Manage Qualys vulnerability management including creating new and modifying existing scan profiles, aligning asset tags, dashboards, and reporting outputs (executive- and studio-level) to business requirements, identify and prioritize vulnerability remediations and mitigations, and coordinate with various security and IT personnel for multiple studios.Responsible for the deployment, configuration, and day to day operation and reporting of Crowdstrike Falcon including policy creation, event/incident research, and agent deployment/phase tracking for multiple studios. Wrote incident response playbooks and coordinated with senior analysts to implement the triaging and resolution of Obsidian alerts.

Manage LogRhythm SIEM including deploying agents, adding new log sources, configuring log processing rules, creating lists, managing exceptions, building dashboards for operational teams, reviewing and taking action on alarms.Manage Crowdstrike Falcon and TrendMicro antivirus including deployment, policy development, exceptions management, and event review.Perform scans and vulnerability management with Nessus and Rapid7 vulnerability management solutions.Manage the City’s Privileged Account Management (PAM) program including authorizing new accounts, auditing existing accounts, documenting policy violations, and executing fix-actions.Audit existing policies to identify non-compliance. Recommend fix-actions to better align to the City’s policies.Create security baseline GPOs based on CIS Benchmarks that enhance the City’s security posture while minimizing business disruptionReview existing policies and make recommendations based on current and future business requirements.Automate operational- and security-related tasks with PowerShell and VBA.

Conduct risk assessments for HQ AFSPC Air Force and Space packages using DIACAP and RMF (NIST 800-53) guidance.Perform network security assessments on Cisco and Juniper devices to determine STIG compliance.Review ACAS/manual/benchmark STIG findings for compliance.Developed tools to assist DIACAP to RMF transition including Risk Assessment Report Tool (RAR Tool) for risk assessments, data conversion tools to simplify the import of POA&Ms into eMASS, and a database mapping tool to correlate NIST 800-53 controls to DoD Control Correlation Identifiers (CCIs), SANS Top 20, NIST Cybersecurity Framework and the NSA Community Gold Standard.

Provided technical and training support for several FDA applications via phone, email, and web ticket submissions.Remotely connected to the users machine to identify, troubleshoot, and resolve various FDA software configuration issues.Documented all trouble tickets in HP Service Center 6.0 and HPSM 9.0 ticketing software.Developed, coded, implemented, and maintained reporting tools in VBA to simplify weekly and monthly Congressional reporting requirements, saving management hundreds of hours in a year.

Identified, troubleshoot, resolved, and documented issues pertaining to the Ft. Carson network (routers, servers, switches) using Remedy v7.6 ticketing system.Identified, troubleshoot, resolved, and documented issues for Ft. Carson users pertaining to Windows Vista , Microsoft Office, Remotely assist users with software troubleshooting and configurations using Microsoft Remote Desktop Protocol (RDP).

Tested and documented software bugs of the PriceAdvantage Fuel Price Optimization software. Troubleshot and resolved tier 2 installation and configuration tickets.Maintained testing and development environment with hardware and software patching.Wrote technical and user documentation for customer and support engineers.

Documented and resolved Goldmine Premium/Corporate setup and software configuration issues via phone and email support tickets.Documented and resolved Goldmine add-on product issues for Microsoft Word, Excel, and Outlook, Microsoft Exchange, and Adobe Acrobat via phone and email support tickets.