Gradle is a top 20 open source project downloaded over 60 million times per month, the most widely used build system for Java, and the default build system for Google Android. Tens of thousands of developers at the fastest moving Fortune 500 and tech companies in the world including Google, Netflix, Microsoft, Salesforce, and major open source projects like the Apache Software Foundation trust Gradle's Develocity platform to accelerate developer productivity, by optimizing build and test cycles up to 95%. Winner CODIE "Most Innovative Tech Company 2023". I built the customer success org from the ground up-- building a team and foundation of scalable systems to maximize velocity through the customer journey.I have been at Gradle through 6x headcount growth, 10x revenue growth, led CS through 3x revenue growth, reduced GRR churn by half, and improved NRR by 40%, whilst maintaining excellent GRR and NRR levels.

Founded education nonprofit that connects students & early career professionals with people up the ladder in their target career path. Participants donate money to charity, in exchange they receive career consulting from extremely accomplished people in their field. Proceeds go to a charity decided upon by the consulting professional, with popular charities including St. Jude's, the World Wildlife Fund, and Habitat for Humanity.I built a working beta platform, leading a volunteer internship program of 6 student interns who were instrumental in building the concept. We sourced a few dozen volunteer Mentors to provide advice, from companies like Oracle, Adobe, Microsoft, and Zillow, including director, VP, and C-suite executives. We had 20 student clubs engaged in a test pool of roughly 2,000 students from which the concept was tested. Surprisingly, the concept resonated a lot stronger with consulting mentors (busy, important people) who wanted to give back, than with the students starting their careers. Most students were not clear enough on their goals yet to make good use of the resource, and quite apprehensive of any financial cost of making a donation (roughly $60) despite the concept of it being cheaper than a textbook. Pivoting towards early/mid-career professionals proved costly and unsustainable in marketing outreach, competing with well capitalized for-profit competitors (mostly offering specific HR-based resumé/interview help), versus the easier networking available within a school context in our test model. It was too large a departure from the original concept and didn't quite work as a non-profit model.

Founded SaaS platform to automatically send hand personalized mail directly to customers & prospects with a click from your CRM, just like email automation.I led a remote decentralized team of 5 people to create a working beta platform, developing the product through multiple pivots and iterations via feedback from discussions with companies like Avalara, Docusign, and Zillow. MailFly was a profitable small business, growing to 12 customers including Royalty Exchange, Suite America, and Carbon Lighthouse.The greater market opportunity we discovered, which we would have needed to pivoted into, was for pre and post-sales gifts. Unfortunately the space was heavily funded and a year ahead of us. We possessed no competitive advantage, and thus instead pivoted into a separate and very sustainable, but ultimately not scalable niche prior to closing the project.

Owned the customer lifecycle for all customers, leading Distelli sales and customer success through acquisition by Puppet Labs. Distelli was a Series A software deployment automation startup backed by a16z and founded by the 3rd engineer at AWS. Distelli visualizes & automates CI/CD from the command line through production-- cloud & language agnostic, with the ability to deploy to Docker containers or K8s clusters (very new at the time). I stepped up to absorb the responsibilities of the VP of Sales at their departure, as the key and only Sales/Success resource, partnered directly with the CEO. On the Sales side I conveyed Distelli's product vision to all prospective customers via demos, led POCs, closed deals, and managed renewals. On the Success side, I managed all customer success and support, conducting QBRs and health checks, triaging support to the appropriate engineering resource, owning renewal success, and growing customer adoption. I built the internal health and adoption metrics system to track SaaS customer success post-sales, and developed a separate methodology used to ensure the success of larger on-prem Enterprise customers. Additional hats: - With a small agile team, I collaborated directly with Engineering, Product, Marketing, and Design to develop Distelli's product offerings, presentation, and messaging. - At the loss of key marketing staff, I established a demand gen function that became the key pre-sales engagement channel.- Given the product was in early development, my work with customers was integral to shaping the feature roadmap. Accomplishments:- Grew logos 9x (946%), from 7 to 65 companies- Customers included Disney, Capital One, Docusign, Juniper, In-Q-Tel (the CIA's VC arm)- Reduced churn rate 67% (3x reduction) from 18% to 6% annual logo churn- Brokered partnerships with Github & Gitlab- Achieved 165% annual sales quota FY '16 I departed nearing acquisition by Puppet Labs in the summer of 2017.

