Exclusively manage technical support for all 64 counties of Colorado State Judicial videoconferencing network.Provide white glove customer service for State Supreme Court justices and executives through on-site visits, trainings, email, phone, and other UC platforms.Coordinate end-to-end problem resolution regarding systems, networks, and hardware between judicial clients and outside vendors.Developed project timeline and executed statewide upgrade of Poly video infrastructure.Monitor and track usage data and provide monthly analytics on videoconferencing activity; maintain daily log of client interactions.

• Planned, staffed, and executed innovative projects up to $150,000 in value• Managed online retail store grossing $80,000 per month in sales; accountable for all development, operations, and quality control procedures• Analyzed and managed product testing and eBay listing processes; facilitated continuous improvement through standardization of testing and listing methods and incorporation of new technology• Coordinated development process for design and implementation of automated eBay listing software, boosting productivity by 75%• Trained all incoming employees for two departments; created training manual for new hires; conducted phone interviews for job applicants• Coordinated team achievement of top rated seller status through rigorous customer service standards, saving over $80,000 annually in associated discounts

• Managed hub operations for a team of 10 employees and 10 loading docks; trained and retrained employees, facilitated daily team meetings, collaborated with other supervisors for labor distribution• Coordinated hub logistics using five computer monitoring and controlling systems with 11 different displays to ensure ideal workflow• Maintained quality control in a fast-paced atmosphere through ongoing employee training, evaluation, and recognition• Reduced costs by decreasing excess labor hours and maintaining low turnover rates

• Assisted with training of new associates• Operated 10 lines of incoming calls for all departments• Provided customer service by assisting customers on the sales floor• Assisted security against property theft