Christopher Dubanowitz Email & Phone Number

New Jersey, United States

• Head of the implementation business unit containing 90 employees across the world (5 Directors, 9 Managers, and 76 contributors).
• Completed a full transformation, resulting in:o Better – Increased project capacity by 100 projects per year, averaging a 9 CSAT.o Faster – Reduced the average number of days to go live from 300 to 100.o Cheaper –.
• Designed and implemented an award-winning, platform-agnostic methodology currently handling over 250 projects annually (2023 Golden Stevie).
• Designed and transformed the leadership and resource model to scale and reduce costs.
• Implemented an award-winning governance program to assess projects at the executive sponsor level (2021 Golden Stevie).
• Designed and developed interactive tools, support materials, and comprehensive project plans.

Greater New York City Area

• Led the deployment team of project managers and consultants to implement custom software and services across the globe.
• Transformed the implementation program to focus on improvements to the customer experience and gaining value in the setup.
• Designed and implemented the Global IBM certified partner program to onboard strategic channel partners to provide local services in EMEA leveraging our technology.
• Deployed the relationship management approach on 3 key customers resulting in a new customer success management program.

Greater New York City Area

• Successfully led the deployments for large key customers, resulting in $10M in revenue, delivered on time and within budget.
• Designed a relationship management approach to strategically target and focus on customer maturity within our professional services.
• Transformed the project management approach by introducing Agile and Kaizen concepts, from a pure waterfall approach resulting in a 30-day reduction in time.

Rutherford, New Jersey, United States

• Designed and implemented a software solution to enable IT expense management services to over 26 Clients covering over 1,000,000 inventory items representing over $1 Billion in annual spend.
• Designed and implemented 10 clients onto a wireless wireline CDR reporting solution that could manage over 76 million call details over the internet.
• Architected solution design for a platform to replace and unify 5 existing software platforms.
• Negotiated and developed MSA and SOW for our partner in providing wireless solutions.
• Led Joint Requirements Planning sessions with clients and internal business units to evaluate client process and develop implementation and integration strategies.
• Keynote speaker at the 2009 Annual Tem Summit regarding the convergence of wireless and wireline inventory management.

Rutherford, New Jersey, United States

New York, New York, United States

• Compiled of technical documentation of Galaxy.net software.
• Led migration strategy with OHRM, ICC, CITS and Kosovo personnel for the conversion from ASP Classic to ASP.net.
• Owned the planning, coordination and documentation of simulations for the Galaxy ASP.net migration.
• Developed the Rational Unified Process (RUP) specifications for change management process and workflows.
• Developed use cases and business requirements for changes and enhancements to Galaxy.net software.

Paramus, New Jersey, United States

• Managed staff to support client system migrations and development.
• Developed database redesign and code rewrite to replace existing ColdFusion web front end/SQL Server 7.0 database with ASP.net front end/SQL Server 2000 database.
• Consolidated five departmental systems and custom management reports.
• Designed, developed, and implemented system enhancements with VB.Net, SQL and reporting for several large financial institutions.

Mahwah, New Jersey, United States

• Developed and implemented DialChoice.com, a strategic marketing plan targeting residential and small commercial customers in deregulated energy markets throughout the U.S.
• Analyzed DialAmerica’s core competencies for identification of target markets.
• Developed marketing campaign for Energy Marketer participation.
• Managed contract negotiations with potential marketers and pilot plan design. Preparation of business requirements and functional specifications for a Sales Agency Management System