Christopher Dwarika Email & Phone Number

Toronto, On, Ca

Markham, On

Contributes to the delivery of quality software products by assisting with the planning, design, implementation, execution and maintenance of test cases, test processes and procedures and scripts.Participate in document walkthrough/inspection to determinate and create user stories with solution consultants.Create and execute Test Cases by consulting with UI Specification, Use Cases with Microsoft Test Manager.Creating & maintaining Test Plans and Test Cases in MS Visual Studio… Show more Contributes to the delivery of quality software products by assisting with the planning, design, implementation, execution and maintenance of test cases, test processes and procedures and scripts.Participate in document walkthrough/inspection to determinate and create user stories with solution consultants.Create and execute Test Cases by consulting with UI Specification, Use Cases with Microsoft Test Manager.Creating & maintaining Test Plans and Test Cases in MS Visual Studio for web-based applications.Manual testing using associated testing tools (MS Test Manager, Team Foundation Server).Performed Automated Keyword Driven Test using Visual Studio Enterprise by running test data with Selenium from an MS Excel spreadsheet.Create MS SQL queries to obtain and validate testing data.Using SharePoint related to the document, list and content management.K2 PlatformSeptember 2018: Perform back end data testing on ODS (operational data store) project. Using SSIS ETL to extract Oracle source data to SQL Server then using IBM Lift CLI to extract the data from SQL Server to IBM DB2 Cloud. Show less

Markham, Ontario

• Created detailed Test Cases for full requirement coverage/traceability• Executed Test Cases to validate correct functionality of the application • Documented defects in Connect Wise, Rational Test Manager, MS Access and evaluate priority of defect based on overall application functionality • Improved the documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices• Managed defects… Show more • Created detailed Test Cases for full requirement coverage/traceability• Executed Test Cases to validate correct functionality of the application • Documented defects in Connect Wise, Rational Test Manager, MS Access and evaluate priority of defect based on overall application functionality • Improved the documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices• Managed defects process of fixes, reopened, and closed tickets, attended defect assessment meetings as necessary • Effectively communicated with the development team, quickly gaining their respect and becoming a valued, “go-to” team member on challenging test cases• Demonstrated excellent teamwork and collaboration skills throughout all stages of the SDLC • Used Microsoft SQL server to create test queries to verify the accuracy of back-end data, test cases, including validating stored procedure, jobs and triggers • Managed and perform set up and maintenance of the application testing for support and quality assurance in a Microsoft Windows Server, Web and applications servers and SQL environments• Lead and managed the testing activities for the Electronic Fund Transfer, Work Management and Payroll Management projects that was delivered on time and within budget ,meeting client acceptance• Coordinated and supported user acceptance testing resulting in faster project deliverables • Maintained and resolved environment configuration issues for the support and QA teams• Provided second level support and escalations from business analysts Show less

• First Line Support - Provided various support services for the company’s software applications, including problem analysis and resolution• Answered and logged support calls via phone calls or emails, time on task and resolutions in CRM• Ensured client requests are resolved within Service Level Agreement times for the priority given to the client service ticket• Replicated and analyzed client issues and provided resolution or detailed suggestions for each service… Show more • First Line Support - Provided various support services for the company’s software applications, including problem analysis and resolution• Answered and logged support calls via phone calls or emails, time on task and resolutions in CRM• Ensured client requests are resolved within Service Level Agreement times for the priority given to the client service ticket• Replicated and analyzed client issues and provided resolution or detailed suggestions for each service ticket• Assigned proper priority, call type, product and product version for all support requests assign Support request to the appropriate person if required. Liaise with clients and other staff to resolve client issues • Communicated with clients on the status of tickets especially tickets that had gone over the SLA agreement, to better serve them in relation to their support requests• Handled between 10-25 daily support calls in a fast-paced queue of support for inquiries and requests• Trained end-users by means of verbal personal instruction and specially designed documentation Show less

Software Quality Assurance, Honours

Testing Principles and Methodologies, Writing Testable Requirements, Selecting and Implementing Software Testing Tools, Managing.

Diploma, Micro-Computer Programming

Diploma, Electronic Technician