Christopher Erickson Email & Phone Number

Alpharetta, Ga

- Manage customer accounts focusing on allowed budgets to hit personal and office goals. - Train and coach associates on best account practices to achieve desired results. - Schedule meetings to review procedures and opportunities. - Conduct one-on-one account reviews with team members to maintain compliance and increase productivity while managing personal case load.- Review daily reports to ensure accounts are being worked properly and in the allotted timeframe. - Manage work schedule to allow proper coverage for accounts in all 50 states. - Strive to decrease company losses through negotiations with customers and reallocation of vehicles. - Focus on customer satisfaction to drive lifetime owner loyalty to products and company brand. - Complete yearly self-reviews to analyze successes and opportunities and create plan for upcoming fiscal year to excel.

Track associate work on automatic dialer collection call system, train new associates and coach seasoned associates on best collection practices and opportunities, focus on leading team to concentrate on customer satisfaction and productivity while complying with all applicable policies and procedures