Christopher Encarnacion Email & Phone Number

United States

Responsible for overseeing all aspects of operations and performance for multiple store locations. I analyze sales data and coach employees according to various Key Performance Indicators and metrics while maintaining high standards of customer service, store appearance and merchandising. I also manage inventory, compliance with communications regulations, and report to key stakeholders. I implement marketing initiatives and promotional activities to further drive business and engagement. All in all, I have won multiple awards and recognition for creating a positive and productive work environment that maximizes sales and profitability, while delivering an exceptional customer experience.

Played a key role in store operational excellence and supported day-to-day activities such as supervising and training staff, managing inventory, and achieving sales targets. I also handled scheduling, customer escalations, and office orders.

Orlando, Florida, United States

○ Created marketing materials for multimedia projects using 2D and 3D art programs such as Adobe Photoshop and Autodesk Maya while at UCF. ○ Created several games through my final year of my B.A. using both Unreal Game Engine and Unity. ○ Scrum Meetings, feature planning and implementation, and product milestones such as Vertical Slice, Alpha, and full release were all completed during my time at UCF. § https://benjamintaylor.itch.io/awakening § https://halfpastgames.itch.io/m-gpx § https://luis-mata.itch.io/leaf-looseleafstudio

United States

Oversaw the day-to-day operations of business sales within a given location. Coached, trained, and supervised sales consultants, developed strategies to drive business growth, and ensured excellent customer experience. Made cold and warm calls, maintained funnel of leads, and specialized in B2B(business to business) sales and KPI's.

Orlando, Florida, United States

Connected customers to telecommunications solutions that best fit their needs. I engaged with customers and sold products such as mobile plans, internet and entertainment packages. Additionally handled troubleshooting, tech support, and provided support to ensure customer satisfaction.

Orlando, Florida, United States

Assisted park visitors in planning and promoting an enjoyable experience to help people make the most of their day. Also assisted in keeping general park cleanliness, enforced park policies, and participated in park events.