Christopher Dunham Email & Phone Number

Operates a variety of manual, battery, and electrical housekeeping equipment to perform cleaning operations throughout the facility. Handles chemicals and materials associated with cleaning. Cleans a variety of surfaces (such as walls, floors, windows, ceilings, vents, carpet, tile, patient care equipment, beds, chairs andtables) in clinical and non-clinical environments (such as patient rooms, offices, conference rooms, break rooms andhalls). Prepares linen for use and place on patient care equipment, removes and properly contains soiled linen and transports linen throughout the facility. Removes, transports and disposes of regular, biohazard, sharps, chemotherapy, and other waste products within and throughout the healthcare environment from origination point to disposal location.

Running the Front End (Cashiers, Head Cashiers, Courtesy Clerks) and watching over Receiving, scan (tags) and Administrative Coordinator, including ordering, personnel, scheduling, communication with store and regional management, working directly with venders and educating, as well as overall store management. Stocked and restocked inventory when shipments were received. Wrote order supply requests to replenish merchandise. Completed weekly schedules according to payroll policies. Addressed and corrected sales staff communication issues in a tactful and effective manner. Trained staff to deliver outstanding customer service. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed a series of management training sessions (Sprouts Academy).Accomplishments Reduced back room inventory and increased sales to 1st in the region and 8th in the company with less purchased products to meet desired margins and received max bonuses for my store.

Consistently give feedback on performance and effective behaviors. Assigned employees to specific duties to best meet the needs of the store. Examine merchandise to verify that it is correctly priced and displayed. Count cash drawers and make bank deposits. Generate repeat business through exceptional customer service.Accomplishments Originally brought on as a Shift Supervisor B, then was promoted to Shift Supervisor A (Operations Manager) within a year. Training and developing 4 Shift Supervisor Trainee's with 1 promoted to Store Manager during 4 1/2 years. Mycustomer service score results were 6 points above target YTD.

Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives and procedures, conferring with store manager and staff member as necessary. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Preform sales work, such as greeting and assisting customers, stocking shelves, or taking inventory. Determine staffing requirements, and interview, hire and train new employees or oversee the processes. Hiring and firing, creating work schedules, serving customers, completing sales transactions and bookkeeping. Enforce safety, health and security rules.Accomplishments Originally brought on as a Department Manager, then was promoted to Operations Manager within a year. Received Certificate of Achievement for WD Expert Status at WD university (Western Digital University). Received Certificate of Achievement for WD Professional Status at WD university (Western Digital University). Recognized as a WD Certified Sales Expert (Western Digital University). Certified product knowledge and sales expertise as a Microsoft Retail Sales Associate for Windows 8 by Microsoft Retail Accreditation Program.

Consistently maintained accurate numbers on inventory. Executed planograms and displays throughout the entire store. Displayed the appropriate signage for products and sales promotions. Responsible for all associates and their duties involved in the stocking department.Accomplishments Originally brought on as a cashier, then was promoted 4 times up to Presentation Manager within a year. 97% and higher in-stock position result. 76% average score for the year in our customer satisfaction surveys. On management team that achieved Store of Excellence due to perfect numbers and customer service scores. Multiple successful inventories. Executed loss prevention shrink awareness program & achieved a 1.39% shrink for 2010. District Presentation Manager Trainer and District Forklift Certification Trainer.

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