Christopher Duclos

Christopher Duclos Email and Phone Number

Content Designer @ Fanatics
Kirkland, WA, US
Christopher Duclos's Location
Seattle, Washington, United States, United States
Christopher Duclos's Contact Details
About Christopher Duclos

*** NOT looking for new opportunities ***Greetings! You can call me Chris! I am a career content strategist, UX writer and all-around pleasant co-worker to have around. With an affinity towards helping others and having meaningful collaborations, I believe in empowering users with affective and empowering content as a backbone to any product or service. Regardless of the industry.At a glance, you can expect the following:• A strong aptitude for writing, editing and publishing content that empowers users and strengthens the integrity of a product or service. I take the time to understand the intended audience. Whether it’s a consumer, b2b, internal or engineering. • An understanding (and preference) for applying UX methodologies. Namely, showing and not telling with multimedia, and breaking things down in content that even our Grandmothers would understand. Especially with more complicated concepts that need to be broken down into simple, easy to read adaptations.• Hosting meetings and training sessions with pizazz, humor, and interactivity. I’m a people person and enjoy talking!• Strategizing the most meaningful impact with content by leveraging user/consumer data. Not only pulling data but looking at data from different angles in order to tell a different story with content.Other stuff• Majored in Journalism at the University of Washington! The roles I have worked have been centered around help content strategy. I later earned a certificate in Content Strategy (also from UW) to help bolster my career aspirations moving forward. • I can be relied upon to code, if needed.• When not at work, I consider myself to be a large dork. Let’s talk about all things consumer electronics, sports, movies and video games. I am also a local musician that can be found on Spotify.

