Christopher Doan Email & Phone Number

San Antonio, TX, US

San Antonio, TX, US

Reston, Virginia, US

In my role, I manage the deployment, configuration, administration, and maintenance of network infrastructure, with a focus on Brocade and Cisco Layer 2 Edge, Distribution, and Core switches. My responsibilities extend to configuring Group Policies, DHCP, Print Servers, and Microsoft Server 2016, as well as managing Palo Alto Firewalls and Cisco Identity.

Farmington Hills, MI, US

As the onsite Technical Lead, I manage and oversee all aspects of domain migration to ensure a smooth and efficient transition. My role involves extensive planning and execution of migration tasks, leveraging technical expertise to minimize downtime and disruption to end-users and systems. A core component of my responsibilities is utilizing PowerShell.

As the Technical Lead for the Defense Health Agency (DHA) enterprise helpdesk, I was responsible for managing and supervising a team of over 25 helpdesk technicians to ensure high-quality IT support services. I oversaw Remedy ticketing groups, ensuring proper ticket assignment, thorough troubleshooting, and strict adherence to established ticketing.

As the primary point of contact for enterprise services, I provided comprehensive user support by diagnosing, troubleshooting, and resolving technical issues efficiently. Leveraging remote support tools, I addressed hardware, software, and networking challenges, ensuring minimal disruption to user operations. I implemented registry modifications and.

Stamford, CT, US