• Responding to all type of service calls (email, voicemail, self-service)• Attempt to rectify issue, or delegating the ticket to a skilled team member• Support office moves and setups• helping staff use VPN that might never need VPN before• Updating internal Documentation • Help with the upgrade to RFID • taking old hardware to be decommissioned

• Responding to all type of service calls (email, voicemail, self service) • Attempt to rectify issue, or delegating the ticket to a skilled team member.• Setting up and configuring hardware for offices around the whole of Canada• Support office moves and set ups• Help with Cisco Umbrella launch • Support the company with temporarily laying off staff and then re helping staff come back from temporarily lay off • helping staff use VPN that might never need VPN befor

IT Support Specialist at TEKsystems• Responding to all type of service calls (email, voicemail, self service) • Attempt to rectify issue, or delegating the ticket to a skilled team member.• Setting up and configuring hardware for offices around the whole of Canada• Assisting with setting up new multi factor authentication VPN• Support office moves

• Responsible for completing Windows 10 upgrade for all devices. o Upgraded over 150 deviceso Liaising with clients to back up there current device, set up the new device and ship out to addresso Assist clients with setting up the new device and responding to questions and queries.• Responsible for shipping logistics of hardware nationally and internationally.• Assist with calls to log though ticket system, and delegate to relevant team member.• Helping support the role out of the new multi factor authentication, to enable more secure way to access the internal sites

After completing the graduate program, I successfully applied and got the role of Desktop Engineer Role at Cambridge assessment. I work with a team 10 of staff members They are many key bits to the role, however, the biggest part of the role is to ensure that Examiners are able to work productivity and ensure that they are able to use the meeting room. Part this was trying ensures temp workers were made to feel part of the team and taking a call that came thought regarding any of these meetings. This is also alongside this the day to day role was handle the ticket that was log by the business via the helpdesk and ensuring that this was resolving in a timely manly. I also help with the service request that comes in. Parts of this involved imaging Desktop and Laptops ready to hand over and set up for customer, I was heavily involved with the window 7 project, Original I move to the Window 7 project as part of rota that Desktop had, I was then moved to the project permanently, as part of the project I was responsible for deployments, as part of the deployments we made sure a full handover smooth handover with the users. As part of this project, I was responsible for getting some of the Cambridge assessment key legacy application working on window 7. I also help get Cambridge assessment estate get to 100 % Windows 7. The Windows 7 Project was a huge success and we were able to take this moment into rolling out window 10 to Cambridge Assessment. I have also done some overseas travel as part of this role this was to help Cambridge Assessment to understand the requirements of the overseas offices, I also fix any issue that I found whilst in the offices

The graduate program was split in to two areas Service Delivery and Development, With in Service Delivery I spent time with eight different teams: DataCentre Operation, Networking, Project managers, Security, Service and storage, Desktop Support and Help DeskIn Development I worked with the Centre of Excellence for Documents, Project Management Office, Change Team, Functional Team, Technical Team, SAP Centre of Excellence. As well as this I also spent time at the Printer facilities. I also spent a period within Cambridge English and Cambridge International Examination where this experience gave me an understating of the whole company as well as the individual business units. I have been able to take this knowledge with me and was able to transfer this knowledge to other teams that I worked with. After moving on from a department I gave a PowerPoint Presentation to Senor Management to convey what I had learnt and offered suggestions where perhaps some processes could be improved. For my final presentation I gave a summary of what I had learnt about the business to the CEO, Head of IT and three other Directors and provided suggestions as to how the Graduate Scheme could be improved as I was the first person to have been selected to undertake this scheme.

Worked over the summer holidays at St Paul’s school as a handyman and I did variety of work such as fix roofs and empty drains and many other things. This gave me an experience of working with other people doing physical work and being reliable.

Working as a web developer and administrator helped me to gain and develop new skills. Working in a team and by my-self, my duties included finding a new online collaborations software, creating a web page that took orders and would process the order and give a print confirmation for the customer.

Worked over the summer holidays at St Paul’s school as a handyman and I did variety of work such as fix roofs and empty drains and many other things. This gave me an experience of working with other people doing physical work and being reliable.

Worked in the systems integration department providing PC assistance and networking support to end users as well as loading software onto new laptops and testing of fault fixes