Christopher Duclos's Current Company Details
Fanatics

Fanatics

View
Content Designer
Kirkland, WA, US
Website:
fanaticsinc.com
Employees:
11331
Christopher Duclos Work Experience Details
  • Fanatics
    Content Designer
    Fanatics
    Kirkland, Wa, Us
  • Title Boxing Club
    Boxing Coach
    Title Boxing Club
    Seattle, Wa, Us
  • Holland America Line
    Sr Web Producer - Content Designer
    Holland America Line Oct 2022 - Present
    Seattle, Washington, Us
    - Utilize brand messaging, creative guidelines and business strategy to design, create and publish innovative and revenue-driving features.- Develop, define and publish interactive elements for Holland America digital experiences.- Observe and analyze website and mobile usage and creates positive user experiences based on quantitative and qualitative customer behavior and feedback.- Contribute to the vision, strategy, and execution of an interaction design that is aligned with brand, marketing and business objectives.- Provide innovative, customer-centric design and layout recommendations that contribute to an enhanced customer experience.- Develop web experiences that drive sales and conversion by assembling and publishing pages via AEM content management system templates, components and assets.- Collaborate with User Experience, Interaction Design, Content, and Product Owner team members when new or changed templates or components are needed.- Employ technical and design skills along with digital interaction knowledge to ensure effectiveness and consistency in digital experiences.- Ensure on time and on brand design and execution of marketing campaigns, communications, product merchandising and other time sensitive events.- Participate in regular optimization of HollandAmerica.com by responding to testing data and other analysis.- Maintain consistent brand design and functional experience by adhering to style and format guidelines and other digital standards.
  • Title Boxing Club
    Boxing Coach
    Title Boxing Club Aug 2023 - Present
    Overland Park, Ks, Us
    Instruct boxing classes (20-32 members per class session)Provide support for classesInstructing private boxing lessons for all skill levelsManage bookings of private sessionsAssist with membership sales in addition to front desk customer service
  • Snap Inc.
    Content Designer - Cms Specialist
    Snap Inc. May 2022 - Oct 2022
    Santa Monica, California, Us
    · Manage a request intake and to build web pages within the CMS systems (Highspot and Contentful)· Support cross-channel marketing efforts through minor editing of content and publishing across email, blog and web· Work cross-functionally with business, creative and technical teams· Maintain deep knowledge of the CMS capabilities, limitations, roadmap and processes· Coordinate with translation workflows to regionalize content for other languages and countries· Implement technical SEO best practices including content structure, tags and data cataloging· Adhere to the client's brand and content standards and guidelines· Implement web analytics tags and tracking· Help guide and onboard partners to our technical platforms and write technical documentation.
  • Facebook
    Content Designer
    Facebook Jan 2021 - Feb 2022
    • Review, update, and maintain Content Design Portal, the intranet source platform leveraged by all Content Designers at Facebook including: plan, write, edit, test and improve content via procedural help, interface language, product education, navigational nomenclature and other various content.• Apply UX principles to ensure content is readable, digestible, and inclusive of diverse learning styles while maintaining compliance and consistency with Facebook content standards.• Improve internal search results via Search Engine Optimization utilizing proprietary tools.• Propose and collaborate with various internal stakeholders (Product Owners, management, data analysts and other content providers) to strategize optimal organization and delivery for help documentation within the Content Design Portal.• Create contribution models and SOPs for content designers for guidance and organizational communication. • Perform user behavior audits analyzing page impressions (hits), search data, click behavior and user journeys. • Serve as SME and primary liaison with engineering to improve health of CMS tools and services for content deployment.• Provide support for implementation and adoption of new content. • Work with owners of related workstreams and owners of other documentation systems to align on content strategies.
  • Facebook
    Content Strategist
    Facebook Dec 2019 - Jan 2021
    Provide content strategy support and ownership of all content within Facebook’s CMS Help Center. With Facebook’s CMS being built within the company, an effective, empowering and user-friendly help center is required to assist users of all levels. This Help center averages 3k-5k visits weekly from content authors, editors and engineers.• Collaborate with CMS engineers on new implementations to ensure help center content is releases coincide with new CMS features and best practices.• Collaborate with engineers, product managers, data analyst to serve the user base with high quality help content.• Ensure content is compliant with ADA standards.• Participate in weekly “Content Flashes,” sessions for giving and receiving feedback on current projects with other content strategist designers within Facebook.• Announce implementations from engineering by promoting fixes and features to a wide audience (avg 800+ users) on a weekly basis. • Host monthly (101 and 201) training sessions on how to use Facebook’s CMS platform and provide continuous education on improvements and updates.
  • T-Mobile
    Technical Writer, Web Producer (Aem)
    T-Mobile Nov 2018 - Oct 2019
    Bellevue, Wa, Us
    • Applied UX writing methodologies to marketing and legal copy for a consumer audience.• Managed all incoming change requests for t-mobile.com web sites from business stakeholders and designers. • Managed workflow, met deadlines, and handled multiple jobs/projects simultaneously.• Facilitated all website requests to final production daily and via bi-weekly builds for required new development.• Worked on an outgoing team of fellow producers to ensure content deliverables were met on time with quality.• Operated on Agile project management methodology. • Wrote and edited how-to documentation for a repository of training documentation with personal writings on web tool usage, procedural overviews, etc. • Tools leveraged: Adobe Experience Manager, JIRA and Microsoft Office Suite.
  • Holland America Line
    Content Specialist/Web Producer (Aem)
    Holland America Line Oct 2017 - Oct 2018
    Seattle, Washington, Us
    • Assisted with a mass website migration. All marketing, image, booking assets were being moved to a more fully streamlined/digital website platform. This project included in-depth quality assessments, technical writing, asset/content management and other ad-hoc web program management operations as needed.• Following the successful launch of Hollandamerica.com in 4 locales, post-launch maintenance and editing were necessary to maintain quality and a healthy web experience for customers. This involved high levels of cross-team communication in addition to in-depth knowledge of the required web tools.• Made recommendations creatively/technically to drive process improvement and adoption of best practices. • Operated on a combination of Agile/Waterfall methodologies. Workflows operated on weekly sprints.• Tools leveraged: Adobe Experience Manager JIRA, and Microsoft Office Suite.
  • Microsoft
    Web Content Manager
    Microsoft May 2017 - Sep 2017
    Redmond, Washington, Us
    • Drove Imagine Cup’s online presence through its registration and content portal, https://imagine.microsoft.com.• Created and managed all of Imagine Cup’s competitions through the site’s infrastructure with a suite of in-house tools.• Implemented and managed competitions through the Imagine Cup site.• Updated and managed the content and articles on the Imagine Cup site.• Authored new content and edited existing content on the site.• Acted as the primary point of contact regarding Imagine Cup for Microsoft subsidiaries worldwide.• Worked with the development team to design and test new site features and site infrastructure.• Teamed with Marketing to effectively promote Imagine Cup competitions in social media and through student developer events.• Created effective graphics to promote competitions and articles for the Imagine Cup site/social media.• Managed Imagine Cup Youtube presence.• Worked with the Imagine Cup team and development team to develop new tools and processes.• Designed new features, created mockups, and ensured features were created as requested.
  • Microsoft
    Content Manager
    Microsoft Jul 2014 - May 2017
    Redmond, Washington, Us
    Authored, edited, validated and published a wide volume of Visual Knowledge Base content. Managed scripts, policies and procedures to ensure reliability, discoverability and ease of consumption by call center agents worldwide.• Took technical documentation from subject matter experts and wrote/edited content for all call center agents.• Managed internal intake process, ensuring worldwide agents owners knew how and when to provide consumers on day-to-day calls with optimal information and transparency.• Managed localization tools and procedures with Team Foundation Server (TFS).• Created and conducted surveys on ticketing processes among agents worldwide to determine user preferences to implement new processes on workflows. This resulted in a more efficient user experience for localization agents that reduced the turnaround time on content translations.• Published updates, alerts and new product content for the Microsoft call center agents around the world via Visual Knowledge Base articles (VKB).• Troubleshot/resolved internal bugs associated with day-to-day procedures; communicated updates; drove improvements; resolved incoming content requests.• Optimized knowledge base template layout to improve the flow of calls between agents and consumers.• Provided training on new process implementations to agents (remotely) around the world.• Trained agents in different offshore locations on new intake systems/procedures.• Analyzed usage reports to identify opportunities and communicated updates to Microsoft stakeholders.• Localized content worldwide to address issues globally.
  • Microsoft
    Web Developer
    Microsoft Feb 2014 - Jul 2014
    Redmond, Washington, Us
    • Developed and executed engagement plans to drive/maintained Microsoft’s reputation and consumer relationships on Answers.Microsoft.com. • Performed quality control of user-generated content: moderated abusive consumer behavior; authored community content. This also involved hunting trolls on the Microsoft Community forums.• Provided regular maintenance to the Microsoft Community website using HTML; made content changes to address user feedback.
  • Ballard News Tribune
    Sports Writer
    Ballard News Tribune Feb 2011 - Dec 2013
    Covering sports native to the city of Ballard, Washington. Also covers professional athletes with a local twist. Occasional article written that does not involve sports.http://www.ballardnewstribune.com/sportsAccomplishments- Improved coverage of Ballard High School sports- Scored interviews with Professional Athletes Adam Johansson (Sounders FC, 2012), and Golden Tate (Seattle Seahawks 2010 - 2013)
  • University Of Washington, Department Of Communication
    Content Strategy Intern
    University Of Washington, Department Of Communication Dec 2012 - Mar 2013
    Seattle, Wa, Us
    -Wrote stories on various events that have tie ins with the Department of Communication.-Wrote feature articles on distinguished Communication alumni.-Provided updates from the UW's Department of Communication through Facebook, Twitter, and Linkedin.
  • Google
    Visual Data Specialist
    Google Jan 2010 - May 2011
    Mountain View, Ca, Us
    • Aided in Google’s mission to organize the world’s information and making it universally accessible and useful. • Lead project operations for development and maintenance of customer facing country-level maps.• Mapping projects focus on creation of Google owned maps and maintenance of launched maps, can also include pilot projects for experimental features.• Development of country specific policy and protocols in conjunction with international mapping• Lead weekly meetings with Pod Leads to communicate changes in policy, give feedback, identify problem areas and assign action items.• Development and troubleshooting of mapping software

