Christopher Drury Email & Phone Number

Warrington, Cheshire, Gb

A senior leadership position. 6 direct reports. Managing 1st, 2nd, 3rd line IT Support services as well as engineers providing on-site support and implementation. Role covers IT solutions throughout design, purchasing, implementation and support, following the full life cycle of the technology workflow.

Cleveland, Ohio, Us

I manage the IT systems for the London office. I am hands-on though I empower my team to work independently. As well as performing the wider IT Manager role, I am responsible for managing the local IT Service Desk. I act as primary escalation point for all end user computing as well as developing the overall IT strategy. I have experience of managing remote European offices as well as project work across EMEA and the US..I ensure technology staff results by communicating job expectations; planning, monitoring and appraising job results; coaching and disciplining employees; initiating, coordinating and enforcing systems, policies and procedures designed to illicit first class gold standard IT support. I regularly work with key stakeholders, to listen to and address the businesses’ needs as well as communicating IT policy changes or implementations. I believe in servicing the emotional needs of the client in addition to their rational needs.

Cleveland, Ohio, Us

I primarily operated as Senior 2nd line IT Support in London. Addressing end user requests and providing support on all IT systems locally.In addition to the local London support I was responsible for all IT support & management for the Brussels and Warsaw offices. The majority of work was done remotely with 3-5 site visits per year. Responsibilities required a proactive approach as well as an understanding of any cultural sensitivity or considerations required. This drew heavily on my customer service focus. Remote work focuses on user support and infrastructure including all comms equipment and servers. This covered backups, printers, MFDs, LAN/WAN understanding entailed service provider interaction including contracts, support, and budgeting.I delivered sole support and administration for the Cisco IPT platform in the EMEA. This covered 18 offices, ranging in size delivering support, troubleshooting, operational maintenance, MAC changes. I worked in all phases from initial design and logistics through to end user training. I was focussed on end user and key stakeholder expectations and acted as a PoC during and after the project completion.

I commenced employment as an ‘IT Student’, on a part-time basis, during university before gaining promotion to a full-time IT Professional upon graduation.Support included installation and setup of workstations, maintenance of all hardware as well as providing full support to all IT end users. I communicated effectively and clearly with all office members regarding IT and addressed concerns at a user level. My role included training and set up of new systems. I also took responsibility during the merger of Haarmann Hemmelrath and Squire Sanders & Dempsey, for all data transfer as well as hardware refreshing, moving and converting of email and database data. At the time the IT Manager allocated all interaction with SSD to me.I worked on a variety of ad hoc IT related projects including OS migration, integrating new hardware research, purchasing and installation.Over time my role and responsibility increased and evolved giving opportunity for international travel as both an IT tech and trainer.

Ba, Digital Art & Advertising

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