Christopher Dunlap Email & Phone Number

Campbell, Ca, Us

Work proactively with priority customers to ensure their ChargePoint support programs and delivered successfully. Own the support relationship with the customer, in partnership with the rest of the account team. Responsible for Customer satisfaction, creating promoters, and loyal customers willing to purchase additional services.- Onboard customers to their support programs- Develop a trusted advisor relationship with customer stakeholders- Represent the voice of the customer within ChargePoint- Report on account health, internally and externally- Produce presentation material/reports and perform routine reviews of support program delivery wirh the customer- Communicate account status and concerns to senior leadership within ChargePoint- Monitor support case progress to ensure all support SLAs are met- Intervene proactively by raising internal support escalations if an SLA is at risk- Serve as a customer advocate, handling support escalations received from the customer by working with internal teams- Track support metrics, driving necessary improvements inside the organization when metrics are not met

Campbell, Ca, Us

•Act as a liaison between the Support staff and Account Managers, Operations and Engineering to maintain highly collaborative, solution-oriented programs•Respond to escalated issues and interact with various groups, including Engineering, Quality and Operations to resolve•Manage and coordinate a group of related projects having high risk and complexity in order to maximize benefits and control parameters•Participate in the review of failures and provide feedback to prevent future occurrences•Provide project management coordination and support for technology and new project deployments•Operationalize program workflows and processes in accordance with program policies, deliverables, and KPIs

Campbell, Ca, Us

Noida, Uttar Pradesh, In

Provide technical support to business partners and authorized vendors while adhering to state Service Level Agreements- Troubleshoot basic Windows and Network issues using remote tools- Maintain individual KPIs and group SLAs- Maintain a high degree of customer service for all support queries and adhere to all service management principles- Primary monitoring and escalation point for identification, troubleshooting, and resolution of events impacting client production environments

Support critical business services by managing transactions and inventory while ensuring customers receive high-level experiences. Reduced delivery times by optimizing and planning routes. Corrected issues that preempted incorrect hardware deliveries.

Oversee store functions, process sales transactions, and support customers by answering inquiries. Verify store is properly maintained and products are displayed efficiently.  Manage up to 90 transactions per day. Optimize customer experiences by analyzing trends and selecting equipment best-fit for users.

Completed comprehensive testing protocols to deliver feedback on pre-production vehicle features, potential issues, and performance.  Organized team of 20 for special projects. Planned travel arrangements for projects up to 500 miles away

Seattle, Wa, Us

Managed trailer docking process to guarantee safety for employees. Created delivery estimates for customers. Managed in upwards of 50 unique trailers during peak shifts. Recognized for warehouse record of processing 600,000 packages in one shift.

Inactive, Page, Us

Prepared meals, safeguarded work area cleanliness, and managed inventory stock. Contributed to store being ranked #1 in the Michigan area. Optimized inventory management processes to keep up with demand as business peaked.

Wilmington, Delaware, Us

Successfully fixed a wide range of defective hardware including desktops, laptops, and televisions while ensuring client satisfaction. Corrected hardware issues on commercial computers and point of sales equipment. Achieved Dell and Sony Smart TV repair certifications during tenure.