Christopher Diloy Email & Phone Number

Calabarzon, Philippines

Philippines

Mandaluyong, National Capital Region, Philippines

As a Technical Support professional at Cisco, I held a multifaceted role. My responsibilities included efficiently managing and providing licenses for clients' devices. Additionally, I played a crucial role in technical support operations, encompassing tasks such as facilitating refunds, troubleshooting technical issues, and offering comprehensive assistance concerning customer accounts and subscriptions. This experience honed my skills in providing technical solutions and ensuring exceptional customer service.

Dasmariñas, Calabarzon, Philippines

Customer Support & Payment Specialist for a telco account. Managed calls, facilitated payments, resolved account issues, and directed calls to relevant departments. Offered tailored solutions aligning with customer budgets and needs.

Imus, Calabarzon, Philippines

Customer Service & Menu Transcriptionist at TaskUs, handling retail account support, including order status, refunds, and escalations. Promoted to Tier 2 agent for exceptional performance. Transitioned to transcribing menus for JustEat Application in the UK.

Taguig, National Capital Region, Philippines

In my role as an HR Staff, I oversaw critical aspects of HR operations. This included meticulous management of employee leave records, ensuring a transparent process for requests. Efficient file sorting and precise timekeeping were vital components, streamlining HR processes. I also closely managed employee benefits and accurately recorded overtime. These responsibilities collectively contributed to the smooth functioning of the HR department and established a trust-based, organized work environment.