Christopher Dimicco, Cspo, Csm Email & Phone Number

Product Management: Directing full-cycle IT initiatives surrounding proprietary systems and vendor integrationsVendor Management: Owning vendor relationships innovating our process and ensuring business continuityProject Management: Scoping solutions, allocating resources, and ensuring delivery on time and within budgetScrumMaster: Mentoring project teams.

Port Chester, New York, United States

Business Analysis: Owned discovery with C-Level, business units, and engineering on defining requirements and SOPsTransformation Strategist: Transformed workflows into feature and UI recommendations, prioritized roadmaps, wrote user stories, bug reports, acceptance criteria appropriate for consumption by management and engineering; Approved QA team test.

Port Chester, NY

Trained, mentored, and served as a sales engineer to 220+ consultants in 70+ US locations via phone, email and in person on topics including complex technical solutions, discounting, rapport building and showroom managementDelegated RFP approval over a team of 13; top performing RFP approver since 2016 viewing over 50 projects per day for accuracy, best.

Port Chester, NY

Developing design solutions within specific budgets and parameters in a B2B and B2C environment.Evaluating client's needs and providing total individualized solutions while educating about relevant products and services provided by the company.Consistently demonstrating strong customer focus and the ability to build strong relationships.Ranking among top.

Mount Kisco, NY

• Managing and resolving customer support inquiries via telephone, email, and live chat
• Opening and maintaining customer accounts by recording and updating information
• Proactively recognizing issues prior to occurrence and executing corrective action to correct any potential service defects
• Collaborating with customers and various departments on problem orders and shipments to analyze and correct unsatisfactory performance
• Resolving product or service problems by clarifying the issue, determining the cause, providing the best possible solution, expediting corrections, following up to ensure resolution
• Maintaining an in depth knowledge of products and merchandise to relay to customers, both before sale and after sale, including in depth knowledge on refrigeration units

Jefferson Valley, NY

Executing party plans and delegating responsibility to the wait staff during formal events such as weddings or Sweet Sixteen parties.Managing a wait staff of over forty employees face to face and electronically, including hiring, training, role delegation, and monthly scheduling for over 20 parties.Keeping inventory electronically of dinning ware, liquor.

Ossining, New York

• Professionally greeting customers responding to specific and general inquiry
• Maintaining professional security protocol in identifying all customers prior to providing assistance
• Providing website support to customers and resolving issues with given authority
• Advising on products including Savings Accounts and CDs
• Processing account balance, transfer requests, stop payments etc.

Tutor high school students in a program to assist with the transition from high school to collegeWrite the newsletter and help coordinate trips and schedules.Provide individual assistance with academic subjects and classroom preparationServe as a mentor and role model

Assured pre-school children (infant through age 6) has a safe environment for day care and educational developmentCreated age-specific activities to stimulate imagination and play experienceOrganized activities that provided unique experiences through the use of visiting guests, entertainers and hands-on projects

Assured children (age 4 thorough 13) has a safe environment to interact and learn from each otherCreated sports, games, and activities for groups of children, based upon their age