• Assist in the migration of several servers from a Windows Server 2003 environment over to Windows Server 2008.• Diagnose and repair hardware and software faults on PCs, laptops, printers and servers.• Ensure new computers comply with Council guidelines, roll-out along with other hardware.• Manage and maintain user access rights across the network.• Follow-up helpdesk tickets/calls within the helpdesk management system and escalate or close as required.• Create forms for use within the council and by the public.• Schedule and check that system-wide backups are being completed daily.• Monitor the anti-virus and data protection status of the network and disable infected machines where necessary.• Provide software/technical support to Councilors and staff.• Attend call-outs throughout ODC sites.

Responsibilities and duties:• Opening the premises to the public.• Count tills and floats at the beginning and end of each shift.• Train new members of staff.• Serve customers food and drink.• Ensure that fridges are adequately stocked each evening.• Allocate each member of staff to a till to avoid congestion.• Deal with customer complaints and suggestions.