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Christopher Downing Email & Phone Number
Service Delivery and Project Manager
at
Brooke Global
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✓ Verified May 2026
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Profile completeness 86%
Current company
Role
Service Delivery and Project Manager
Location
Greater Melbourne Area, Australia, Australia
Company size
Who is Christopher Downing? Overview
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Quick answer
Christopher Downing is listed as Service Delivery and Project Manager at Brooke Global, a company with 55 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Christopher Downing.
Christopher Downing previously worked as Service Delivery & Project Manager at Brooke Global and Project Manager at Tquila Anz. Christopher Downing holds Certificate Iii In Information Technology, Information Technology from Victoria University.
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Email format at Brooke Global
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Brooke Global
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Profile bio
About Christopher Downing
Highly regarded for “Getting Stuff Done” with extensive business delivery, product ownership experience & leadership skills - coupled with creative problem solving and a growth mindset who is both positive and adaptable to change.Specialising in:- Leadership & Management.- Business Delivery - Projects & Initiatives- Continuous Improvement & Operational Efficiency.- Virtual Agent and Omni Channel transformation.- Product Ownership, Business prioritisation and Business to IT conduits.- Value streams and Lean Waste.- Intranet and technology enablement.Recent Accomplishments:Virtual Agent & Live Chat - Focused on the end to end delivery and continued operation, enabling omni channel capability through world leading Virtual Agent technology, providing call deflection and digital capability transformation uplift.Cost Efficiency - Focused on delivery of cost rationalisation and system/process delivery through deep user analysis, vendor comparison and change execution.Transformation – Co Design and Delivery of multiple initiative programs of a large transformation programme, spanning multiple initiatives.Business product owner – Key role in Salesforce stabilisation projects, representing the business as the conduit and prioritisation manager to transform and improve the Salesforce implementation.My extensive project and delivery experience, strong business acumen and gap identification ensures delivery of efficiency and continuous improvement to our organisation, I utilise analytics, collaboration and consultation to break down complexity to ensure a desirable and successful outcome for the business.A focused individual at the task at hand, I am an inclusive and motivational leader focused on team and individual success to drive results. A strong believer in a thrive environment – where a genuine, honest, fun and participative environment brings out the best in people, spurring innovation and creativity to deliver the best output from individuals.
Current workplace
Christopher Downing's current company
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Brooke Global
7 roles
Christopher Downing work experience
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Service Delivery & Project Manager
Current
Jun 2021 - Present
Project Manager
Apr 2019 - Jul 2021
Delivery Manager
Tech development and leadership - ensuring technical solutions and scope are delivered effectively. championing new technology aligned to Corporate Strategy and Digital enablement, delivering value to business partners via leadership and management of delivery streams and resources, through Matrix and direct hierarchies.Provide thought leadership to the.
Jun 2018 - Mar 2019
Salesforce Business Product Owner
- Represent the business in the large transformation program to ensure stability and optimization of our current Salesforce / CRM implementation- Setting the short and long-term vision and direction of the business needs of the Salesforce platform, through deep engagement with Business and Technology, making timely decisions.- Prioritization of all.
Apr 2016 - Jun 2018
Efficiency & Improvement Manager - Business Management Team
Leadership of the Business Management team, built from the ground up, focused on ongoing business support, providing a conduit to IT areas and improving the efficiency and effectiveness of business areas.Through a deep understanding of the business needs, senior stakeholder relationships and an ability to translate IT speak into Business speak, i have.
Mar 2015 - Jun 2018
Project Analyst
Support the business and project managers in various projects across digital and business functions.- Ensure accurate reporting and tracking of Projects within a PMO Portfolio.- Data and Business process analysis.- Coordination of Projects tasks and scheduling. - Stakeholder Communication- Maintain project assets and centralized view- Evaluate and monitor.
Aug 2014 - Jun 2015
1 education record
Christopher Downing education
FAQ
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What company does Christopher Downing work for?
Christopher Downing works for Brooke Global.
What is Christopher Downing's role at Brooke Global?
Christopher Downing is listed as Service Delivery and Project Manager at Brooke Global.
Where is Christopher Downing based?
Christopher Downing is based in Greater Melbourne Area, Australia, Australia while working with Brooke Global.
What companies has Christopher Downing worked for?
Christopher Downing has worked for Brooke Global, Tquila Anz, and Sensis.
How can I contact Christopher Downing?
You can use AeroLeads to view verified contact signals for Christopher Downing at Brooke Global, including work email, phone, and LinkedIn data when available.
What schools did Christopher Downing attend?
Christopher Downing holds Certificate Iii In Information Technology, Information Technology from Victoria University.
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