Christopher Dubois

Christopher Dubois Email and Phone Number

Principal Success Architect @ ServiceNow
2225 Lawson Lane, Santa Clara, CA 95054, us
Christopher Dubois's Location
Denver, Colorado, United States, United States
Christopher Dubois's Contact Details

Christopher Dubois work email

Christopher Dubois personal email

Christopher Dubois phone numbers

About Christopher Dubois

Christopher Dubois is a Principal Success Architect at ServiceNow. He possess expertise in account management, computer software training, client presentation, system testing, xml and 24 more skills. Colleagues describe him as "I got the great privilege to mentor Chris as a new hire. Chris picked up things very quickly and became well rounded at warp speed. He had a knack for picking up the technology very quickly and was able to take on some of the most difficult enterprise SaaS clients that we have. Chris rare combination of technical and interpersonal skills that were critical when interacting both with customers, to successfully manage their expectations to ensure product deliveries. His peers always reach out to Chris for advice and product questions as he will go above and beyond to get the answer that people are looking for whether it is one of his clients or a co-worker Chris is the ultimate team player and would be an asset to and organization", "I truly enjoyed working with Chris. He is smart, talented, and works hard at whatever project is put before him. There are few people I have come across who inspire me to be a better employee and person. Chris is one of those people. Vertis is lucky to have such a great person working on their team. I highly recommend Chris.", and "Chris is a great person to work with whether you are a coworker, client, or vendor. He is very professional in all of his interactions. He does an extremely good job of explaining complex software systems to end users. He is very creative when it comes to solving roadblocks that often come up with project work and the implementation of software."

