As a Senior Quality Assurance Analyst at Nationwide, I apply my 18+ years of experience and expertise in commercial insurance underwriting to perform quality reviews, mentor new hires, and identify and implement underwriting improvements. I have led and partnered on several projects and initiatives that enhanced the quality control processes and standards for all lines of business on three different platforms.I am passionate about coaching and developing associates by providing relevant, applicable feedback and facilitating phone reviews. I have also supported training for new hire and cross-training classes, as well as collaborated on the Cognizant transition process. I am a dedicated and dependable insurance professional who prioritizes projects to generate high-level results and collaborates with colleagues to boost performance.