• Completed the CompTIA Security+ boot camp and am preparing for the certification exam. The training provides knowledge and skills required to assess the security posture of an enterprise environment and recommend and implement appropriate security solutions. • Performed security upgrades on my house which includes physical controls; doors, door locks, security cameras and technical controls; AV, phishing, content filtering, ransomware, anti keylogger, firewall, cloud scanning protection, OS Upgrade, data backup, WIFI WPA2-PSK (AES) security, better passwords, etc.• Researched, selected, and installed a solar backup electrical system with custom DIY portable solar panel carts which are powering this word processer application and all house power.

Manage conveyers to ensure reliable operation, safety, mentor associates, remove damaged packages, categorize exceptions for reinduction to lines, stow products to assigned locations with Zebra scanner.

• Within the last year, lost both of my parents to illnesses. Traveled to their property out of state and prepared it for the real estate market and sold it.• Researched, searched, procured, improved, and moved into a house locally.

Madison Dearborn Partners purchased MoneyGram in 2022 which resulted in layoffs.Anti-Virus AdminResearched, selected, configured, deployed, a migration from McAfee EPO on-premises to Palo Alto Cortex Cloud on remote Windows clients.Researched, selected, configured, deployed Windows 10 Defender Antivirus, Firewall and Windows Update on remote clients.Monitored and analyzed security events, created incidents, cataloged artifacts and evidence, remediated threats, worked with vendors to tune for false positives and automate responses to security threats.Created and documented escalation processes and procedures for security threats. Reported findings to other teams and management.Mentored backup Admins on best security practices and incident escalation procedures.Workspace One MDM AdminPerformed MDM Management, Product Development, Application Governance, Reporting and Alerting on platforms. Performed Windows 10 Management.Created Jira Stories for changes in settings, configurations, applications and created Testing procedures for Quality Assurance. Assisted Product Development in an Agile environment. Performed Access management for MDM Platforms.Kaseya Certified MDM AdminWindows ManagementCreated Network Whitelists for MDM, Anti-Virus, and endpoint communication.Executed project business case, design, migration, implementation, and management of Cloud project.Saved the company over $800,000 by bringing an externally managed MDM internal.Bomgar/Remote Trust AdminAligned Remote Support of Windows, Android and IOS platforms to Bomgar for products to remain PCI compliant. Researched Bomgar Chat features coordinated technology and enabled Production roll out. Implemented GeoFluent translation with Bomgar Chat to reduce support costs and customer friction and increase sales worldwide. Planned a Bomgar migration from on premise to Cloud project.

Created and tested AirWatch organizational group structures for global deployments of 50,000 + Android devices. Performed development and testing of AirWatch restrictions, required applications, pass-code, bookmark, black list and white list application groups and profiles for deploying specific android models.Supported the software application team with deployment of therapy applications to mobile devices enrolled in AirWatch environments.Performed Android device staging and enrollment to custom AirWatch environments relating to specific therapies.Provided level 3 support for the AirWatch environments and devices to users.Performed Medtronic AirWatch Console 8.4.2 and 9.0.1 administration.Training:VMware AirWatch Enterprise Mobility:Configure and Deploy Integrated SolutionsHosts: Robert Thompson and Ivan Ramirez07/07/16 - 07/08/16AT&T Cisco Jasper SIM Console09/21/16

Performed International end user technical support to office and remote personnel via voice and Lync to ensure prompt restoration of service on a variety of services, systems, and applications.Performed AD New Hire Creation and Termination. Performed Cisco Call Manager IP Phone and Cisco Unity Voice Mail New Hire Creation and TerminationEnabled the transition of the SOC department to Poland by providing service coverage, performing priority tasks as needed and mentoring and training new SOC technicians.Created incidents and managed escalations to resolution.Performed Network Monitoring to troubleshoot circuits and network devices with PRTG and Netflow analysis. Created Verizon Node Down tickets to restore service. Server 2012 R2, 2008 R2, 2003 user account creation and password resets.Systems used included: BMC Remedy Force ticketing, Salesforce, VMware Horizon Client – VDI, SCCM, FM200 Fire Suppression System, McAfee Encryption, Mobile Pass token, Cisco Anyconnect, Airwatch, etc.

