• Responsible for IT support for video surveillance, access control, and other life safety and security applications, including daily support and system improvements.• Provided 24/7 technical support to ensure maximum uptime, ensuring compliance with University standards and industry best practices.• Managed 3rd party vendor applications, including middleware, SSL certificates, server access, database integrations, and storage allocation, ensuring maximum uptime.• Provided server-level administration for production and test environments, including performance monitoring, alerts, firewall rules, system configurations, and access.• Reviewed vulnerability scans, firewall rules, and system access to ensure compliance with university standards, remediated critical OS, middleware, application, and firmware vulnerabilities and applied patches.• Designed and tested system architecture, including virtual servers, databases, centralized storage, and integrations for new and existing 3rd party applications.• Planned, and led technical upgrades, new deployments, and enhancements for applications, including University initiatives to consolidate multiple video monitoring systems to Milestone Systems VMS Solution.• Provided technical direction and management to third-party integrators, vendors, and consultants, and worked closely with the Office of Information Technology to leverage shared services.• Collaborated with business owners and end-users to understand their needs and translate them into reliable technical specifications and solutions.• Mitigated technical challenges using modern tools and methods, including PowerShell ,Python and AI.• Created and delivered technical documentation and workflows, including documented processes, procedures, and systems.• Provided input on policies and standards related to the use of computing resources, overall strategy, design, implementation, and operational aspects of security systems.

• Developed back-end calendar integration tool for Google Calendar utilizing python, and linux tools.• Assisting in students preparation for the CompTIA A+ Certificate Exam. • Worked with students on various networking topics, operating systems, troubleshooting methodology. • Providing on-site technical support to the classroom and the offices utilizing a variety of hardware and software products. • Installing, maintaining and troubleshooting network, server and workstation problems to resolution. • Prepared and administered the IE200: Designing, Implementing and Troubleshooting Windows and Cisco Networks for advanced level students graduating from the program.

Led 6 seat team of contracted engineers software development processes and facilitated successful agile development cycle for honoring SOW's.Implemented development best practices, and procedural structures for contracted team success.Wrote technical documentation for various processes within the department including development standards and process improvements.Served as primary engineer for billable code change requests within a fast pace agile development environment.Analyzed, designed, developed and tested data wrangling solutions to support customer processing of large data sets into core application.Successfully debugged multiple time-sensitive processing issues for top tier clients.Maintained and supported code release cycles and changes for internal case management tool (PKaser) leveraging GitHub for version control.Development of data mapping and logic to extract data from client files using proprietary XML libraries. Used python to write custom reports and perform data manipulation through SQL scripts.

Developed internal case management tool to allow for optimal work load tracking with Python and Salesforce API. (PKaser).Developed automated business processes using Python to manipulate customer data for ingestion into MySQL.Wrote technical documentation for various business systems used in production within Confluence.Conversed with multiple project managers and business analysts to solidify software requirements to extend core application functionality.Worked as primary engineer on various integration projects using python and Quadient Products.Designing customer bill templates to meet client requirements using Quadient Inspire Designer.Wrote Groovy & Java scripts to parse and apply business logic to customer data.

• Built and maintained computers by installing, updating/upgrading software along with replacing hardware as needed. • Maintained an extremely high level of customer satisfaction with a combination of technical skill and exceptional customer service to over 3,000+ active users. • Accurately diagnosed and problem-solved system, hardware, and software problems, documenting as needed. • Provided user training and continual support of software, hardware, applications, and related programs such as but not limited to Microsoft Office Suite, Microsoft Dynamics Nav, Kronos, OnBase by Hyland,Fuze, Windows 7/10, Dell/Lenovo Hardware, Hp/Konica/Canon Network Printers. • Headed the successful transition and integration project from Windows 7 to Windows 10 for business critical departments such as but not limited to Human Resources, Accounts Payable, Billing,Marketing/Graphic Design. • Created detailed and accurate tickets using information provided by clients with FreshDesk ticketing system. • Managed and created Active Directory accounts, network shares, and printing services. • Responsible for applying security updates and patches to desktops, and laptops. • Utilized Network +, TCP/IP, VLAN's, Remote Access, DHCP, and DNS networking fundamentals to resolve issues in a timely manner with a Cisco Meraki Infrastructure. • Worked hand in hand with IT Director, Senior IT Manager, Senior Network Administrator on various departmental projects. • Utilized Powershell Automation to assist with O365 accounts, password resets, VPN profile creations, application Installations, network printers, CA certificate imports, office suite activation's. • Developed internal network monitoring system using Python and Linux Tools.

•Met or exceeded performance levels and maintained superior audit averages by reducing time-to-resolution by 92% on average. •Successfully eliminated 60% of dispatch errors by implementing effective communication processes for over 15-20 couriers in a complex and fast-paced environment.•Supported operations for 35+ states with-in the northeast, southeast, and central region.

• Trained newly hired personnel on Company SOP’s boosting overall employee moral by 80%.• Adhere to DOT, company,traffic safety and transport protocols.• Prioritized effective strategies to adhere to strict timelines while managing competing demands