Reception and Communication:- Front-office support, greeting and assisting an average of 20 visitors weekly, ensuring a welcoming environment.Data Management:- Leveraged Excel skills to analyze and manage data for over 200 individuals.- Updated 100+ contacts in Constant Contact- Integrated 10+ forms from Formstack into Constant ContactWebsite Management:- Fix links and add content to websites- Work on the Office of Innovative Education and Partnership website at FGCU- Review websites under supervisor's guidanceWeb Scraping- Conducted web scraping tasks using Python (requests, and BeautifulSoup) generating 150+ leads.

Operating System Installation and Server Management:• Conducted clean installations of Windows operating systems.• Managed servers, including Hyper-V VM creation.Networking:• Deployed a test web server using IIS Server.• Configured Ubiquiti UniFi Switches (ACL lists to block traffic).• Utilized network diagnostic tools.Hardware Installation and Troubleshooting:• Upgraded server hardware• Assisted in fiber optic cable installation.

IT Support:• Provided Level 1 support and networking assistance to a user base of around 100 individuals. • Managed user accounts using Active Directory Chromebook Management and Support:• Identified and repaired issues on 100+ Chromebooks, including screen damage, battery malfunction, touchpad, and keyboard faults. • Utilized Google Admin to manage an inventory of over 400 Chromebooks. Relationship Building and Collaboration: • Effectively established positive relationships with teachers, contributing to a collaborative and supportive work environment