Christopher Emrich Email & Phone Number

Durham, Nc

In a call center / research environment, provided customer support and technical liasion to enterprise class customers (Fortune 500) and smaller IT infrastructures by triaging and gathering customer environmental data to troubleshoot cases. Duties consisted of assisting customers with configuration issues with NetApp software products designed to monitor and report on their existing NAS/SAN environments and also assisted with troubleshooting hardware and software issues with NetApp filers in customer environments. Was assigned to the OnCommand vertical (with a secondary of Data Protection) to assist with various installation and configuration issues with multiple OnCommand products.

Winston-Salem, Nc

Member of the helpdesk team in support of the Epic EMR conversion. Duties included taking calls for various issues to include password resets/unlocks (for a variety of systems), granting admin rights, email support, and software installs. This team administered Baptist Hospital primarily, Lexington Hospital and associated clinics and offices as overflow. Performed hands on support on weekend shift and would alternate duties between taking support calls and working trouble tickets directly on the floor in patient and clinic areas.

Winston Salem, Nc

As a member of the Afterhours Support Team (8pm to 6am), supported clients on multiple lines of business utilizing proprietary corporate software packages and off the shelf software as well. Assisted users with software/hardware configuration and connectivity issues to corporate network working remotely via VPN and on premises. Additionally, supported overseas employees utilizing VMWare/Citrix and VPN to corporate PC’s as well as internal departments that are staffed 24/7.

Mcas New River, Jacksonville, Nc

Performed as network administrator at Squadron (100+ users) and Group levels (1000+ users). Responsible for day to day operations and maintenance of server and network. Performed routine backup / restore operations and other system tasks to ensure healthy and efficient operation of server and desktop equipment and software.

Jacksonville, North Carolina Area

SSBI (Single Scope Background Investigation) dated 1991-08-19, Top Secret/SCI Security Clearance Performed duties as an intelligence analyst at squadron level for HML/A-167, MAG-26. In addition, was responsible for clearance and access for key squadron personnel requiring appropriate levels of clearance to perform their duties. Served as a custodian of an SCP (Secondary Control Point) and was responsible for maintaining and tracking classified materials stored at said SCP.