Process patient referrals and incoming medical documentation. Verify patient referral and demographic information. Perform outbound calls to patients and/or medical personnel if missing or incomplete information in regards to patient’s referral or medical documents.

Handling and recording tissue specimens that are sent to Genomic Health. Contacting physicians and other personnel when information is incomplete or unacceptable. Answer any questions that healthcare professionals and insurance companies may have. Provide back up support to the customer service group.

Participated in work groups and training. Completed kit receipt in a timely manner. Assisted Lead Specimen Handler in training new hired employees. Onbase scanning, indexing, auditing, and file storage through Data Safe.

Scheduled CT scan, MRI, Ultrasound, and Mammogram appointments for the Radiology Department. Planned and prepared for patient’s arrival, such as preparing oral contrast for patients who underwent CT scans and MRIs. Updated and verified patient’s insurance information. Registered patients who were new to the Palo Alto Medical Foundation. Perform excellent customer service skills.

Register patients who were new to the Palo Alto Medical Foundation. Schedule appointments for the Pediatric, Orthopedic, and Podiatry departments. Verify and update patient's account information. Verify and update patient's insurance information. Perform excellent customer service skills.

Observe passengers for any unusual behavior. Check for fraudulent identifications, able to operate x-ray machines & metal detectors to mitigate threats. Administrative duties involving answering multiple phone lines & filing. Determines when law enforcement action should be initiated. Conducts daily shift briefings. Conducts random inspections of high risk security flights.