Christopher Duval Email & Phone Number

United States

Seattle, Washington, United States

Seattle, Washington, United States

Primary duties include reviewing a call site program, preparing analyses, and making recommendations for implementing process improvements in the following areas: resource management, program measures, staffing placement and workplans / schedules. Prepared complete fiscal year analysis of staffing trends, phone statistics, and program improvement.

Seattle, Washington, United States

Responsible for leading a team consisting of Telephone Systems Analysts, a Functional Coordinator/Computer Assistant, a Functional Training Coordinator, and a Management Program Analyst (Technical Advisor). Responsible for oversight and involvement in development of program planning a call site under the Fresno Campus Directorship; this included.

Seattle, Washington, United States

Primary duties included reviewing call center program processes, preparing analyses, and making recommendations for implementing process improvements in the following areas: adherence to schedule, effectively using resources, meeting program objectives and measures, optimum utilization of personnel and equipment, etc. Utilized knowledge of call center.

Seattle, Washington, United States

Primary duties included troubleshooting computer issues, moving/replacing computer equipment, basic setup of systems, and tracking/analysts of computer issues and their impact on the IRS - Seattle call center program. Utilized strong communication skills to effectively and diplomatically interact with internal and external customers related to.

Seattle, Washington, United States

Responsible for collecting delinquent taxes and return from taxpayers throughout the Seattle, WA - King County area. Demonstrated ability to coordinate and collaborate with internal and external stakeholders in the delivery of customer service via telephones, correspondence, and electronic media. Utilized knowledge of inventory delivery processes.

Seattle, Washington, United States

Planned work, set and adjusted short-term priorities and tracked schedules/work for 14 Collection Representatives (CRs). Evaluated work performance of subordinates and made recommendations for outstanding performance recognition and/or disciplinary action. Utilized strong knowledge of management techniques, methods, theories, principles, and labor.

Seattle, Washington, United States

Responsible for answering technical questions and reviewing account work of a team of Collection Representatives (CRs). Resolutions for taxpayer issues determined based upon analysis, understanding of collection regulations, and following technical procedures. Strong verbal and written communication skills utilized to deliver employee feedback to.

Seattle, Washington, United States

Responsible for answering incoming phone calls from taxpayers involving delinquent tax accounts. Worked with customers (taxpayers) to assess their needs, identify issues for resolution and implementing solutions. Utilized exceptional communication skills to effectively analyze account database and research skill to interpret collection regulations and.