Christopher Dunlap Email & Phone Number

Bellevue, WA, US

Sherman Oaks, California, US

Launched effective onboarding program with 96% new hire satisfaction, using webinars and e-learning.Managed Google Sites wiki for global access to micro-learning videos for employees and managers.Developed e-learning modules for internal training and manager growth.Customized external leadership workshops to match organizational requirements.

Los Angeles, California, US

Established "NuORDER University" with Skilljar and Articulate.Attained 83% customer onboarding participation in the inaugural year.Revamped and managed NuORDER Knowledge Base through Zendesk.Collaborated with Product, Marketing, and Account Management teams to update customer-help resources and deliver pertinent training webinars and e-learning.Integrated.

Berlin, Berlin, DE

Utilized blended delivery methods (Onsite, LMS, Hands-on, Webinar) and Adult Learning principles for an effective customer onboarding program.Developed a highly rated internal employee onboarding program.Oversaw a Learning Management System (LMS) for internal and external education, along with an internal wiki (Confluence) and a client-facing knowledge.

Burlington, MA, US

Developed comprehensive user Learning Guides for internal software covering areas like Front Line Customer Service, Workforce Management, Reporting, and more.Implemented a global training program across the United States, Europe, and Asia-Pacific regions to enhance operational performance. Standardizing training and skill improvement across operational.

Create end-to-end user Learning Guides for proprietary software (Front Line Customer Service; Workforce Management; Reporting; etc). Maintain and distribute curriculum for internal learning as well as for the benefit of clients and global vendor partners. Conduct internal management training for proprietary software and processes.Continue the.

Provide consultation and support services in instructional design, strategies, assessment, technology, and distributed learning for instructional development projects. Understanding, improving, and applying methods of instruction to bring desired changes in learner knowledge and skills working against assertive deadlines.Coordinate instructional design.

Traveling trainer responsible for adapting and developing client training material for use in global chat centers.Develop scripting and best practices for companies in the Telecommunications, retail, and banking verticals

Customer service and sales representative using proprietary chat software to support customers on Sprint.comSubject matter expert supporting team members, sharing best practices, and leading focus groups.