Keep the OddFellows brand and experience industry-leading by upholding service, organizational, and cleanliness standards;Intensify OddFellows’ character in retail experiences;Implementing regular unannounced audits of standards;Update and enhance training and operations manuals to offer an industry-leading training and education program;Process weekly payroll for district teams;Design, monitoring and evaluation of new systems for reporting and streamlining sales and performance reports;Manage the monthly P&L to increase sales and minimize costs;Ensuring all financial and other administrative duties are completed accurately and promptly in accordance with company standards;Maintaining a safe, secure, hygienic environment through compliance with local Health Code, ServSafe standards, and company guidelines;Responsible for accurate HR record-keeping and onboarding, as well as handling HR issuesPermitting and landlord, local and state authority issues;Ensuring guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings;

Created a yearly calendar of ice cream flavor releasesLead the process of ice cream flavor ideation, testing and ingredient sourcingCreated marketing campaigns surrounding new product releasesLead a graphic design team to create marketing assets for all brick and mortar locations and all online resources.Ran all social media platforms including Instagram, Facebook, Twitter, TikTok, Youtube and Pinterest.Researched and analyzed marketing trends; identify target markets; and planned campaigns. Spearhead all digital marketing including email marketing, text marketing, paid advertisements and influencer outreach.Cultivated collaborations with such companies as Penguin Random House, AMC and more

Maintained a safe, secure, hygienic environment through compliance with local Health Code, ServSafe standards, and company guidelines.Hired, terminated and scheduled staff to meet budget goals.Made weekly bank deposit runs and enforced cash handling procedures.Maintained store inventory and reports on a regular schedule.Ensured all equipment was in clean and in good working order through management of preventative maintenance schedule.Placed orders for everything in-store as needed such as paper goods, ice cream, and other food items/toppings.Ensured that monthly/seasonal specials are up to date and prepared.Leading by example in service.Handled In-Store and Off-Site Events from start to finish.Answered all email requests sand handled logistics in preparation of event. Handled all invoices and payments for events.

Executed store operation during scheduled shift; Organizes opening and closing duties as assigned;Assisted Shop Manager in driving sales by role-modeling and guiding the team to provide consistent execution and exemplary service to our guests during scheduled shift;Assists in office administration duties including cash handling policies and responsibilities, and office paperwork as assigned;Guided team members in various workstations to ensure speed of service, cleanliness and operational standards are met;Acts as the manager in the absence of the GM; responsible for guiding Health Department inspection as needed;Assist with the execution of upcoming initiatives, marketing promotions, and local store marketing events during scheduled shift;Takes ownership of daily checklist, shift change tasks, side work and deep clean tasks during scheduled shift to ensure cleanliness and organization at all times;