Christopher Distad Email & Phone Number

Wickliffe, OH, US

Cleveland, Ohio, United States

• Oversee and maintain client equipment in Datacenter based off SLA with hands on or off contracts
• Utilize monthly automated Windows server patching RMM (N-Able) with same day critical patch deployment
• Managing several simultaneous client projects at once, budgeting time and on-site\virtual client deployments
• Respond and resolve monitoring alerts immediately, criticals with 24/7 response regardless of On-Call
• Maintain Veeam server clusters that manage Datacenter-Wide backups with multi-level data redundancy
• Create and maintain organization-wide documentation in SharePoint with same-day information updates

• Management of internal hybrid Azure Active Directory and Office 365
• Performed internal employee onboarding and offboarding
• Administer user access rights for VPN, Kaseya RMM, ConnectWise Manage & ScreenConnect
• Resolve and assist with internal support tickets for both standard and escalation issues

Cleveland, Ohio

• Administer, maintain, and upgrade client server & network environments both virtual & physical
• Create and update Group Policy to implement organization standards and/or implement necessary changes
• Manage virtual & physical Microsoft Hyper-V configured on Failover Clusters & VMWare environments
• Configuration and deployment of Unifi & Meraki firewalls, switches, and access points for client projects
• Deployment of Meraki firewalls configured with site-to-site VPN
• Assist with overseeing Datto and Veeam backups, performed client-wide VM restore after SAN RAID failure

United States

• Capacity to work under high stress with tight deadlines
• Follow and/or give instructions for multiple tasks regularly
• Experience solving technical issues with limited resources
• Assisting and Training lower enlisted members of the unit
• Efficient time management with short-deadline information

Chagrin Falls, Ohio

• Manage on-site Active Directory with 365 sync & licensing
• Image new and refurbished computers with company ISOs
• Performing scheduled LTO tape backups and organization of tape storage
• Travel to company offices in Missouri and Tennessee to upgrade necessary equipment

Cincinnati, Ohio

• Cisco TCP/IP, Subnetting, Routing, and VLAN configuration
• Extensive experience with Microsoft Hyper-V and VMware
• Development and Deployment of Windows images using MDT
• Windows AD & GPO administration
• Client Knowledge base maintenance and administration through IT Glue
• System life cycle Upgrade, Replace, and Maintain software, network & servers

Cincinnati, Ohio

• Accepted escalations from lower-tier technicians
• Take phone calls and emails from enterprise and business customers
• Open and work tickets for network outages, trunk group management, service dispatches, etc.
• Worked directly with major service providers including Spectrum, Verizon, Sprint, Level 3, CenturyLink, etc.
• Performed live monitoring of enterprise and business customer equipment for outages

Networking Sytems & Cybersecurity, Information Technology

Bachelor of Science in Information Technology with a concentration in Computer Networking & Cybersecurity.

Education record