Broadcom DX UIM AdministratorBroadcom DX APM On-Premise and SaaS AdministratorBroadcom DX Application Experience Analytics AdministratorBroadcom ASM AdministratorBroadcom BlazeMeter Runscope API MonitoringBroadcom DX NetOps/Spectrum AdministratorSplunk AdministratorDriving effective monitoring awareness and strategies across business units, designing monitoring solutions, implementing, testing and validating, and performing continual service improvement initiatives to meet availability and performance needs.

CA UIM AdministratorCA APM AdministratorCA Application Experience Analytics AdministratorCA ASM AdministratorSplunk Administrator

Continual focus on service improvement and customer experience by driving down incident response times, reducing mean time to repair, through the application and use of infrastructure and application performance monitoring tools in the Network Operations Center. Drove adoption of APM monitoring within the application development teams and QA to increase visibility of performance issues and exceptions to drive down incidents before application deployment to production. Managed the expansion and rollout project of Splunk to additional business units for increased log file visibility at various layers of technology. Continually work with business units to identify monitoring needs, establish an implementation plan, administer the configurations and software deployment, assist with creation of appropriate reports and dashboards through training and experience of new users. Management of Splunk adoption helped to increase log file visibility, drove improvements to log file content, and increased our ability to drive down mean time to repair.Managed the provisioning, installation, testing, user acceptance, training and rollout of UserReplay on-premise software system. Work with devops, business users and operations teams to analyze, update and test continual changes in conjunction with application updates. Manage the creation, review and testing of new and existing events. Manage the day to day administrative tasks within UserReplay. Managed installation and configuration of infrastructure monitoring and reporting of CMS audit compliance requirements for our Medicare division. Created and maintained audit policies and procedures as well as performed required monthly audits including yearly audit reviews.Riverbed AppInternalsXpert Administrator (APM)CA Spectrum AdministratorCA UIM AdministratorCA Infrastructure Manager/Performance ManagementCA eHealth AdministratorSolarWinds AdministratorSplunk AdministratorUserReplay AdministratorCA APM Administrator

Designed and built the foundations for a proper monitoring infrastructure through the adoption of appropriate processes and process changes. Improved the process of on-boarding new services by raising the awareness to establish monitoring requirements and implementing the appropriate monitoring tools before services reach production. This allowed us to establish baselines throughout the various stages of the application lifecycle as well as identify performance incidents early.Actively identified application exceptions and performance issues to drive continual service improvements through feedback to appropriate application development teams and engineering minimizing impact to the customer. In order to reach this level it required a focus on improving processes to identify incidents through events, detecting problems, leading problem management meetings to identify action items to drive identification of root cause, and managing the change order tracking and follow-up to assess final resolution and service improvements.Established event monitoring of various technologies such as Cisco, AIX, RHEL, and 3rd party appliances in addition to Windows Servers. Integrating events from Wily/APM, eHealth, Mainframe, Hitachi SAN, and 3rd party management tools such as AlertSite/InSite into a central event management console to increase the ability to correlate events. Established new relationships with various departments and individuals within the hardware, web server, network, DBA's, application development, and business unit teams to identify the monitoring needs of the enterprise.CA Infrastructure Management/Performance Center AdministratorCA Spectrum AdministratorCA eHealth AdministratorCA Virtual Assurance Infrastructure Manager AdministratorCA APM Administrator

Worked alongside sales reps to provide technical expertise before and after the sale. Managed multiple simultaneous sales projects and performed the installation/upgrades of Cisco networks, WAN telecommunications circuits, servers, and Cisco/Polycom VoIP systems up to and through final go-live. Provided follow-up technical expertise and training to customers as needed maintaining relationships. Responsible for a regional area covering AL, GA, TN, MS.

Level IIII phone support.Knowledge Base administrator.Associate training.

Level I phone support.

Copier and Fax sales in Birmingham, AL area.

Technical sales support and field service of copiers and fax machines. Specialized in sales staff training, pre-sales technical support, demo's, and training to customers, technical expertise and training after the sale. Provided maintenance service of copier/fax machines as staff needs dictated.Responsible for regional area covering VT, NH.