Provide global network support and planning for an enterprise level company specializing in BPO (business process outsourcing).Note: Primarily using Cisco equipment with a mix of Fortinet and Juniper.Skills:-Design, manage and maintain:--enterprise level network and data centers with 1,000+ network devices and 10,000+ endpoints--enterprise wireless networks--branch sites with users ranging from 30-1,000+--network security using firewalls--connection between data centers and branch offices over corporate MPLS networks and VPN tunnels--connections between internal network and client networks using MPLS and VPN-Understand current routing protocols, including EIGRP, OSPF, BGP-Troubleshoot using optimal troubleshooting methods to ensure any issues are resolved in a timely manner-Provide detailed documentation of network designs-Ability to read and capture packets on a live network (very familiar with Wireshark)-TACAS, RADIUS and LDAP integration for AAA security on the networkResponsibilities:-Assist other teams with networking related concerns, including but not limited to voice QoS, local vlan maintenance, new server deployments-Provide leadership to new and less experienced team members-Work with vendors in selecting products to meet the needs of the network as it grows-Review and support network changes through change management tools-Integrate connections with client networks via MPLS or IPsec VPN-Manage remote user VPN connections into the network for 500+ users-Work with global network team to ensure optimal network connections over multiple geographies-Ensure network meets all customer requested security standards including but not limited to PCI, HIPAA, ISO-Work on call rotation to ensure 24/7 network operations-Troubleshoot issues as they arise and provide root cause analysis with suggestions for preventing future issues

Provide network support for an enterprise level company specializing in BPO (business process outsourcing). All networking related support for North American operations primarily using Cisco equipment with a mix of Fortinet and Brocade.Skills and ResponsibilitiesManage and maintain enterprise level network and data centers with 200+ network devices and 1,000+ endpointsManage and maintain enterprise wireless networksManage and maintain branch sites with users ranging from 30-500+Manage and maintain network security using firewallsManage and maintain connection between data centers and branch offices over corporate MPLS networks and VPN tunnelsAbility to read and capture packets on a live networkTACAS, RADIUS and LDAP integration for AAA security on the networkAssist other teams with networking related concerns, including but not limited to voice QoS, local vlan maintenance, new server deployments.Work on call rotation to ensure 24/7 network operations

Provide technical support (Troubleshooting, Configuration assistance, etc.) for Cisco small business networking.Case Management - Provide beginning to end support for customer ticketsTechnical Support - Resolve wide range of networking issues by following networking standard practicesPre-Sales Assistance - Recommend products to meet customer requirements by having a full understanding of Cisco product lineAs a Subject Matter Expert I also provide the following-Leadership - Guide other engineers in correct process and resolving issuesTraining - Learn new products and train others on new features and functionsProblem Resolution - Use tools and experience to assist in resolving issues

I owned and operated my own computer repair business, dealing mostly with contract work for national IT service vendors as well as local residential PC repair work.