Christopher Distad Email & Phone Number

Wickliffe, Oh, Us

Cleveland, Ohio, United States

• Oversee and maintain client equipment in Datacenter based off SLA with hands on or off contracts• Utilize monthly automated Windows server patching RMM (N-Able) with same day critical patch deployment• Managing several simultaneous client projects at once, budgeting time and on-site\virtual client deployments• Respond and resolve monitoring alerts immediately, criticals with 24/7 response regardless of On-Call• Maintain Veeam server clusters that manage Datacenter-Wide backups with multi-level data redundancy• Create and maintain organization-wide documentation in SharePoint with same-day information updates• Address and resolve support tickets based on SLA & Criticality while assuming escalated support tickets

• Management of internal hybrid Azure Active Directory and Office 365• Performed internal employee onboarding and offboarding• Administer user access rights for VPN, Kaseya RMM, ConnectWise Manage & ScreenConnect• Resolve and assist with internal support tickets for both standard and escalation issues

Cleveland, Ohio

• Administer, maintain, and upgrade client server & network environments both virtual & physical• Create and update Group Policy to implement organization standards and/or implement necessary changes• Manage virtual & physical Microsoft Hyper-V configured on Failover Clusters & VMWare environments• Configuration and deployment of Unifi & Meraki firewalls, switches, and access points for client projects • Deployment of Meraki firewalls configured with site-to-site VPN• Assist with overseeing Datto and Veeam backups, performed client-wide VM restore after SAN RAID failure• Participate in on-call rotation and 24/7 on-call for disaster recovery• Extensive remote and on-site client interactions to ensure excellent delivery of service

United States

• Capacity to work under high stress with tight deadlines• Follow and/or give instructions for multiple tasks regularly• Experience solving technical issues with limited resources• Assisting and Training lower enlisted members of the unit• Efficient time management with short-deadline information

Chagrin Falls, Ohio

• Manage on-site Active Directory with 365 sync & licensing• Image new and refurbished computers with company ISOs• Performing scheduled LTO tape backups and organization of tape storage• Travel to company offices in Missouri and Tennessee to upgrade necessary equipment

Cincinnati, Ohio

• Cisco TCP/IP, Subnetting, Routing, and VLAN configuration• Extensive experience with Microsoft Hyper-V and VMware• Development and Deployment of Windows images using MDT• Windows AD & GPO administration• Client Knowledge base maintenance and administration through IT Glue• System life cycle Upgrade, Replace, and Maintain software, network & servers• Setup new server & network environments

Cincinnati, Ohio

• Accepted escalations from lower-tier technicians • Take phone calls and emails from enterprise and business customers • Open and work tickets for network outages, trunk group management, service dispatches, etc. • Worked directly with major service providers including Spectrum, Verizon, Sprint, Level 3, CenturyLink, etc. • Performed live monitoring of enterprise and business customer equipment for outages

Networking Sytems & Cybersecurity, Information Technology

Bachelor of Science in Information Technology with a concentration in Computer Networking & Cybersecurity.

Education record