Led the launch and growth of the Surfing section of Stohke's social media platform. Stohke is a niche social network for action sports. Users can create profiles to share personal action sports content (think GoPro videos), and brands can advertise to a highly targeted audience of action sports consumers (for instance tagging gear in images). I worked on Stohke part time in the evenings.I took over the surfing section of the site when it had only 7 athlete profiles, relaunching and growing it to be the largest section of the site. I created and executed an outreach campaign to athletes at the highest level of professional surfing, the World Surfing League and World Championship Tour. I onboarded & created profiles for pro surfers, in direct coordination with athletes, sponsors, and talent representation, as well as profiles for surf companies and brands interested in advertising on the platform. I developed and iterated a highly efficient foundational process that was the most effective at Stohke at accomplishing these objectives, growing Surfing from the weakest section of the platform and virtually zero presence, to the top performing section of the platform, including:- Over 25% of the entire World Surfing League (Top 1,000 surfers in the World) - 3 of the Top 10 ranked surfers in the World (2015 ranking)- 20+ popular surf brands like Churchill Fins (#1 rated surf fins)- Examples: 9x World Champion Mike Stewart & his company Science Boards, Jordy Smith (over 340k Facebook likes), Jamie O'Brien (920k Youtube subscribers)

Started tech career in the trenches in the heart of Silicon Valley. Worked with the VP of Sales (first salesperson from Salesforce.com) as one of the founding hires of the sales team to test and develop full cycle sales strategy. AeroFS was in the top 25% of startups out of Y-Combinator (as measured by YC's success metrics), the CEO was a partner at YC. I was there from Series A through Series B.AeroFS is an enterprise Dropbox-style filesharing system, deployed on an organization's infrastructure behind the firewall. AeroFS works via a decentralized mesh of nodes to eliminate central points of failure, sharding data across multiple machines. Think of it as it's own on-prem distributed private cloud comprised of every in-house server, where you can share files and collaborate via a Dropbox-like UI. Aimed at high security verticals like Finance who were cloud adverse at the time.Our two person team prospected daily to the C-suite at Fortune 500 companies. We did full cycle sales through closing deals and post sales support, & collaborated w/ the VP of sales on larger deals. We jointly managed outbound and inbound pipelines, worked on BD deals & partnerships, and managed account renewals and success. I brokered opportunities with organizations like Amazon, PRG, the FBI, & Citi Bank, and brought in AeroFS's largest customer, Toshiba, $1M ARR at full deployment.

Elysées Langues is a small private English language immersion school at the Champs-Elysées in Paris. It teaches a completely oral curriculum for French business executives (zero written materials or lesson plans allowed per the school's method). I taught an average of 4 two-hour lessons per day to small groups of 2-5 business executives, with a dynamic curriculum devised on the spot and tailored to the unique level and needs of those in each session.- Taught hundreds of students from big French powerhouse companies like Dassault (aerospace), Areva (nuclear energy), and BNP Paribas (banking)- Improvised curriculum tailored to interest & ability level we picked up about our students live in session- Traveled to HQs around Paris to teach specialized curriculum on-site for large corporate clients- Hosted English speaking café sessions at nearby cafés in Paris, and lunch sessions at nearby restaurants in Paris (3 courses with wine! :)- Specialized in "American" English, valued as one of only 2/30 teachers in the school who could teach American idioms and pronunciation- Offered CDI contract (permanent tenure), received by less than 1/3 of new instructors