Christopher D’Sa Email & Phone Number

Hyderabad Hitec City

• Administering check-in and check-out procedures in accordance with hotel standards• Cultivating positive guest relations• Addressing inquiries through phone calls and emails with promptness and professionalism• Ensuring meticulous maintenance of all records, keeping them current and accessible• Overseeing the preparation and accuracy of night audit reports• Safeguarding and managing vouchers with due diligence• Resolving guest requests and complaints efficiently, ensuring customer satisfaction• Overseeing cash management activities and validating cash reports for accuracy• Compiling monthly bills, including but not limited to, purchase, water, and electric bills, ensuring timely payments• Conducting monthly inventory assessments to monitor stock levels and requirements• Initiating purchase requisitions to replenish supplies, aligning with operational needs• Driving sales and implementing upselling strategies to enhance revenue and guest experience

Gained invaluable experience at a leading organization within the hotel industry, contributing across four key departmentsFood Production:• Assisted the Chef de Partie in the Indian kitchen, undertaking tasks such as: Precision in washing and cutting vegetables Efficiently stored and maintained essential supplies Operated kitchen equipment and upholding the highest standards of cleanliness Implemented proper labeling and storage techniques for freezer items Orchestrated buffet setups and ensured continuous replenishmentHousekeeping:• Dedicated 20 days to the laundry department, where responsibilities encompassed: Oversaw laundry operations, including the accurate collection, tagging, and delivery of guest laundry Ensured guest rooms were impeccably maintained through bed making, linen changing, and thorough cleaning Executed floor care duties and maintaining stocked and tidy bathrooms Managed inventory of cleaning supplies and initiated orders when necessary Reported any damages or the need for replacements to maintain quality standardsFood and Beverage Service:• Engaged directly with customers by: Warmly greeted guests and provided detailed menu information Coordinated with kitchen staff to ensure timely order fulfillment Handled payments and maintaining accurate financial records Delivered exemplary service by serving food and beverages promptly Maintained cleanliness and readiness of service areas and dining settingsFront Office:• At the concierge desk, played a pivotal role in: Executed all check-in and check-out procedures efficiently Handled reservations through online and phone inquiries Provided a warm welcome to guests and facilitating room assignments Assisted with luggage as a bellboy, ensuring a seamless guest experience Addressed guest complaints with prompt and professional resolutions Coordinated group reservations and customizing services for special events to enhance guest satisfaction