Remote technical support of Medtronic employees nationally and internationally. InrfaEnterprise GRS used for ticketing service calls and knowledge base searches. Active Directory used for researching issues and adding application profiles for deployment of software using SCCM 2007 & 2012.Identity and Access Management used for account status, password unlocks and resets. EZMAC and SNAFU remote control software used for performing support. Get Folder Permissions website used for confirming Folder rights to determine escalation of rights requests. Web Admin used for determining status of Exchange accounts. Citrix Support for user login, session and application issues. Lync, Cisco IP Phone, Jabber and Webex support provided. SSL and Juniper Junos Pulse VPN support performed. VNC client connectivity support performed. Sharepoint level 1 support provided. Medtronic application and web software support performed. Internet Explorer 8 - 11 and Google Chrome support provided. Performed Office 2010, Outlook, Lync and Exchange troubleshooting. Windows 7, 8, XP, Mac OSX support provided. Performed Dell Data Protection – DDP Encryption troubleshoot and repair. Android, iPad, iPhone, and Blackberry Airwatch email, apps and wifi support performed.

Configured Manage Engine Desktop Central version 7 to Deploy Cisco ANYConnect, Cisco CSA, WinZip 16.0 and Odyssey software to an acquired company in Califonia to enable Trusted Network status with United Health Group. Performed Deployment configuration, targeting and reporting to attain deployment goals. Logged onto a jump server (Virtual Desktop) remote desktop services on Windows Server 2008 via RDC. Once on the jump server, accessed the client network and supported users. Accessed and supported other jump servers via RDO (Remote Desktop Organizer). Provided Email Migration support from Lotus Notes 8.5 to Outlook 2010 in an acquired company which included in office and VPN users nationally. Oriented and trained new users on the Outlook 2010 software. Supported the Quest PST migration tool which transferred mail older than 90 days from Lotus Notes 8.5 to a PST file that was then loaded into the Outlook 2010 mail environment. Supported the migration of user contacts into the Outlook 2010 environment. Other technologies employed included: Salesforce 13 for Help Desk ticketing, Webex Remote Control, Teamviewer and Bomgar Remote Control to support users on Windows 7 Enterprise and Windows XP Pro.

Remote support of United Health Group employees nationally utilizing Altiris Deployment Web Console, HP Service Manager and Bomgar support tools. Supported, mentored and trained users deployed to Office 2010 from Office 2003 and Office 2007 in office or on VPN. Administered Active Directory user rights. Performed data recovery of all user data including Outlook and Lotus Notes. Imaged with Windows 7 and XP OS and configured user applications. Used Universal Knowledge Site and documented new procedures to support users. Utilized Cisco IP Phone, Outlook 2010 and Cisco Unified Personal Communicator 8.5.5 to communicate with users.

Upgraded Operating Systems from Windows 2000 to Windows XP and deployed PCs within Delta Airlines operations at the MSP airport. Use of System Migration Manager - extracts and injects User Profiles, Sharepoint spreadsheets, Citrix Xen App - Desktop Fusion, Radia Software Manager, Active Directory and Planview to perform upgrades. Performed File and Email backups and reloads to upgraded laptop and desktop PCs. Aquired a Yellow Secured Area SIDA badge from airport security.

Help Desk Remote Support provided with Citrix Go To Assist & Dameware NT Utilities Mini Remote Control. Performed OS and applications support which included a remote manufacturing facility and off-site workers. Performed Operating System Installations and Support with Windows XP Pro 32 bit & 64 bit, Windows 7 Pro 32 bit, 64 bit & XP Mode. Researched, recommended, configured and deployed Laptops and PCs for specific requirements. Migrated user data and email PST files.Installed Applications and provided Applications Support including: Office XP, Office 2003, Office 2007, Office 2010, Citrix MetaFrame & XenApp Published Desktop, Global Shop, Solid Works, Filemaker, ACT 2010 & 11, Macola, Crystal Reports 10, etc.Worked with Software vendors to deploy service packs, upgrades and add features. Researched, tested and deployed custom use software packages. Created user profiles in Windows XP and Windows 7. Created desktop and laptop hardware configurations and produced images. Configured and supported network printers. Setup Droid mobile phones for users.Administered network with Windows NT, Windows 2000, Windows Server 2003, Exchange 2003, Citrix MetaFrame, Citrix XenApp and NetApp NAS servers.Created and managed Active Directory user accounts and network rights. Documented system procedures. Trained and oriented new system users. Performed server backups and restores with Backup Exec and NetApp and assisted vendor systems installation.Administered complete system for two weeks while senior administrator was on vacation. Provided primary technical support for 200 engineers and other users at Minnesota Wire.

Installed, configured and networked PCs, printers and various data capture devices for multiple Wells Fargo Bank locations throughout Minnesota.

Performed a hardware refresh project at Cummins Power Generation in Fridley, MN representing IBM. Over 1200 workstations, laptops and desktops were replaced with IBM equipment with Windows 7 Enterprise installed. Professionally interacted with all levels of employees from technical, executive and production. Staged, installed, and troubleshooted systems.