Christopher Duclos Skills

Editing Social Media Social Networking Facebook Public Speaking Wordpress Journalism Blogging Writing Customer Service Management Microsoft Office Powerpoint Humor Self Driven Newspapers Web Content Enjoy Challenges Newspaper Sales Food News Writing Event Planning Sports Writing Web Content Management Content Management Content Strategy Online Journalism Enjoy Working With People Video Games Microsoft Word Leadership Time Management Microsoft Excel Engaging Content Adobe Experience Manager

Christopher Duclos Education Details

  • University Of Washington
    University Of Washington
    Storytelling & Content Strategy
  • University Of Washington
    University Of Washington
    Music Performance
  • Central Washington University
    Central Washington University
    Bass

Frequently Asked Questions about Christopher Duclos

What company does Christopher Duclos work for?

Christopher Duclos works for Fanatics

What is Christopher Duclos's role at the current company?

Christopher Duclos's current role is Content Designer.

What is Christopher Duclos's email address?

Christopher Duclos's email address is cd****@****nap.com

What is Christopher Duclos's direct phone number?

Christopher Duclos's direct phone number is +120679*****

What schools did Christopher Duclos attend?

Christopher Duclos attended University Of Washington, University Of Washington, Central Washington University.

What are some of Christopher Duclos's interests?

Christopher Duclos has interest in Science And Technology, Education, Environment, Health.

What skills is Christopher Duclos known for?

Christopher Duclos has skills like Editing, Social Media, Social Networking, Facebook, Public Speaking, Wordpress, Journalism, Blogging, Writing, Customer Service, Management, Microsoft Office.

Who are Christopher Duclos's colleagues?

Christopher Duclos's colleagues are Nam Phạm, Javon Roddy, Erminda Flores, Stefan Baros, Marty Moran, Rene Cardenas, Jordan Sinderman.

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