Christopher Douglas Email & Phone Number

Huntingdon And Peterborough

• Reporting to Head of Wholesale Market Services I provide first line Salesforce support which is used as the primary system to provide a top class wholesale service to Retailers wishing to serve contestable end-user.
• Working with the continuous improvement manager to gather requirements and deliver strategic change for both internal teams and external customers (retailers)
• Managing regular market industry (MOSL) releases including the initial impact assessment and delivery of any internal changes using 3rd party suppliers
• Providing first line Salesforce support to the direct team
• Working with 3rd party suppliers to deliver both bespoke and off the shelve Salesforce solutions
• Developing Anglian Water Wholesale website content on Episerver and providing on-going support

Huntingdon, Cambridgeshire

• Working on the introduction of competition for non-household customers in the water industry I provided support and cover for the Programme Manager as we prepared Anglian Water Services through this major change..
• Keeping a high performing team delivering to their very best whilst maintaining high energy, resilience and positivity when under pressure and stress.
• Collaborating with colleagues both within, and outside the IT organization across a variety of project roles including business analysts, data architects and test managers
• Solving complex, inter-related problems at a strategic level
• Managing several projects concurrently across different portfolios and areas of the business
• Giving guidance and support to team members and colleagues right across the board.

Huntingdon, Cambridgeshire

Responsible for the delivery of the reporting work streams on a Programme replacing Europe’s largest telemetry system. Providing regular progress and status reports to senior and project managers I managed a team of developers using Business Objects, SQL and VB Scripting to deliver asset performance and regulatory reports. Liaising with the business users.