Christopher D’Sa Email and Phone Number
As a dedicated hospitality professional with 2 years of extensive experience in front-office operations and guest services, I have developed a profound understanding of what it takes to deliver exceptional guest experiences. Since July 2022, I have been serving as a Front Office Guest Service Associate at Bloom Hotel Hitec City, India, where I have honed my skills in administering check-in/check-out procedures, cultivating positive guest relations, and resolving inquiries with promptness and professionalism. My commitment to maintaining meticulous records, overseeing cash management activities, and driving sales through effective upselling strategies has been instrumental in enhancing guest satisfaction and operational efficiency.Prior to my current role, I embarked on my hospitality journey at Novotel Hyderabad Airport, India, as a Trainee from December 2018 to April 2019. This foundational experience allowed me to contribute across four key departments: Food Production, Housekeeping, Food and Beverage Service, and Front Office. Through these roles, I gained invaluable insights into the various facets of hotel operations, from precision in kitchen tasks and laundry operations to engaging directly with customers and executing front office duties with efficiency. This diverse exposure has equipped me with a versatile skill set and an adaptable approach to meet the dynamic needs of the hospitality industry.I am a proud recipient of awards such as Best Trainee of the Month and Best Employee of the Month, which reflect my dedication to excellence and continuous improvement. Holding a Bachelor of Hotel Management and Catering Technology from Osmania University, India, has further solidified my foundation in this field. I am eager to leverage my experience, skills, and passion for hospitality to continue making significant contributions to the industry. I am always open to exploring new opportunities that will allow me to grow professionally and bring my unique strengths to a forward-thinking team.
Bloom
View- Website:
- staybloom.com
- Employees:
- 126
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Front Office Guest Service AssociateBloom Jul 2022 - PresentHyderabad Hitec City• Administering check-in and check-out procedures in accordance with hotel standards• Cultivating positive guest relations• Addressing inquiries through phone calls and emails with promptness and professionalism• Ensuring meticulous maintenance of all records, keeping them current and accessible• Overseeing the preparation and accuracy of night audit reports• Safeguarding and managing vouchers with due diligence• Resolving guest requests and complaints efficiently, ensuring customer satisfaction• Overseeing cash management activities and validating cash reports for accuracy• Compiling monthly bills, including but not limited to, purchase, water, and electric bills, ensuring timely payments• Conducting monthly inventory assessments to monitor stock levels and requirements• Initiating purchase requisitions to replenish supplies, aligning with operational needs• Driving sales and implementing upselling strategies to enhance revenue and guest experience
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TraineeNovotel Hotels Dec 2018 - Apr 2019Gained invaluable experience at a leading organization within the hotel industry, contributing across four key departmentsFood Production:• Assisted the Chef de Partie in the Indian kitchen, undertaking tasks such as: Precision in washing and cutting vegetables Efficiently stored and maintained essential supplies Operated kitchen equipment and upholding the highest standards of cleanliness Implemented proper labeling and storage techniques for freezer items Orchestrated buffet setups and ensured continuous replenishmentHousekeeping:• Dedicated 20 days to the laundry department, where responsibilities encompassed: Oversaw laundry operations, including the accurate collection, tagging, and delivery of guest laundry Ensured guest rooms were impeccably maintained through bed making, linen changing, and thorough cleaning Executed floor care duties and maintaining stocked and tidy bathrooms Managed inventory of cleaning supplies and initiated orders when necessary Reported any damages or the need for replacements to maintain quality standardsFood and Beverage Service:• Engaged directly with customers by: Warmly greeted guests and provided detailed menu information Coordinated with kitchen staff to ensure timely order fulfillment Handled payments and maintaining accurate financial records Delivered exemplary service by serving food and beverages promptly Maintained cleanliness and readiness of service areas and dining settingsFront Office:• At the concierge desk, played a pivotal role in: Executed all check-in and check-out procedures efficiently Handled reservations through online and phone inquiries Provided a warm welcome to guests and facilitating room assignments Assisted with luggage as a bellboy, ensuring a seamless guest experience Addressed guest complaints with prompt and professional resolutions Coordinated group reservations and customizing services for special events to enhance guest satisfaction
Christopher D’Sa Education Details
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Hotel Management And Catering Technology
Frequently Asked Questions about Christopher D’Sa
What company does Christopher D’Sa work for?
Christopher D’Sa works for Bloom
What is Christopher D’Sa's role at the current company?
Christopher D’Sa's current role is Hospitality Professional Specializing in Guest Services | Experienced in Front Office Operations & Customer Satisfaction | Award-Winning Employee with a Bachelor in Hotel Management.
What schools did Christopher D’Sa attend?
Christopher D’Sa attended Osmania University.
Who are Christopher D’Sa's colleagues?
Christopher D’Sa's colleagues are Sujata Adhikari, Hari Narayan. H, Subhankar Naskar, Ujjwal Chandel, Anurag Srivastava, Varun Jaryal, Himanshu Thakur.
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