Christopher Eggers Email & Phone Number

Greater Milwaukee Area

• Manage the United Vacations and Island Wide sales process by coordinating inputs from multiple teams, holding teams accountable for assigned deadlines, and ensuring all components are complete and in place for the launch of the sale. Act as the liaison between executive account managers and internal teams including revenue management, relationship management, and marketing.• Manage all aspects of the affiliate website program for Funjet Vacations, United Vacations, and Blue Sky Vacations. Overhauled the process from the ground up, increasing sales 25% in 3 years resulting in a current revenue of $5 million annually.• Provide input and support for the pricing, marketing, and implementation teams through a variety of weekly and ad-hoc requests.• Monitor multiple email boxes, distribution lists, and the brand operations phone queue to resolve elevated customer service issues, web and marketing errors, and pricing/financial compensation issues for customers.

Greater Milwaukee Area

• Supported and maintained key account relationships through face-to-face agent interactions and personalized customer service (dedicated email box, dedicated phone queue, elevated response times).• Provided pricing and inclusions for new group travel requests. Supported travel agents throughout the group travel process from booking to final accounting.• Negotiated and maintained rates, inclusions, and inventory with hotel suppliers for group travel.

Greater Milwaukee Area

• Worked with account managers and hotel suppliers to ensure accurate and complete information was provided to the marketing, data implementation, and web content teams.• Interpreted and formatted hotel supplier contracts and promotions to a La Macchia Enterprises compatible format.• Collaborated with account managers to maintain strong hotel supplier relationships in order to efficiently resolve pricing, customer service, and other hotel supplier issues.

Greater Milwaukee Area

• Provided customer service, conflict resolution, and maintained relationships with suppliers.• Worked with hotel representatives to manage and update inventory levels.• Compiled, organized, and distributed travel sales data for trend analysis.

Greater Milwaukee Area

• Assisted travel agents and clients with vacation bookings and system problems.• Replied to e-mail issues and questions for Funjet Vacations.• Assisted in the training of new employees.

Greater Milwaukee Area

• Increased sales by 20 percent through direct brand representation and personal managerial contact.• Established and maintained company displays, promotions, and products throughout Milwaukee area Sam's Club stores.