Christopher Doyaga Email & Phone Number

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

• Risk Management on all Small Business Consumer platforms
• Managed AML CS&S Governance process and procedures
• Monitored and reported on credit card, first mortgage, home equity, consumer vehicle lending, dealer financial services and digital platforms for potential triggers in risk appetite
• Led all executive Government regulatory meetings to minimize future risk (Business Consumer Risk) Office of the Comptroller of the Currency (OCC) / Federal Reserve Bank (FRB) / Federal Deposit Insurance Corporation.
• Improved authentication process by enhancing business ability to identify signer on business accounts for consumer based products,
• Created policies and procedures (with Playbooks) to driving scores cards from 84.9% to 96.1% in small business consumer space.

Tampa/St. Petersburg, Florida Area

• Regulatory enforcement for all department for Compliance, Audit, Risk and Legal for all regulatory related issue and concerns on Washington based regulators (OCC) (FRB) (FDIC) (CFPB),
• Operational risk & risk appetite area across multiple functions lines of business including Compliance, Customer Service, Small Business, Operational Risk, Technology, BCI - Controls and Monitoring and Issues.
• Managed AML CS&S Governance process and procedures
• Monitoring for potential abuse and fraudulent treatment of bank personnel on consumers platforms.
• Reporting granule detailed at high level of information, focusing on any reputational risk
• Minimize all future enforcement actions against BOA in regards to Consent Orders and Exams for potential reputational and punitive damages.Areas of accomplishments

Tampa/St. Petersburg, Florida Area

• Responsibilities
• Responsible for all government and media requests regarding inquisition on borrower standing during the IFR process and any future negative feedback to borrowers.
• Provided high-level strategized information to limit the amount of reputational risk for the bank, request would come from the media and or government officials in regards to the borrower and/or bank.
• Develop and monitoring future policy and procedures in regards to changes that regulators have applied to the bank during the Mortgage Consent order hold.

Tampa/St. Petersburg, Florida Area

• Responsibilities
• Managed a team of 49 associates and independent contractors for audit review, costumer harm and potential backlash from media.
• Responsible for working across multiple functions lines of business to increase volume of overall productivity for the 3 locations (California, Florida and New Jersey).
• Specialized in employee motivation and helped grow associate development to be most producing team Areas of accomplishments
• During this time I distinguished myself and was asked to lead a media team to limit reputational risk for the IFR Mortgage Consent Order lawsuit.
• Develop Training guilds and standards for best practices for auditing customer harm.

Brooklyn, New York

• Managed all asset function relating to sales, client interactions, auditing, foreclosure defense, modifications, bankruptcy, and customer service relations.
• Increased client retention volume, direct sales and streamlining process.
• Auditor for DOJ US Trustee for systems and information in regards to bankruptcy filings,
• Gap analysis for wrong doings (both borrower and bank), key areas of focus are, loss mitigations, underwriting filing,, modifying, foreclosure sales and bankruptcy modifications with mortgage holders