*Working cross functionally to provide operational excellence to Google Cloud’s training and certification programs based on ISO 17024 and NCCA standards.*Maintain close working relationship with learning technologies teams to source, select, onboard and manage technology partners providing cutting edge exam delivery and proctoring services.*Manage exam delivery vendors, negotiate contracts, secure budget and maintain financials.*Scale user support with offshore vendors while developing KB articles and support tools for both Google Cloud and EDU certification exams.*POC for support consultations and escalations.*Curate and manage the Google Cloud Certification Perks Webstore for certified individuals.*Manage web patrol vendor to curb the leakage of confidential exam content.*Enforce exam terms and conditions and communicate instances of misconduct and penalties to those who violate exam terms.*Increase certification exam attempts through collaboration with Partner Program Managers and special events (ex. Google Cloud NEXT, Google Cloud Onboard summits).*Provide planning and logistical support to Google Cloud events with a training and certification presence.*Supervise the localization of exam content and exam platform UI.

* Coordinate the operations of the Fiber Learning Lab, an industry-leading training program to grow the fiber optic workforce.* Manage the logistics of delivering a pilot training program in two Fiber markets for 200+ students.* Arranging all facilities requirements, session lead schedules, security requirements, legal agreements and classroom material needs.* Assist with the research and vetting of 50+ training pilot partners and various markets.* Work closely with teammates and partners drafting appropriate communications and recruitment strategies. (Surpassed recruitment target in one pilot city by 89%. / Surpassed total enrollment target by 25%.)* Assist curriculum strategists and instructional designers with production process, program review and quality assurance. (70 videos / 50 learning concepts)* Act as a session lead, coach and mentor for pilot participants and demonstrate concepts relevant to the fiber optic installer role.* Draft strategies for the scaling of student support services and program delivery.* Forum mentor and project reviewer for the pilot of the Fiber Optic Installer Nanodegree. (225 students enrolled. / 179 active students. / 29 students completed all 5 projects and graduated.)* Pilot received an overall satisfaction score from students of 4.75 / 5.0.

* Administer Partner University - the Google for Work learning management system (LMS).* Support users daily through a variety of channels (SFDC, email, phone, hangout) to ensure an amazing user experience. * Collaborate with various stakeholders to create, publish and manage the schedule of instructor-led events and webinars around the world.* Work with multiple teams and Google systems to schedule and confirm all facilities, materials, infrastructure, etc. needed for training events.* Determine standards, terminology, and processes including updating and managing the automated processes and communication templates.* Run consumption and feedback reports.* Act as the primary point of contact for students for course registration and attendance.

● Managed the operations of Backroads’ European logistics hub serving over 8400 guests, 150+ trip leaders and 500+ trip departures in Europe (2012 figures).● Strategized the most efficient use of Backroads’ resources.● Communicated needs and risks to other departments, managers and executives in Europe and the US. ● Conducted weekly meetings to assess workload, staffing and resource needs.● Point of contact for special projects and new initiatives. Ex. Coordinated the 2012 introduction of $1M performance bike fleet, including specifications, needs, inventory, international delivery, timing, and distribution. ● Responsible for calendaring all logistics activity at European headquarters and informing stakeholders. ● Managed a fleet of over 70 vehicles, 35 trailers and 1400+ bicycles in Backroads’ European operations. ● Maintained detailed inventories in order to properly budget, source and purchase goods in a timely manner.● Sourced vendors, negotiated contract terms, developed and maintained subcontractor relations. ● Managed and motivated a team of employees with diverse cultural backgrounds. ● Spearheaded a complex forecast and international distribution plan of limited inventory to meet guest needs.● Decreased unit load time by 50% by improving procedures and creating efficiencies with existing resources. ● Drafted job descriptions, posted openings, screened and interviewed candidates.● Assisted with hiring and training of new leaders and training content.● Developed company-wide policies, procedures and best practices concerning conduct, transportation, and equipment handling.● Provided support to trip leaders and responded to their needs on a daily basis - processing 250+ quality reports per season.● Scrutinized invoices and negotiated discounts – saving over $20k in vehicle maintenance in 2008.● Ensured the efficient flow of equipment and staff at European warehouse and offices by working with HR and scheduling teams.

● Developed over 50 TDF itineraries serving 900+ guests.● Responsible for research, content, event planning, route planning, and transportation logistics.● Drafted marketing communications including web page content and guest literature.● Organized the collaborations between various teams: sales; marketing; scheduling, HR, and logistics.

● Facilitated extraordinary experiences for groups of up to 26 people.● Assisted with the design and logistics of 20+ biking trips in various regions to maximize guest experience.● Acted as liaison and cultural ambassador.● Led over 50 trips in France, Scotland, and New Zealand.● Always prepared to anticipate, trouble shoot, and solve challenging problems.● Designed & presented daily seminars teaching our guests regional history, culture and geography.

● Worked closely with the Trip Development Coordinators to own and manage 41 different itineraries in Provence.● Responsible for maintaining and improving the quality of trips and relations with subcontractors in Provence; contributing to a 47% increase in guests and 85% increase in departures between 2003-05.

Monitored fee collection process and prepared fee applications; civil trial and hearing preparation; utilized on-line legal research tools; prepared case correspondence and memoranda; managed individual cases and complex litigation; document control and production; preparation, filing and service of pleadings.

Casework spanned a variety of tasks relating to civil litigation; case management; trial preparation; document control; client interviews; and court research.