Christopher Dubois's Current Company Details
ServiceNow

Servicenow

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Principal Success Architect
2225 Lawson Lane, Santa Clara, CA 95054, us
Website:
servicenow.com
Employees:
5
Christopher Dubois Work Experience Details
  • Servicenow
    Principal Success Architect
    Servicenow Nov 2023 - Present
    Santa Clara, Ca, Us
    Engage with customers to help them accelerate platform adoption and reach their business objectives
  • Sap
    Solution Architect - Training And Adoption
    Sap Jan 2021 - Nov 2023
    Walldorf, Bw, De
    Use my organizational change management background and experience with full implementation cycles with SAP to craft adoption solutions that support the rollout and customer success lifecycle.Expertise in scoping the organizational change management projects for customers.
  • Sap
    Change Management Program Leader
    Sap Oct 2019 - Jan 2021
    Walldorf, Bw, De
    Develop a change management framework and methodology that can be leveraged across the Customer First organizationPlan and implement programs necessary to execute the change management strategy, in alignment with field and customer priorities
  • Successfactors, An Sap Company
    Customer Engagement Executive
    Successfactors, An Sap Company Jul 2014 - Oct 2019
    Member of the The Cloud Customer Engagement team whose primary goal is to interface with each customer to develop and implement strategies that encourage adoption, customer success, and, ultimately, customer value.- Serve as the liaison for key teams within SAP throughout our relationship- Foster customer satisfaction, retention, value over time and referenceability- Ensure continuity, collaboration and long term engagement- Proactively drive customer value and adoption planning- Deliver Customer Relationship Reviews- Ensure executive alignment and measurement of success criteria
  • Successfactors, An Sap Company
    Lead, Platinum Customer Support Manager
    Successfactors, An Sap Company Nov 2012 - Jul 2014
    Client-facing role responsible for ongoing support/guidance, business strategy and transformation advice, and overall account portfolio management and oversight. Act as the client’s primary point of contact focusing on ongoing relationship-building and proactive account management activities, promoting overall customer satisfaction, product adoption and renewals.Main responsibilities include:- Resource for new Customer Support Managers by providing guidance with system knowledge and internal processes - Understanding each client's needs and how they can best utilize our software- Troubleshooting/resolving software issues- Helping clients prepare for their upcoming HCM cycles- Facilitating the interaction between the client and other internal resources- Developing a trusted relationship with key stakeholders and decision makers- Tracking and overseeing account activity
  • Successfactors, An Sap Company
    Platinum Customer Support Manager
    Successfactors, An Sap Company Mar 2011 - Nov 2012
    Client-facing role responsible for ongoing support/guidance, business strategy and transformation advice, and overall account portfolio management and oversight. Act as the client’s primary point of contact focusing on ongoing relationship-building and proactive account management activities, promoting overall customer satisfaction, product adoption and renewals.Main responsibilities include:- Understanding each client's needs and how they can best utilize our software- Troubleshooting/resolving software issues- Helping clients prepare for their upcoming HCM cycles- Facilitating the interaction between the client and other internal resources- Developing a trusted relationship with key stakeholders and decision makers- Tracking and overseeing account activity
  • Vertis Communications
    Client Support Engineer
    Vertis Communications Sep 2007 - Mar 2011
    Sussex, Wi, Us
    Act as seasoned consultant working with clients to understand their broad strategic initiatives, advise clients on advertising best practices and solutions, and manage the complete project plan to address the client’s needs.
  • Vertis Communications
    On-Site Vertis Communications Client Support Representative, Stop&Shop
    Vertis Communications May 2006 - Aug 2007
    Sussex, Wi, Us
    On-site project manager for software portion of account responsible for:- Implementing proprietary software solution- Liaison between Stop&Shop and Vertis development team for custom enhancements and testing- Crafting process flow documents for best use of proprietary software integration- Training key users on proprietary software
  • Vertis Communications
    Client Support Representative
    Vertis Communications Mar 2002 - Apr 2006
    Sussex, Wi, Us
    Lead Senior Client Support Representative responsible for:- Conducting on-site and Internet demonstrations for clients of proprietary software - Researching, compiling, and organizing information to provide custom strategic solutions for clients- Coordinating with development team on all customization- Project Manager on multiple software implementations - Assisting with development of Media Trainees and new Client Support Representatives
  • Vertis Communications
    Data Analyst
    Vertis Communications Aug 2001 - Mar 2002
    Sussex, Wi, Us
    - Implemented data in propriety database for client review- Researched media solicitation options for clients by interacting closely with newspapers using Atlas, GIS mapping software- Participated in Media Trainee program

Christopher Dubois Skills

Account Management Computer Software Training Client Presentation System Testing Xml Troubleshooting Critical Thinking Advertising Integration Software Deployment Databases Relation Management Management Training Technology Solutions Project Management Saas Digital Marketing Enterprise Software Business Process Software Development Salesforce.com Analytics Software Documentation Crm Customer Satisfaction Software Implementation Cloud Computing Customer Relationship Management

Christopher Dubois Education Details

  • University At Albany
    University At Albany
    Business Administration
  • Siena College
    Siena College
    Marketing And Management

Frequently Asked Questions about Christopher Dubois

What company does Christopher Dubois work for?

Christopher Dubois works for Servicenow

What is Christopher Dubois's role at the current company?

Christopher Dubois's current role is Principal Success Architect.

What is Christopher Dubois's email address?

Christopher Dubois's email address is cd****@****ors.com

What is Christopher Dubois's direct phone number?

Christopher Dubois's direct phone number is +165021*****

What schools did Christopher Dubois attend?

Christopher Dubois attended University At Albany, Siena College.

What skills is Christopher Dubois known for?

Christopher Dubois has skills like Account Management, Computer Software Training, Client Presentation, System Testing, Xml, Troubleshooting, Critical Thinking, Advertising, Integration, Software Deployment, Databases, Relation Management.

Who are Christopher Dubois's colleagues?

Christopher Dubois's colleagues are Loraine Mervelskemper, Shanmukha Vadama, Sasha Lal, Tim Lewis, Jonathan Chen, Dean Schweiger, Takayoshi Fukaya.

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