Christopher Dubois Email and Phone Number
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Christopher Dubois is a Principal Success Architect at ServiceNow. He possess expertise in account management, computer software training, client presentation, system testing, xml and 24 more skills. Colleagues describe him as "I got the great privilege to mentor Chris as a new hire. Chris picked up things very quickly and became well rounded at warp speed. He had a knack for picking up the technology very quickly and was able to take on some of the most difficult enterprise SaaS clients that we have. Chris rare combination of technical and interpersonal skills that were critical when interacting both with customers, to successfully manage their expectations to ensure product deliveries. His peers always reach out to Chris for advice and product questions as he will go above and beyond to get the answer that people are looking for whether it is one of his clients or a co-worker Chris is the ultimate team player and would be an asset to and organization", "I truly enjoyed working with Chris. He is smart, talented, and works hard at whatever project is put before him. There are few people I have come across who inspire me to be a better employee and person. Chris is one of those people. Vertis is lucky to have such a great person working on their team. I highly recommend Chris.", and "Chris is a great person to work with whether you are a coworker, client, or vendor. He is very professional in all of his interactions. He does an extremely good job of explaining complex software systems to end users. He is very creative when it comes to solving roadblocks that often come up with project work and the implementation of software."
Servicenow
View- Website:
- servicenow.com
- Employees:
- 5
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Principal Success ArchitectServicenow Nov 2023 - PresentSanta Clara, Ca, UsEngage with customers to help them accelerate platform adoption and reach their business objectives -
Solution Architect - Training And AdoptionSap Jan 2021 - Nov 2023Walldorf, Bw, DeUse my organizational change management background and experience with full implementation cycles with SAP to craft adoption solutions that support the rollout and customer success lifecycle.Expertise in scoping the organizational change management projects for customers. -
Change Management Program LeaderSap Oct 2019 - Jan 2021Walldorf, Bw, DeDevelop a change management framework and methodology that can be leveraged across the Customer First organizationPlan and implement programs necessary to execute the change management strategy, in alignment with field and customer priorities -
Customer Engagement ExecutiveSuccessfactors, An Sap Company Jul 2014 - Oct 2019Member of the The Cloud Customer Engagement team whose primary goal is to interface with each customer to develop and implement strategies that encourage adoption, customer success, and, ultimately, customer value.- Serve as the liaison for key teams within SAP throughout our relationship- Foster customer satisfaction, retention, value over time and referenceability- Ensure continuity, collaboration and long term engagement- Proactively drive customer value and adoption planning- Deliver Customer Relationship Reviews- Ensure executive alignment and measurement of success criteria
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Lead, Platinum Customer Support ManagerSuccessfactors, An Sap Company Nov 2012 - Jul 2014Client-facing role responsible for ongoing support/guidance, business strategy and transformation advice, and overall account portfolio management and oversight. Act as the client’s primary point of contact focusing on ongoing relationship-building and proactive account management activities, promoting overall customer satisfaction, product adoption and renewals.Main responsibilities include:- Resource for new Customer Support Managers by providing guidance with system knowledge and internal processes - Understanding each client's needs and how they can best utilize our software- Troubleshooting/resolving software issues- Helping clients prepare for their upcoming HCM cycles- Facilitating the interaction between the client and other internal resources- Developing a trusted relationship with key stakeholders and decision makers- Tracking and overseeing account activity
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Platinum Customer Support ManagerSuccessfactors, An Sap Company Mar 2011 - Nov 2012Client-facing role responsible for ongoing support/guidance, business strategy and transformation advice, and overall account portfolio management and oversight. Act as the client’s primary point of contact focusing on ongoing relationship-building and proactive account management activities, promoting overall customer satisfaction, product adoption and renewals.Main responsibilities include:- Understanding each client's needs and how they can best utilize our software- Troubleshooting/resolving software issues- Helping clients prepare for their upcoming HCM cycles- Facilitating the interaction between the client and other internal resources- Developing a trusted relationship with key stakeholders and decision makers- Tracking and overseeing account activity
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Client Support EngineerVertis Communications Sep 2007 - Mar 2011Sussex, Wi, UsAct as seasoned consultant working with clients to understand their broad strategic initiatives, advise clients on advertising best practices and solutions, and manage the complete project plan to address the client’s needs. -
On-Site Vertis Communications Client Support Representative, Stop&ShopVertis Communications May 2006 - Aug 2007Sussex, Wi, UsOn-site project manager for software portion of account responsible for:- Implementing proprietary software solution- Liaison between Stop&Shop and Vertis development team for custom enhancements and testing- Crafting process flow documents for best use of proprietary software integration- Training key users on proprietary software -
Client Support RepresentativeVertis Communications Mar 2002 - Apr 2006Sussex, Wi, UsLead Senior Client Support Representative responsible for:- Conducting on-site and Internet demonstrations for clients of proprietary software - Researching, compiling, and organizing information to provide custom strategic solutions for clients- Coordinating with development team on all customization- Project Manager on multiple software implementations - Assisting with development of Media Trainees and new Client Support Representatives -
Data AnalystVertis Communications Aug 2001 - Mar 2002Sussex, Wi, Us- Implemented data in propriety database for client review- Researched media solicitation options for clients by interacting closely with newspapers using Atlas, GIS mapping software- Participated in Media Trainee program
Christopher Dubois Skills
Christopher Dubois Education Details
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University At AlbanyBusiness Administration -
Siena CollegeMarketing And Management
Frequently Asked Questions about Christopher Dubois
What company does Christopher Dubois work for?
Christopher Dubois works for Servicenow
What is Christopher Dubois's role at the current company?
Christopher Dubois's current role is Principal Success Architect.
What is Christopher Dubois's email address?
Christopher Dubois's email address is cd****@****ors.com
What is Christopher Dubois's direct phone number?
Christopher Dubois's direct phone number is +165021*****
What schools did Christopher Dubois attend?
Christopher Dubois attended University At Albany, Siena College.
What skills is Christopher Dubois known for?
Christopher Dubois has skills like Account Management, Computer Software Training, Client Presentation, System Testing, Xml, Troubleshooting, Critical Thinking, Advertising, Integration, Software Deployment, Databases, Relation Management.
Who are Christopher Dubois's colleagues?
Christopher Dubois's colleagues are Loraine Mervelskemper, Shanmukha Vadama, Sasha Lal, Tim Lewis, Jonathan Chen, Dean Schweiger, Takayoshi Fukaya.
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