. This includes telephone and written correspondence to address customer's technical inquiries and investigating field installations as to product usage and performance. Address direct customer inquiries regarding Victaulic product features, benefits, and applications. When appropriate, visit customer's facilities to address technical inquiries and seminars.

Provide R&D support