Christopher Drennan Email & Phone Number

Houston, Tx, Us

• Strong foundation and hands on experience working with customers in a Enterprise environment (4500+ employees) and in a one on one setting to identify and resolve technical issues.• Train users in the proper use of hardware or software.• Experience supervising a team of technicians to solve various hardware and software issues.• Daily face-to-face and over the phone interaction with clients for consultations and resolution of network and PC hardware/software issues.• Use… Show more • Strong foundation and hands on experience working with customers in a Enterprise environment (4500+ employees) and in a one on one setting to identify and resolve technical issues.• Train users in the proper use of hardware or software.• Experience supervising a team of technicians to solve various hardware and software issues.• Daily face-to-face and over the phone interaction with clients for consultations and resolution of network and PC hardware/software issues.• Use Remote Desktop applications to assist users in remote locations.• Using Norton Ghost to create and deploy images on desktops and laptops (particularly Dell products) for users in an enterprise environment.• Mapping & installation of printers and network drives. Including LDAP adjustments.• Using active directory to manage laptops, desktops, and Thin client terminals • Install video cards for multiple monitor display, install wireless headsets, additional memory, and other hardware, drivers and peripherals common in an enterprise environment.• Ability to multitask and prioritize tasks in ticketing systems such as ServiceNow.• Data migration from one computer to another including the user’s profile.• Migrating Users from one OS to another• Familiar with data encryption tools such as Safend Protector on desktops and Bitlocker/Safeboot on laptops.• Working Knowledge with Citrix environment, Applications and Receivers. • Supporting Citrix VDI issues in an enterprise Xen Desktop environment. • Managed Avaya Phone Management system to add, delete & edit users info and settings• Move Coordinator for all user locations• Maintained and provided operational instruction of conference room equipment. (Projectors, PC’s, A/V Equipment, etc.) Show less