Christopher Elliott, M.Ed. Email & Phone Number

Phoenix, Arizona, United States

United States

​Provide real-time support (chat) to other representatives. Being a brand ambassador. Repair the brand for our escalated customers. ​Support with leadership functions including OC&C review & approval, Equipment Orders, Promotion Fallout, Update/Resend Terms and Conditions, etc.​Answering customer calls and actively listening to identify their issues. Building customer relationships, earning their loyalty and trust. Troubleshooting problems and resolving a range of customer issues from the device to billing to service concerns. Generating excitement for new solutions and products that can enhance their experience. Provide out-of-the-box solutions for complex account and billing issues. Create follow-up appointments for resolving a customer's issue. ​Transfer lines of service to new and existing accounts.

Phoenix, Arizona

Trained and developed new and existing customer support agents to respond to customer inquiries from Rider, Driver, Eaters, Restaurants, and Couriers. Maintained a positive and upbeat attitude and was an advocate for Uber. Learning & Development Specialists are the first people new agents see when they start their first day of training. It's imperative that we make training exciting and enjoyable. Created and updated training curricula for multiple lines of business. Communicated with stakeholders and identified gaps in training. Stakeholders included Team Leads, Managers, Senior Managers, and Site operations. Trained phone support for handling reports including sensitive and urgent issues such as auto accidents, verbal altercations, physical assaults, and sexual assaults. Remained an SME by solving support contacts and making phone calls for sensitive issues. Attended Headquarters COE sessions in San Francisco, assisting product team engineers in identifying driver support issues.

Phoenix, Arizona Area

Trained in multiple LOBS to efficiently handle all user inquiries via Twitter and Facebook while maintaining company-wide SLAs and world-class support during Uber's North America peak hours Served as a first touch responder to all Uber Eats support inquiries for multiple regional markets Cross-functional collaboration with employees and stakeholders from our various markets to procure policy information that isn't readily available Worked with Tech bug specialists to troubleshoot and problem solve Uber Eats app and Uber Eats website issues

Phoenix, Arizona

Wrote the Acceptance Test Procedures for the tests that are performed on the products. Wrote Acceptance Test Reports, which include the data and results from the test.

Provided legendary service while creating custom and gourmet beverages in a fast-paced environment

managed staff development and quality control related to opening and closing dutiesQuality Assurance Standards Audit (QASA) Leader for training and maintaining heath and facility standardsTake-out/Expediter Lead; Placed numerous take-out orders accurately and timely over the phone and in person Provided excellent and consistent customer service for both dine in and take-out patrons Excelled in a team oriented environment with a diverse restaurant staff. Exhibited a strong ability to adapt to the changing demands of the restaurant by providing support in filling service trays and delivering food to tables

Spearheaded voluntary team-lead practice and conditioning activities after school daily for a 12 man team Presented with the Joe Selleh Award for good character, sportsmanship, leadership and success

Performed the duties of a Starbucks barista; opened and closed the kiosk and trained new personnelAchieved Safeway excellence standards by assisting customers while maintaining shelves and aisle cleanlinessDemonstrated initiative by assisting elderly and disabled patrons in bagging orders and loading items in their vehicle

Master Of Education - Med, Adult And Continuing Education And Teaching

B.S, Technical Communications

Undergraduate; Degree, Technical Communications

Technical Communications, General Studies

Dual Enrollment with High School Curriculum, 12 credits

High School Diploma, General Studies

Activities and Societies: Tennis Team