Christopher Douglas Email & Phone Number

Huntingdon And Peterborough

Reporting to Head of Wholesale Market Services I provide first line Salesforce support which is used as the primary system to provide a top class wholesale service to Retailers wishing to serve contestable end-user customers under Ofwat’s existing competition mechanisms. It provides a single point of access for all Retailers with non-household customers within the Anglian Water and Hartlepool Water regions.Key responsibilities include:• Working with the continuous improvement manager to gather requirements and deliver strategic change for both internal teams and external customers (retailers)• Managing regular market industry (MOSL) releases including the initial impact assessment and delivery of any internal changes using 3rd party suppliers• Providing first line Salesforce support to the direct team• Working with 3rd party suppliers to deliver both bespoke and off the shelve Salesforce solutions• Developing Anglian Water Wholesale website content on Episerver and providing on-going support

Huntingdon, Cambridgeshire

Working on the introduction of competition for non-household customers in the water industry I provided support and cover for the Programme Manager as we prepared Anglian Water Services through this major change. Alongside this I was the manager of two projects under the Programme. These projects involved the migration of regulatory Income & Tariffs Reports from SAP BW to BI and replacing a 3rd party MDD Loggers solution with an in-house solution comprising of multiple integrated systems including SAP.Key responsibilities included:• Keeping a high performing team delivering to their very best whilst maintaining high energy, resilience and positivity when under pressure and stress. • Collaborating with colleagues both within, and outside the IT organization across a variety of project roles including business analysts, data architects and test managers• Solving complex, inter-related problems at a strategic level• Managing several projects concurrently across different portfolios and areas of the business • Giving guidance and support to team members and colleagues right across the board. • Making key design and delivery decisions • Full project life-cycle experience from kick off and requirements gathering right through to implementation. • Ability to manage people across different geographic locations.

Huntingdon, Cambridgeshire

Responsible for the delivery of the reporting work streams on a Programme replacing Europe’s largest telemetry system. Providing regular progress and status reports to senior and project managers I managed a team of developers using Business Objects, SQL and VB Scripting to deliver asset performance and regulatory reports. Liaising with the business users and telemetry suppliers I gained a sufficient understanding of the technical aspects in order to document and deliver the user specifications and requirements. In addition supported the delivery of the overall project including 11 major cutovers.