Christopher Duffner Email & Phone Number

Atlanta, Georgia, United States

Direct and support Sales Operations Managers who interface with large public and private Dealer groups. Primary responsibilities are to manage weekly and monthly Field team activities, initiatives and to meet sales and customer satisfaction goals.

Atlanta, Georgia, United States

As National Remarketing Sales Manager, responsible for developing and leading a national sales team, implementation of targeted wholesale and dealer bonus programs, management of MBUSA off-lease inventory, select remarketing channels and the online vehicle remarketing platform.

Greater Atlanta Area

Appointed to lead MBUSA Pre-Owned Operations to further diversify skills and reverse a negative sales trend. Led collaborative development and implementation of sales initiatives which have resulted in record sales and profit contribution for MBUSA and Retailers. Primary role responsibilities include oversight of Pre-Owned/Certified Pre-Owned sales initiatives, market support programs, analytics, marketing and the development of Pre-Owned staff.

Lead Corporate Fleet team towards the attainment of all Fleet sales targets while ensuring full support is delivered to Customers, Retailers and Regional Field offices. Duties require managing multi functional staff by: developing sales planning and providing direction, meeting directly with select customers, development and delivery of sales events, management of administrative support function which encompasses incentive processing/payment/resolution and direct customer support via online capability and call center. Core responsibility is staff development.

Northeast Region

Manage market teams within a region to achieve market performance target objectives. Responsible to develop and communicate sales and aftersales goals and procedures for each market team manager and dealership. Recommend and oversee implementation of regional sales, aftersales, franchise, marketing and CSI tactical plans to achieve and support market and regional targets.

Northeast Region

Continuous development of the dealer network to achieve full sales potential and to ensure a world-class customer experience. Assisted in re-launch of the smart brand in the US market with responsibility for all aspects of retail sales, dealer representation and operations, and customer satisfaction. Gained valuable insight to the premium luxury market and key dealer operations by working closely with prominent, large-volume, Mercedes-Benz retailers.

Selected by Penske Automotive executive management to contribute to an elite team that established and developed an automotive distribution network. Dealer Network was comprised of prominent dealer groups throughout the US which sold and serviced the smart brand. Was one of three selected by MBUSA to transition with the brand when it was acquired by Daimler Vehicle Innovations USA.

Career which included increased responsibilities, promotions, and top performance evaluations in multiple markets and corporate headquarters. Developed and managed teams consistently and led Sales, Marketing, and Operational functions. Led corporate, contract, and vendor team in a complete redesign of Chrysler’s Dealer Process and Customer Satisfaction initiative.Management/LeadershipRegional Field Operations Manager, 2007-2008Senior Dealer Operations Manager, 2003-2005, NYField Operations Manager, 1999 - 2002, MISales and Service District Manager, 1989-1997, PAMarketingRegional Retail Marketing Manager, 2005-2007, NYRetail Marketing Manager, 2002-2003, MIProject/Process ManagementQuality Initiative Project Manager, 1998-1999, MIProcess Specialist, 1997-1998, MI

Mba, Marketing

3.5 GPA

Bs, Finance