Chris Erdelyi Email & Phone Number

Greensboro, North Carolina, United States

Combination Program Management and Software Development Manager role. Responsible for cross-department communication and alignment with company strategy, while translating business requirements into engineering execution and deliverables. Responsible for planning software release schedules using Microsoft Project, defining and organizing deliverable content in Azure DevOps, and executing to plan on 8 concurrent projects. Collaborate with Product Management and Sales Operations teams to define priorities and communicate internal and external updates. Communicate with external customers directly for feedback and technical clarification.Provide coaching, give feedback, and hold regular 1:1 meetings with direct reports.Coordinate end-to-end activities from requirements gathering and prioritization, to design and implementation, to production release.Review code pull requests, inspect test plans, and plan deployments with DevOps.

San Diego, California, United States

Spearhead coordination of new advanced lab in Taiwan for efficient defect parts per million (DPPM) reduction and customer RMA investigations. Identify lab equipment needs, installation and set-up priorities, new hire training, and overall direction of testing. Oversee cross-functional team of 30 engineers and managers across departments in India, Taiwan, and USA. Directed lab bring-up activities, budgeting, reporting, and process improvements.♦ Oversee Taiwan lab with 13 full-time employees, $3M+ budget for bring-up activities, and ongoing budget management of $1M+ per year.♦ Reduced testing turnaround time to just 48 hours by establishing a 4000 sq. ft. advanced lab space, streamlining the testing process, and increasing content coverage 2.5 – 3x.♦ Tripled defects found by doubling test content runtime per part and total number of parts tested.♦ Achieved 25% reduction in test time for all parts from start to finish (4000 parts tested over 4.5 months vs. 2000 parts tested over 6 months.)♦ Foster strong collaboration between international engineering groups by conducting meetings, setting direction for new tests and investigations.♦ Partner with Engineering and Program Management VP to define lab duties, KPIs, and SOW. Work with ATE and SLT teams to track release of new test vectors to production environments.♦ Present key insights to leadership by using PowerBI dashboards and PowerPoint. Combine and clean multiple data sources using Power BI, Excel, PowerQuery, JIRA, and SQL ODBC connections. ♦ Improve product quality by managing high-volume validation testing for new premium-tier chipsets prior to customer delivery.♦ Track defective part testing through root cause analysis, coordinating RMA investigations with customer-facing and RMA engineers.♦ Resolve recurring issues by collaborating with chipset design and failure analysis engineers, creating PowerBI dashboards to combine SalesForce data with RMA engineering activities.

Carlsbad, Ca

Analyzed coverage gaps and ensured device compatibility with diverse vehicles. Researched sales data from 2008 to 2017 for USA and Europe and decided to prioritize commercial vehicles. Collaborated with Product Management and Vehicle Engineering to perform compatibility studies across US, Mexico, UK, and Italy. Transitioned to program management duties and developed software tool to automate process.♦ Reduced turnaround time to just 5 minutes by automating process with software tool.♦ Streamlined collaboration by coordinating vehicle engineering activities within USA, UK, and Italy and managing global vehicle parameter support.♦ Expanded vehicle coverage by analyzing sales data, categorizing commercial type trucks, and prioritizing vehicle compatibility.♦ Informed business planning and customer RFP responses by creating vehicle support metrics and collaborating with Product Management on roadmap creation.♦ Drove deliverables for major automotive OEM project by managing hardware SKU planning, PRD refinement, and certification planning.♦ Facilitated global communication with suppliers and engineers in US, EU, India, and Asia.♦ Developed automotive OEM BLE fob with EU-based supplier by working with supply chain, hardware, and firmware teams from PRD to mass production.♦ Led product release of LTE Cat-M derivative of next-gen OBD device, collaborating with JDM partner in Taiwan on supply chain challenges, component redesign, and manufacturing tests.♦ Administrated a MySQL database containing over 75 tables and 10 stored procedures. Performed C# code reviews for AWS server enhancements, and analyzed new vehicle architectures using device logs, block diagrams, and data sheets.♦ Tracked activities and development by utilizing JIRA and Confluence.

San Diego, Ca

Developed sales associates and newly-promoted managers, analyzed store performance metrics, and identified opportunities for improvement in sales attach rates, sales closing percentages, and store operations. Managed sales teams across three locations: San Diego, UTC, and Fashion Valley.♦ Tripled store output during 3-month holiday period by converting pre-paid SIM card customers (mainly foreign students) to post-paid plans. Collaborated with home office to enable use of H1B Visas instead of SS# and Driver's License to qualify.♦ Sustained 25 – 50% rise in post-paid plans throughout rest of year by training salespeople to ask qualifying questions and identify potential customers for conversion.♦ Boosted growth, profitability, and customer experience metrics by identifying successful sales associate behaviors and developing training to implement behaviors across entire team.♦ Facilitated team communication and goal alignment by conducting regular store meetings.♦ Drove continuous improvement by developing and using reporting to measure store revenue and employee sales performance.

Master Of Science - Ms, Computer Science

*Matriculated while working full time as T-Mobile store manager (2017 – 2018), and engineering manager (2018 – 2019) *Dean’s List

Bachelor'S Degree, Economics

*Minor in Managerial Economics *University-paid tutoring for Economics classes