Christopher Elane Email & Phone Number

Virginia Beach, Va, Us

Norfolk, Virginia Area

-Responsibilities include meeting with customers at a setting of the insured/claimant's choosing, evaluating vehicle damages whilst writing a fair and just estimate, keeping the customer informed on their vehicle repair status,and acting as a liaison between the body shop and the customer.- Inspected and assessed vehicle damages ranging from minor cosmetic damage to structural frame damage caused by accidents, hurricanes, floods and other natural disasters- Acted as a representative of AIC as the main point of contact throughout the claims repair process, which utilized extensive customer service experience as well as being able to exhibit organizational and efficiency skills.- Operated an AIC fleet vehicle to different site locations which included a daily four-six hour commute to the body shop in adjacent cities- Negotiated daily with the body shop in regards to part prices, labor rates, and repair settlements- Issued check payments to the customer directly, or to the body shop as dictated by the estimating software.- Utilized auto insurance industry standard estimating software and vendors such as CCC, Valuescope, I-CAR, and SP2.

Virginia Beach, Virginia

- Job responsibilities include evaluating and auditing subrogation demands from adverse auto insurance companies as well as reviewing Diminished Value requests on eligibility.- Utilized customer service skills in challenging situations, typically with exacerbated callers upset with Diminished Value denials.- Communicated constantly with CSRs (claim service representatives) as well as liability adjusters, and attorneys in regards to auto damage processes, thus eliminating any friction points between the departments.- Experience using auto damage estimating software such as CCC, Valuescope, Audit Express as well as web-based software such as ATLAS, and ADTAR.- Expressed extreme attention to detail in reviewing subrogation demands for areas for reduction, unnecessary repairs, and payment discrepancies.- Participated in a pilot program that utilized field auto damage adjusters as specialized internal adjusters to handle in-house claim requests for the sole purpose of Diminished Value, which would then be implemented as a permanent department within the company.- Acted as a subject matter expert on claims liability process vs. auto damage claims due to previous experience as a liability claims adjuster.- Holds estimating licenses in Pennsylvania and Delaware which allows the ability to estimate auto damage in Delaware, District of Columbia, North Carolina, Maryland, Virginia, and West Virginia.

Hampton, Virginia

- Responsibilities include meeting with customers in an auto body shop setting, evaluating vehicle damages whilst writing a fair and just estimate, keeping the customer informed on their vehicle repair status,and acting as a liaison between the body shop and the customer.- Attended an extensive 12-week training program which included a 4 week training session in the GEICO training center in Ashburn, VA.- Acted as a representative of GEICO as the main point of contact throughout the claims repair process, which utilized extensive customer service experience as well as being able to exhibit organizational and efficiency skills.- Inspected and assessed vehicle damages ranging from minor cosmetic damage to structural frame damage caused by accidents, hurricanes, floods and other natural disasters- Operated a GEICO fleet vehicle to different site locations which included a daily two hour commute to the body shop in adjacent cities- Negotiated daily with the body shop in regards to part prices, labor rates, and repair settlements- Issued check payments to the customer directly, or to the body shop as dictated by the estimating software.- Utilized auto insurance industry standard estimating software and vendors such as CCC, Valuescope, I-CAR, and SP2.- Attended I-CAR classes to remain educated on latest repair processes as well as the technology utilized in auto repair shops.

Virginia Beach, Virginia

- Responsibilities include being a first contact for members involved in an accident, assessing liability, escalating injury claims, explaining policy, coverage, and reviewing documents sent by customer, attorneys,adverse insurance carriers, and medical providers.- Provided telephonic assistance to customers in regards to accident reporting, being able to assess liability to determine who is liable for insured damages, provide coverage information, explanations of benefits, and vehicle repair scheduling.- Ability to express empathy to insureds and claimants alike in situations that are not favorable to said party.- Exerted excellent customer service skills in being able to clearly communicate liability, coverages, vehicle repairs, and general coverage questions presented by all parties involved.- Demonstrated organizational skills in managing a queue based work flow, as well as assisting other CSRs in their job duties if requested by management- Utilized web based applications such as ATARU, and ATLAS- Acquired North Carolina Claims liability license in order to handle North Carolina claims- Participated in Pilot Programs used within the company to help improve overall claims reporting efficiency.

Virginia Beach, Virginia

-Job responsibilities included providing Medicaid member assistance, which consisted of benefit explanations, medical referrals and PCP assignments. Also provided medical provider assistance in reviewing claim denials, verifying member benefits, and eligibility.- Provided responsive and professional customer service to providers regarding status of medical claims- Utilized resources and navigated systems efficiently to verify member eligibility and provide verification of benefits- Assisted members and providers in navigating through the website to utilize self-help tools- Worked with management and team members on identifying process improvements.