Christopher Duff

Christopher Duff Email and Phone Number

Head of Property and Neighbourhoods @ Maryhill Housing
Glasgow, GB
Christopher Duff's Location
Greater Glasgow Area, United Kingdom
About Christopher Duff

Board Trustee at The Halliday Foundation. A thriving Scottish based charity. The aim: To alleviate homelessness and poverty in Glasgow & the West of Scotland. The Halliday FoundationOSCR Registered: SC049526.

Christopher Duff's Current Company Details
Maryhill Housing

Maryhill Housing

View
Head of Property and Neighbourhoods
Glasgow, GB
Website:
maryhill.org.uk
Employees:
36
Christopher Duff Work Experience Details
  • Maryhill Housing
    Head Of Property And Neighbourhoods
    Maryhill Housing
    Glasgow, Gb
  • Maryhill Housing
    Head Of Property
    Maryhill Housing Feb 2023 - Present
    Glasgow, Scotland, United Kingdom
    Driving excellence in property maintenance and landlord health & safety, overseeing responsive repairs and cyclical maintenance, and improvement programs, all with a strong focus on enhancing the customer experience. As an integral part of the Senior Management Team, I'm dedicated to shaping corporate strategy and advancing Maryhill Housing as a customer-centric, forward-thinking and sustainable organisation.
  • The Halliday Foundation
    Vice Chair
    The Halliday Foundation Sep 2018 - Present
    Glasgow, Scotland, United Kingdom
    Board Trustee in the role of Vice Chair at The Halliday Foundation. A thriving Scottish based charity: The aim, to alleviate homelessness and poverty in Glasgow & the West of Scotland. Supporting our most vulernable in society.www.thehallidayfoundation.org.uk
  • Cairn Housing Association
    Customer Experience Manager
    Cairn Housing Association Feb 2022 - Feb 2023
    Glasgow, Scotland, United Kingdom
    Driving Cairn Housing Association's exciting programme of transformation, which will move and shift our services from a reactive to a pre-emptive way of working and improve our customer journeys and experiences.
  • Maryhill Housing
    Customer Services Manager
    Maryhill Housing May 2019 - Mar 2022
    Glasgow, United Kingdom
    Leading the contractual management of the associations reactive repairs service, covering over 3,000 homes & 700+ factored owners. Management of our customer services teams to provide high quality housing and customer services.
  • Maryhill Housing
    Void Repairs Planner
    Maryhill Housing Jun 2017 - Apr 2019
    Glasgow, United Kingdom
    Managing the voids contract on behalf of the Association, ensuring it's effectively cliented.Coordinating property/housing teams alongside key contractors to quickly re-let void properties to minimise rent loss and deliver value-for-money (VFM) across the association.
  • Maryhill Housing
    Interim Customer Contact Team Leader
    Maryhill Housing Jun 2017 - Apr 2019
    Glasgow, United Kingdom
    Management of our Customer Contact Team to deliver high quality customer service through a variety of different channels, e.g telephone, face-to-face, online and written correspondence. Leading the team in providing support to a variety of departments across the association.
  • Maryhill Housing
    Supervisory Customer Contact Advisor
    Maryhill Housing Apr 2015 - Jul 2017
    Glasgow, United Kingdom
    To support the modern apprentice staff, equipping them with the skills and behaviours to develop into the role of 'Customer Advisor' at Maryhill Housing. Providing an excellent ‘one-stop shop’ service to customers that contact us by telephone with the aim to resolve at first point of contact. To raise orders for repairs and empty property refurbishment works. To survey customers to assess their satisfaction with the services they have received. To provide administrative support to the front line operational teams.
  • Hutchison 3G
    Customer Relations Specialist (Head Office)
    Hutchison 3G May 2014 - Apr 2015
    Glasgow, Scotland, United Kingdom
    Specialising in complaint resolution, preventing cases escalating to the Communications Ombudsman.
  • Telefónica Uk
    Customer Service Advisor
    Telefónica Uk 2008 - 2013
    Glasgow, Scotland, United Kingdom

Christopher Duff Skills

Customer Service Complaints Team Management Contract Management Customer Experience Supply Chain Operations Contact Centers Telecommunications Mobile Devices Customer Satisfaction Customer Retention Account Management Technical Support Retail Project Management Social Media Performance Management Budget Management Budget Monitoring Microsoft Word Microsoft Excel Microsoft Office Time Management Negotiation Dispute Resolution Team Leadership Problem Solving Management Communication Coaching Customer Returns Equality And Diversity Social Justice Allocations Communication Skills Listening To Customers Work In A Fast Paced Environment Evh Supervisor Qualified Nhf Schedule Of Rates Trained Gas Safety Antisocial Behaviour

Christopher Duff Education Details

  • Clydebank College
    Clydebank College
    Hnd Social Science
  • Knightswood Secondary School
    Knightswood Secondary School
    Secondary Education

Frequently Asked Questions about Christopher Duff

What company does Christopher Duff work for?

Christopher Duff works for Maryhill Housing

What is Christopher Duff's role at the current company?

Christopher Duff's current role is Head of Property and Neighbourhoods.

What schools did Christopher Duff attend?

Christopher Duff attended Clydebank College, Knightswood Secondary School.

What skills is Christopher Duff known for?

Christopher Duff has skills like Customer Service, Complaints, Team Management, Contract Management, Customer Experience, Supply Chain Operations, Contact Centers, Telecommunications, Mobile Devices, Customer Satisfaction, Customer Retention, Account Management.

Who are Christopher Duff's colleagues?

Christopher Duff's colleagues are Ashley Mcbirnie, Pamela Gibson, Rebecca Wilson, David Jamieson, Jaclyn Edmonds, Kirsty Gillespie, Greg Rodgers.

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