Christopher Durham Email & Phone Number

Princeton, NJ, US

Princeton, NJ, US

• Responsible for IT support for video surveillance, access control, and other life safety and security applications, including daily support and system improvements.
• Provided 24/7 technical support to ensure maximum uptime, ensuring compliance with University standards and industry best practices.
• Managed 3rd party vendor applications, including middleware, SSL certificates, server access, database integrations, and storage allocation, ensuring maximum uptime.
• Provided server-level administration for production and test environments, including performance monitoring, alerts, firewall rules, system configurations, and access.
• Reviewed vulnerability scans, firewall rules, and system access to ensure compliance with university standards, remediated critical OS, middleware, application, and firmware vulnerabilities and applied patches.
• Designed and tested system architecture, including virtual servers, databases, centralized storage, and integrations for new and existing 3rd party applications.

Jersey City, NJ, US

Jersey City, NJ, US

• Developed back-end calendar integration tool for Google Calendar utilizing python, and linux tools.
• Assisting in students preparation for the CompTIA A+ Certificate Exam.
• Worked with students on various networking topics, operating systems, troubleshooting methodology.
• Providing on-site technical support to the classroom and the offices utilizing a variety of hardware and software products.
• Installing, maintaining and troubleshooting network, server and workstation problems to resolution.
• Prepared and administered the IE200: Designing, Implementing and Troubleshooting Windows and Cisco Networks for advanced level students graduating from the program.

Lawrenceville, New Jersey, US

Led 6 seat team of contracted engineers software development processes and facilitated successful agile development cycle for honoring SOW's.Implemented development best practices, and procedural structures for contracted team success.Wrote technical documentation for various processes within the department including development standards and process.

Lawrenceville, New Jersey, US

Developed internal case management tool to allow for optimal work load tracking with Python and Salesforce API. (PKaser).Developed automated business processes using Python to manipulate customer data for ingestion into MySQL.Wrote technical documentation for various business systems used in production within Confluence.Conversed with multiple project.

Princeton, NJ, US

• Built and maintained computers by installing, updating/upgrading software along with replacing hardware as needed.
• Maintained an extremely high level of customer satisfaction with a combination of technical skill and exceptional customer service to over 3,000+ active users.
• Accurately diagnosed and problem-solved system, hardware, and software problems, documenting as needed.
• Provided user training and continual support of software, hardware, applications, and related programs such as but not limited to Microsoft Office Suite, Microsoft Dynamics Nav, Kronos, OnBase by Hyland,Fuze, Windows.
• Headed the successful transition and integration project from Windows 7 to Windows 10 for business critical departments such as but not limited to Human Resources, Accounts Payable, Billing,Marketing/Graphic Design.
• Created detailed and accurate tickets using information provided by clients with FreshDesk ticketing system.

Halethorpe, MD, US

• Met or exceeded performance levels and maintained superior audit averages by reducing time-to-resolution by 92% on average.
• Successfully eliminated 60% of dispatch errors by implementing effective communication processes for over 15-20 couriers in a complex and fast-paced environment.
• Supported operations for 35+ states with-in the northeast, southeast, and central region.

• Trained newly hired personnel on Company SOP’s boosting overall employee moral by 80%.
• Adhere to DOT, company,traffic safety and transport protocols.
• Prioritized effective strategies to adhere to strict timelines while managing competing demands

Internetwork Engineering, Information Technology

Bachelor'S Degree, Music Performance, General